Fairfield by Marriott Inn & Suites Dallas Arlington South — Hotel in Arlington

Silver member - One star for poor housekeeping, ZERO stars for customer service. After checking in the hotel around 730 we informed the lady at the front desk who had on a name tag “Kiara”, she stated that was not her name that it was Jennifer (then why would you have on someone else’s name tag?) she was white or Hispanic possibly and wore glasses. I will call her “Jennifer” if that’s her real name. We let her know that our room 428 had stains behind the bed which, we came down and showed pictures, she moves us to 440, that room also had stains we took pictures and were moved a third time. This time the room had hair all over the bed, at this point after its getting late and checking in with our 15 month old my husband went down and asked her for any other rooms on the floor or upgrade options if possible. Mind you, he asked as last resort. We were completely fine with the king room we booked, but wanted a CLEAN room. She stated that all the rooms would be this way and that she believed we just wanted an upgrade. You heard that correct, she stated out her mouth that “I believed you just wanted the updated, but now we are sold out the first time you came down there was an upgrade available”, my husband is a Sliver member. I asked her if you saw that as an option why would you not provide it and wait for my husband to ask? She got an attitude and stated that that’s all she thought we wanted again. So in return she got an attitude back from me with questions to why she was disrespectful and rude. I hate to throw prejudice out there but if someone literally tells you, that all you want is an upgrade, how would you respond. We would have left but we had two other rooms booked for my grandmother and mother in the same hotel. The issues did not stop there, the next morning a housekeeper by the name of Rosa barged in our room while we were sleeping and did not announce who she was. When we went down to let the front desk know the new attendant who said her name was Cristina (she ironically didn’t have on a badge) talked over my husband and was rude her picture is below. She refused to give us the business cards of hotel staff she physically took the cards and turned them around and said she did not have to provide them. All of this was recorded. As someone who has worked in the hotel industry for many brand including Marriott, her behavior was unwarranted. Her behavior needs to be addressed as it is unacceptable. We will not book this hotel again nor recommend it and when Marriott sends their after stay survey we will make sure to fill it out...

We stayed here for 3 nights in July during the week. We were going to offer a 4-5 star review on the hotel itself but as far as service this brought our rating down. I went with my family to stay and here are the pros: The hotel is in a decent location with restaurants around and a convenience store right infront. The area is clean and the inside of the hotel looks very new. When we stayed it was very quiet almost like nobody was there. Our room was okay for a king bedroom but the beds were alittle on the firm side for our backs. The room was clean and they offered toiletries and etc. The king bed seemed alittle smaller closer to a queen size. The breakfast was okay. They offer eggs, Canadian bacon(ham), breads, yogurt, oatmeal and toppings and fruit. Basically a grab and go style. Would have been better if they offered pancakes or the waffle machine which is famous in Texas. We were satisfied up until the services part. First off, we had seen online that they offer cribs for toddlers. Upon asking they gave me a graco playpen bag but it only had the net and no base which was useless. We asked if they had anything else and they said no. We had been asked in the beginning if we wanted cleaning services during our stay by one of the hotel desk check clerks and we said yes. We didn’t receive any services during our stay as far as cleaning. In fact we called room Sevice to let them know we wanted a scheduled cleaning in the afternoon and she set up the time for them to clean. Nobody came during our stay and when we complained about having to change out towels they asked us to come downstairs to bring them since they were manning the desk and house keeping had gone. We had old trash in the can and it smelled up the room since nobody came by to clean even when we reserved. I went the last day to speak with asst manager and she said unfortunately since we booked through a third party which was orbitz that she couldn’t compensate us or anything. A fair warning to people who don’t book directly from the hotel. We were willing to give a good rating as we stay at many hotels and rate quality but...

Silver member - One star for poor housekeeping, ZERO stars for customer service. After checking in the hotel around 730 we informed the lady at the front desk who had on a name tag “Kiara”, she stated that was not her name that it was Jennifer (then why would you have on someone else’s name tag?) she was white or Hispanic possibly and wore glasses. I will call her “Jennifer” if that’s her real name. We let her know that our room 428 had stains behind the bed which, we came down and showed pictures, she moves us to 440, that room also had stains we took pictures and were moved a third time. This time the room had hair all over the bed, at this point after its getting late and checking in with our 15 month old my husband went down and asked her for any other rooms on the floor or upgrade options if possible. Mind you, he asked as last resort. We were completely fine with the king room we booked, but wanted a CLEAN room. She stated that all the rooms would be this way and that she believed we just wanted an upgrade. You heard that correct, she stated out her mouth that “I believed you just wanted the updated, but now we are sold out the first time you came down there was an upgrade available”, my husband is a Sliver member. I asked her if you saw that as an option why would you not provide it and wait for my husband to ask? She got an attitude and stated that that’s all she thought we wanted again. So in return she got an attitude back from me with questions to why she was disrespectful and rude. I hate to throw prejudice out there but if someone literally tells you, that all you want is an upgrade, how would you respond. We would have left but we had two other rooms booked for my grandmother and mother in the same hotel. As someone who has worked in the hotel industry for many brand including Marriott, her behavior was unwarranted. Her behavior needs to be addressed as it is unacceptable. We will not book this hotel again nor recommend it and when Marriott sends their after stay survey we will make sure to fill it out...