TownePlace Suites by Marriott Grovetown — Hotel in Blythe

Military Family we won’t be coming back and instead of extending my stay here an extra day we will be moving next door to one of the other very nice hotels tomorrow due to poor conflict resolution skills and the way my kids were referred to and treated by Alecia and Management.

This was my first trip to come out to see my military brother for his warrant officer graduation. I have never booked a hotel before this and it was my first solo road trip with my kids. My brother and his military colleague booked the room for me. When I got in there was an issue because i needed credit card authorization.

That wasn’t made known to me until after they told me I needed that card on file or I had to pay. Alecia was very callus and didn’t seem interested in resolving it.

After I called my brother and he told me he would figure it out and call his friend Eric that’s when she told me about the credit card authorization form. I asked her why she didn’t tell me before and she responded with “I didn’t have a chance.” Which was not true and I reminded her of the options she told me. Which she responded with “Well I’m telling you now and I need form of payment or you need to leave.”

It had been a 9 hour drive with my 2 small children and the first time I had ever done this the road trip the hotel all of it.

The rest of the staff have been wonderful here but then Alecia’s attitude continued to single us out. she would ignore us when we walked in but greeted other guest. We felt uncomfortable talking to her in person so I tried to call the front desk from both my cell and my room phone for extra towels. which are on file. it was a dead lobby when we walked in and when we walked out. There was another receptionist there and I asked her if there was trouble with the phone that I had tried 6 times with different phones the last half hour but couldn’t get through. So we tried it there and it worked just fine. I have a strong suspicion that Alicia was ignoring our phone calls.

I asked that receptionist if we could get some extra towels because my brother was coming to swim with his kids which she then offered more room towels and to check for pool towels to see if they were still at the pool.

While the other person was helping get us towels we wanted to buy some things from the freezer and the lobby which Alecia offered no help and continued to ignore us. so I told my son that we would ask the other person when they got back. He asked why not and I said because she’s not being very nice. When someone else came in she was very quick to greet them and say welcome back!

That is when I asked for her name and asked for management. When management came out, she nodded gave a short apology and then immediately turned And said that the lobby can’t be chaotic and my brother and his 2 kids had to leave because the pool was for guest only. They had just gotten in.The only thing that happened was that before I asked to talk to her, they had knocked some pillows on the floor from the lobby couch. I asked my brother to take the kids to the room. it wasn’t even three minutes that they were in the lobby. They stayed on the couches Until they went to the room before she got out there. My son had left his shoes near me. I told her that they were being managed, and we would absolutely clean up after them And that no one told us they weren’t allowed and then she just repeated herself. I told her that I don’t understand why my kids are being singled out and she said they’re not we are having a conversation and then repeated herself and the kids and told me to enjoy the rest of our stay. There was no resolution with Alecia and it was turned back to us.

When I went to tell my brother he had to leave by the pool he had my card key and the door shut locking my 2 year old that was with me inside. He screamed and cried. He was scared and management and the front desk sat there until Another guest passing through opened door to help him get back to me. It was a good two minutes and the desk is only like...

I’m just following back up after my wife had taken our two children on a solo trip by herself to visit her brother for his Military graduation. She felt badly because this was a gift from her brother and colleague and she felt ungrateful.

We have collectively stayed at several other locations since this trip and we can’t help but compare the service. And truly we have never encountered what she encountered here at this hotel. Tru by Hilton, Avid, and several others have far surpassed the experience and expectations that we had to go off of after her experience here.

The management singled her out so much so that even other staff members told her to take pictures of the room in case she would unfairly charge her since she (the manager that singled out our “chaotic” kids (sarcasm)) was the one to do inspections and add check out charges. That same manager was standing at the front desk and wouldn’t assist my wife getting our son who was locked inside 100 feet away when a door to the pool closed before she could catch it when telling her brother he had to leave. A guest staying at the hotel had to open the door while this manager just watched next to the front staff. This was after telling my wife her brother who booked the and his two children couldn’t stay to swim with my children. There was no one in the pool. The room was a 2 queen room.

Because we have learned after traveling more over the holidays that it in fact isn’t the norm, that our children were absolutely respectful and likable, and that they could have fun while we traveled we felt it was appropriate to follow up with a final review of how completely unacceptable her experience at this location was. Our 4 year old still refers to it as “the one place with the mean lady.” (Alecia who made it very clear she didn’t like my wife or children since they arrived) This specific complex has very nice hotels in the same parking lot and I highly recommend you save yourself the stress and disappointment and try any one...

Pros:Beds, pillows are great Nice decor Kitchen well stocked New hotel Housekeeping Breakfast Cons: Ac is motion activated, no movement air in room, it will be 73 or higher when I get back in from the day. Stuffy feeling. Fan is not constant, will kick off in the middle of the night. Called Maintenance to take off energy efficient and make fan constant, whatever he did did not work. Heard several complain about this feature even though staff said no one ever says anything. Apparently this is a Marriott trend. Lowest Ac goes is 64, doesn't feel 64, feels like 72. Hot water is not hot it's warm, said they have to keep temp like that so no one burns themselves. I've been in plenty of hotels they can come up at least to where it feels hot. Maintenance said he can adjust that, he did something in my tub but couldn't tell a difference. He was very nice and so was some of the staff, not all though, housekeeping is nice and breakfaat ladies. Some staff at desk don't even acknowledge you or smile, they all look miserable and unhappy. Breakfast is great other than always green bananas,even aggravated breakfast lady when i said do you ever have any bananas not green. I just went and bought my own. I've stayed here on and off over the last few months when in town for work because it is so clean. I also bought a fan from Walmart across the street and boil water in a pot on the stove and pour in my tub. My co worker is cold NATURED and stayed here and ac issues didn't bother her no the water. So guess it depends on your body, I like cold rooms, constant moving air...