Harrah's Resort Atlantic City - A Caesars Rewards Destination — Hotel in Atlantic City

Harrah’s Atlantic City: Where your patience goes to die.||If I could give negative stars, I would. What was supposed to be a relaxing two-night getaway turned into a nonstop battle with poor service, hidden fees, misleading amenities, and security concerns that honestly made us question how this place is even allowed to call itself a “resort.”||Let’s break it down:||🚪 Room Disaster:| • We were booked in one tower and placed in another — no explanation.| • First room was 79 degrees, located directly above the boiler room. The AC didn’t work, no matter how we adjusted it.| • The room was visibly dirty — handprints and smudges on the windows and mirrors.| • Second room wasn’t much better: hair in the shower, food crumbs on the floor, and still no real cleaning done.| • Promises were made (“a housekeeping supervisor is on the way!”) but no one ever came.| • We couldn’t get a third room, so they said they’d send housekeeping immediately — 30 minutes later, still waiting. Went for a drink. Came back. They were just arriving.| • The entire ordeal wasted 4+ hours of our trip.| • And after all that? They offered us a $40 comp. For four hours of frustration. Thanks, but no thanks.||🔐 Security? Laughable.| • The hotel is attached to the casino, and anyone off the street can wander into the guest room towers. There is zero security screening at entrances.| • Elevators have keycard swipes for “security,” but they don’t even work in any of the towers. A total security risk in a building full of strangers.||🅿️ Scammy Parking & Fake Amenities:| • You pay upfront for self-parking — but when you go to exit, they charge you again because your car becomes “inactive” after checkout. No warning. No signage. Just another charge.| • Wi-Fi is limited to 1 device per room, barely works, and if you want more, it’s $20 extra for two devices. In 2025. Absurd.| • Gratuity is auto-included on everything — hidden in small print or second pages of receipts. Easy to miss, and you’ll end up tipping twice unless you’re paying attention.| • Food and drinks are wildly overpriced and low quality. You’re paying high-end prices for airport-level snacks.||🏊‍♂️ “Resort” Pools & The Joke of a Shuttle:| • 21+ pool has a $20 per person cover charge — nowhere listed on the site. You’re pushed online to reserve, where they upsell $100+ chairs and cabanas.| • The family pool is TINY, the bar was closed, and it’s only free for 2 guests. Then it’s $10 per extra person.| • The beach shuttle is only free for Diamond and Seven Star members, which is a status most guests will never reach. Everyone else pays $10 each way — or can use rewards points… which take 1–3 business days to show up. So basically, not during your actual trip.||📞 Customer Service:| • Front desk never answers. All calls route to a call center, which has no idea what’s happening on-site.| • Self check-in/check-out kiosks constantly crash, so you’re stuck in a 20–30 minute line because the place is understaffed.| • Lisette, one of the managers, was downright rude and condescending when we asked for a reasonable comp. Acted like we were the problem.| • On the flip side, Barbara, another manager, was kind and professional — and the front desk staff we worked with in person were the only saving grace. But their hands were clearly tied.||💸 Hidden Charges & The “Resort Fee” Scam:| • We were charged $103 in resort fees and taxes on a military-discounted stay with rooms around $90/night.| • Nothing we experienced — no working Wi-Fi, no decent pool access, no entertainment, no concierge, no local activities — justified that “resort” fee. It’s just a cash grab.||⸻||❌ Final Thoughts:||There is NOTHING “resort” about Harrah’s Atlantic City.|Just a casino hotel that’s fallen into disrepair, running on poor service, broken systems, hidden fees, and the assumption that guests won’t speak up.||You’re better off staying literally anywhere else. This was supposed to be a quick getaway — instead, it turned into a never-ending exercise in frustration.||Avoid this place. Spend your money somewhere that respects your time,...

