KAY Jewelers — Local services in Ann Arbor

Wish I could rate 0 stars. I was put in the middle of two Kay stores arguing back and forth like children. The other store was at least friendly to me. This store, however.... I have never been treated like this by any store manager in my life. The manager was outright rude and condescending the whole time. He eventually told me he was done with me and gave me a phone number to call their “customer care.” To start, he gave me the wrong phone number. Likely done on purpose. So I looked up the correct phone number. Customer care told me I had to go into the store to get my refund and gave me a reference number to have the manager call customer care and give to them and give me my refund. I told the manager this, he took the number, thought about it, and returned the paper back to me saying he would not. He said he would never serve me in his store again as I left. I would like to point out that I was polite and understanding up until the very end when I was tired of him being so rude and flat out mean to me. I ended up leaving the store crying. I called customer care again, they called the store and said that the manager was rude to them and still refused, and that their bosses would hear about the incident, and I got a $20 Kay gift card as my refund. The end. So please drive to any other Kay store to avoid this store manager, Ahmed. I could not believe the way he...

I would not recommend this place at all. My husband and I bought our wedding rings from here 2 years ago. Since then we have been back to the store several times, my husband had to have his ring re-sized twice before it was done correctly. And in the last year I have had to take my ring in twice now because of one of the prongs holding the main diamond broke. I went to pick up my ring after waiting 2 weeks (again) only to have two of the sales associates tell me that I cant pick up MY OWN RING because my husband dropped it off and I didn't have the yellow slip since I went right after work and didn't think about grabbing it, again it is my ring that I personally dropped off and picked up for the same reason less than a year ago. And I have been the one who brings it in every 6 months for a cleaning and inspections. The sales ladies refused to look in the system to see this. Not to mention my husband was able to pick up a different ring he had bought me for valentines day that was supposed to be black and white diamonds but ended up being black paint over the sterling silver that was supposed to look like diamonds and after the paint wore off in 3 months I didn't wear it for a while and I dropped it off to get fixed. He was able to pick it up no problem. Poor...

I would not give any stars, but was unable due to the settings- they deserve a zero. Went in to the Kay’s in Briarwood to have my diamonds evaluated for my warranty. The evaluation took less than 10 min for 3 diamond rings and a bracelet. Put them in the ultrasonic and we’re done in less than 5 min and associate proceeded to give them back to me. When I asked about actually examining them the associate grabbed a pair of office scissors and “ checked my diamonds “ I asked if that was the proper tool for the job and he said it’s what he uses. Ok- so when are office scissors standard procedure for examining jewelry...... maybe in a black market underground diamond trade!????? C’mon???? Really??? Extremely poor, lazy associate. Apparently, you can still get paid for being useless. Don’t waste your time going here- the workers don’t want to be bothered with doing their jobs. I will give their corporate office a call and see what they have to say regarding diamond warranty procedures and approved examination tools. Kay took over for JB Robinson- and I never had anything close to the shoddy service I received...