Dutch Bros Coffee — Restaurant in Arlington

This morning I want to Dutch Bros on South Collins. There were two lines. One car on the left goes, then one car on the right. It was my turn to go, the car on the left went, I went next. Then the lady in the car behind me honked her horn.

The girl that worked there and was taking orders on the tablet came up to my window and was rude, accusing me of cutting the woman off, even though I went when it was my turn. She then proceeded to argue with me about whether it was my turn or not, because she took the other woman's order first. EVEN THOUGH I WENT ON MY TURN. I told her it was my turn, and she said "well we don't have to serve you."

So, I parked and asked to talk to a manager. At first the girl said she was the manager, then she said she would let the manager know. So, she lied to me about being the manager. When I asked for the number, she refused to give it to me. Then I asked for the girl's name to report her to corporate, and she refused to give that to me as well.

I just wanted coffee and I was treated rudely for following the rules of taking turns because the rude girl took the orders out of order. I left the location in tears. I truly don't understand why this location treated...

I just got done coming from the Dutch Bros by the police station in Grand Prairie. I understand being human, maybe not liking the heat or what not but to make me go from there to this Dutch bros! All because I feared my coffee was spit on for waiting over 15 minutes and asking with a manly tone but have a skinny slim body not to match my tone. So I went to this Dutch bros on Collins and they made me feel welcomed, apologized for something she didn’t even do and home boy in drive thru made me smile from my soul to heart. I don’t come to no place no where just because. I always go for the experience and I’m grateful USA has Dutch Bros to keep STARBUCKS in line. I stopped going to Starbucks once I got repetitive amazing customer service. Shame on them in Grand Prairie for ruining it or trying to. I hope the owner see’s this and makes the humans in his shore feel good like how they made me just now. They re made my drink, cute message and huge...

I am not going to go down on stars. However I have a question I went to get my morning coffee like always but today I requested my coffee without ice and ask for a separate cup of ice which I was going to use for my son's juice so once arrived at the window tje lady gave me a bit over half of the coffee (m size) I asked why she said because I got the ice on the side and that was the measurement of the coffee for me to put the ice how did she know I wanted the ice for my coffee? I could had ask for an ice coffee instead right? I didn't say anything was trying to get my boy to school on time. So I guess I will no longer be asking for a cup of ice if my coffee is going to be...