These people are ridiculous. Yesterday I checked into this hotel before midnight. It’s been hell since! Manager is charging the cost of the room plus $150 hold for any incidentals that came out to about $230 she had explained to me that there was a new policy in place to charge everyone the cost of the room and the incidental at the time of checking and I was not told that I was told that I’m just being charged for a hold at checking and then the remainder will come off at checkout and whatever is left I would receive back. Each and every time that I have stayed in this hotel it’s always been that way. I am a regular. I get comp rooms… After this, I asked her could she show me on paper or on the website where this new policy is I have no problem paying for it, but what I was told on the phone and what I always do when I check in is a completely different Situation when I got here. She could not show me or prove to me any of this at the front desk. After that, I go upstairs to check into my room and the rooms are completely dirty. I must’ve moved from three different rooms and went up and down on that elevator downstairs and back upstairs 6 to 7 different times. Me and my girlfriend were in the room, staring at floors and ceilings uncomfortable not settled in because we were told that a supervisor would come and see us and speak to us and help us out due to the rooms being dirty and not up to par. Little did we know housekeeping closed at 12:30 1 o’clock. All of the front desk clerks did not do they’re best or even care to have remorse for what we were going through. We waited for a supervisor for 3-4 hours and switched into several different rooms that were dirty. We finally got into the last room it was way better and bigger but yet and still dusty not vacuumed or wiped down. I was fed up. Finally at 4am housekeeper Jason which is a very kind man the only kind person we spoke to all night came to my room spoke with me and even took pictures and felt we should have been sent to a suite for the big inconvenience so we were comfortably because this last room was still not As clean as it should have been. He then assured us he would relay this message and pictures to the housekeeping supervisor. So the supervisor ended up not coming but sending Jason last night. This morning I spoke to the supervisor in housekeeping and she told me that the front desk had released mine 150 authorization hold back to me for the inconvenience I said are You kidding me? You’re releasing something back to me early that I’m getting back already? It’s literally my money so you didn’t do anything for the inconvenience! She further said well what do you want me to do send someone else up to clean the room today ? I said I can Call someone up here myself whenever I want them clean that’s not helpful for me. She then told me that there was nothing else that could be done right now in the rooms that I moved out of last night we’re going to be checked until then, there was nothing else that could be done. All the supervisors and housekeeping the supervisors and managers at the front desk and the clerks should be fired. They have nasty attitudes and they have no remorse or care in the world for people that drove four hours to come and relax and have a good time and unwind. I’ve been coming here for years. This place was great years ago. It’s trash now and it’s very dirty. I had the housekeeper come in today and clean my room and she took the liberty of telling me that Some housekeepersdon’t really vacuum the floors of the floors If they feel like they are fine and they don’t dust if they feel like they don’t have too! Truly disgusting behavior people spend a lot of money here they truly need to get rid of this Place or get it in order! The people running this place are not the right ppl and it’s sad. I’m disgusted with the actions of these people especially the front desk telling me that this is all on housekeeping and they can’t do anything for me. They lost a consistent customer after this weekend never...

BUYER BEWARE! Specifically chose and Paid extra for an Ocean view/ Renovated Waterfront tower, only for them to sell my room to someone else and then downgrade me and then tell me I checked in late. After now reading others’ reviews, I should’ve checked online before I booked, since this seems like an ongoing issue that they refuse to acknowledge, nor fix. I arrived approximately 5:30pm, and was told they sold out of my room. The clerk mentioned there was a conference today, so that’s why they sold out. Why give conference patrons rooms that have already been booked by other paying customers, give them what ever you have left! They offered me a different room but in a different tower and told me it was similar to all the other towers. So I tried to be understanding and took the room they said they had left. Lo and behold the Coastal tower was definitely NOT the same as the Waterfront tower. The second I opened the door, it reeked of marijuana(booked non-smoking), still had a dirty table with stains and was just old and dingey, felt like I was in a motel 6. I paid $650 worth of credit card points for a specific room on the weekend, only for it to look rundown, musty, and not nearly the price I paid for, but probably the same musty cigarette and marijuana odor as a motel 6! At this point I called down and the man goes on to tell me it’s my fault, saying I checked in late. Mind u, check in time begins at 4pm and we arrived at 5:30pm. He told me I had to arrive before the stated 4pm check in time. He told me it was basically a first come first serve basis, regardless of the reservation customers make, even if u pay extra for certain accommodations!! He mentioned you should’ve been here earlier in the day. I asked, so u don’t charge an early check in fee, and housekeeping would have rooms ready early in the day? He did not fully answer and mentioned, “well not at 1am.” Then told me housekeeping can maybe spray the room if that’ll make it better, then proceeded to hang up on me when he told me to go check what ever else housekeeping needed to clean when they come up. So now I had to go back downstairs to the check in desk and explain this whole ordeal again. This clerk seemed to be like a manager and mentioned they would spray the room to make the smell go away. But this would’ve never solved the problem of them jipping customers by charging like you’re staying at the Borgata but giving u a motel 6 room. I asked her how does this even happen if you’re giving away customers paid for rooms? She couldn’t answer and shrugged her shoulders and attempted to look into other room options. Instead of the 2 queen beds, they had 1 king bed but in a cleaner tower with a suite, and that’s all they had left. At this point, my family and I were tired after a 6 hour drive and didnt want to bother looking for somewhere else and not even knowing if we would ever get refunded since we booked through our credit card company. So we took the king room and one of us squished on the couch because we were not going back to the room they originally tried to stick us with. You’re better off staying at a Hampton inn or Best Western down the road with more space and cleanliness compared this mess. The fact that it was like pulling teeth for their mistakes will truly leave a sour taste to start off your trip. I didn’t even bother to gamble there and took my money to play elsewhere. They clearly don’t care about their customers and cannot wait to sell your room. I can’t imagine if someone was flying in on a late flight, they would have no accommodation because this hotel would give it away within the first hour of...