Ann Taylor — Local services in Ann Arbor

My friend and I were out shopping this past Saturday (01/27), when we decided to pop into this location. The first thing I saw was a beautiful olive green suit at the front. I am a young professional & it would be perfect for my job. I grabbed it & began looking for other items to pair with it. Unfortunately, my first interaction with an associate (dark hair, blue sweater) was when she attempted to grab the suit in my hands. I was on the phone while I wad browsing & it startled me because she never announced herself or that she was an employee. I was on the phone when she tried to grab it & then she rolled her eyes and huffed when I pulled it away from her. She then told me she was going to start a fitting room - she didnt ask.  It was incredibly rude of her to just grab it without announcing herself.

Once we finally did go back to the fitting rooms, she mixed up the articles of clothing for my friend and I (split up the suit into two different rooms even). Then she ignored us for the rest of the time we were back there.

We ended up putting everything back and leaving because we felt uncomfortable. I ended up buying the suit online because I didn't want to support...

Been at this particular Ann Taylor 5+ times this past year and I must say that the customer service has never improved. Having worked retail for 2-3 years prior to starting my professional career, I would say I have a strong understanding of customer service and this store is absolutely horrible. Not once did anyone ask my mother and I if we need assistance although there were two associates walking throughout the store with maybe 1 other customer. Further, when we were checking out (with multiple items), both associates were unfriendly and snobby. While I like the clothing options and sales/discounts, the customer service (or lack thereof) is enough to make me avoid shopping here and choosing the other nearby options (Banana Republic, Ann Taylor Loft, J Crew, White House Black Market).

I recommend to just shop online or go to a...

My friend and I were shopping there over the weekend, we both work professional jobs and like the clothing offered by Ann Taylor. Despite having the need and want to purchase items, we were both ignored by the employees working in favor of a young woman who was shopping with her mother who was a size zero. This was stated as few as ten times, that she was a SIZE ZERO, meanwhile, we were never asked if we needed alterative sizes in the items we were trying on, or if there was anything we could use help with. Neither of us are a size zero, so I'm sure we weren't their preferred size to help. My friend wanted to purchase a suit, but did so online instead of trying to convince the sales associate or manager to give us the time of day to order it in the store. I don't think I would purposefully ever go into this store...