TownePlace Suites by Marriott Baton Rouge South — Hotel in Baton Rouge

Marriott is supposed to be known for its reputation of high standards. Apparently this hotel did not get the memo. We reserved a two room suite which was "ready" for us when we arrived, but we had to walk through giant clouds of smoke from a guest smoking right at the entrance only to stand and wait for a front desk attendant for 5 minutes. When we finally got up to our room we pulled out the sleeper sofa to find red stains on it (which we are hoping was ketchup) and the bed was completely broken and could not be slept on. I called the front desk and they set up a new room for my family. I went down to the front desk (again, waited for several minutes) to get the new keys. When we got into the new room we discovered that the refrigerator still had old, gross food stuffed into it and I, AGAIN, had to go and find the front desk attendant to take care of it. He graciously came up and cleaned the fridge out himself while my two younger kids went to the pool. That didn't last long because the hotel had allowed a PARTY to happen and the guests were so unruly that I feared for the safety of my children. The party goers propped a secure door open for other guests to come and go as they please. They brought donuts onto the pool deck which they then swam with. My daughter swam right past a chunk of donut in the water. WE GOT OUT and again requested the front desk do something about the party and the food and the rowdiness and the security issue. He had to close the pool because of how dirty it was. So, the party went to their room -- guess what, it was right next door. We listened to them come and go and slam the door over 100 times before midnight. And this is simply the experience..... There is still the room. The beds were clean but the pull out bed was very old and hard and barely "more clean" than the previous room, but not by much. Our bathroom light and fan could not be turned on because it sounded like a jet plane about to take off. There are three TV's in this suite. ONLY ONE worked. I gave this hotel a two start rating ONLY because of the front desk attendant, LaQuinton. When he was there, he listened to every concern and complaint and handled it to the best of his ability. He did get ahold of his manager and they finally rectified certain situations to which we were grateful for. However, I will NEVER return...

I would give it ZERO stars if I could. I DO NOT recommend staying here. This was the sketchiest, most disgusting hotel property I've ever been to... there were people hanging out all over the parking lot smoking various things, the building was filthy, but the worst part was the overwhelming smell of both cigarette and marijuana smoke inside the room, hallways, the parking lot, and lobby (and who knows what else I was smelling.) We had to leave after only being there a couple hours because the smell was completely unbearable. There also appeared to be "permanent guests" living in some the rooms and they made no effort to hide it... we stayed on the 3rd floor and there were "welcome" mats and decor outside some of the rooms! The elevator did not work - while a minor annoyance for us, it's a huge issue for ADA compliance. When I notified the front desk they said "oh yeah, it doesn't work, you have to use the stairs." Which we did - we hauled our luggage up to the third floor.

We arrived at about 2:00 PM and checked out by 5:00 PM that same night. We travel 10-15 times a year with sports, we are Bonvoy elite members, and have alway had great experiences with Marriott. But we have much higher expectations than this garbage dump.

When I approached the lady at the front desk and told her we would need to check out immediately and cancel the rest of our stay, she was very polite and didn't really question me. She actually didn't seem shocked at all... she just did as I asked and said she completely understands my frustration. She asked minimal questions and made it seem like she would attempt to address the issue. Her politeness and help getting us check out quickly was appreciated, but her lack of concern just said that she knows that it's a dump.

I contacted Marriott by phone and via the website to formally document a complaint. The corporate office has been great with following up so far, in just the 24 hours since we were there - I will continue to follow up until this property has been investigated. Not only did this property feel unsanitary, unwelcoming, and unhealthy... it felt unsafe and is not representative of the Marriott...

I would really give 0 stars for my experience staying at this hotel. I am sharing one of the most horrific experiences staying at this hotel. The manager ‘Tiffany’ at this hotel was busy to finish her smoke inside her office while, we are at the front desk looking for help and waiting. she took her time and then came out. I am lifetime platinum elite status and always loved my experiences staying at Marriott for the last 15 years.

I reserved 5 nights to stay with family. I called the hotel to check their rooms availability and confirmed for the type of room with the front desk lady before driving there. After 5 hours of drive and almost there, they call me from the hotel and say, they cannot give the room anymore which they committed and asked me to cancel the reservation. I said it is too late to decide after driving 350 miles. So, we went there and adjusted with room. More horror, room given had more cockroaches. Next day, i meet this lady Tiffany, she heard about the cockroaches and started discussing between their staff about the last time they did pest control. We realized, she is of no help and stayed in that room without no proper housekeeping. i cleared the cockroaches myself. There is another drama queen in the front desk named Tanya. This is the one which provided the worst ever customer service one could imagine and yet Tiffany calls her so innocent and expected us to feel bad for her when Tanya is making a joke on us and commenting that it should be so difficult to clear cockroaches ours elf (customer) - we were in shock by now. Can write more about these unprofessional people working at this place but what a disgrace to Marriott for putting such people to work with no 0 training. Hard to explain the manager's attitude. she has 0 regard, courtesy, she was only worried taking video of customer's frustration to save her a** in case she gets caught. so sad and pathetic. And she will walk away during conversation, so unprofessional and rude.

My sincere advice, don't go with family, don't think you will be treated well if you are a loyal customer to Marriott. Good hotel, poor staff and...