“Last night, we had the unforgettable pleasure of working with Drew, a sales associate at the Bolingbrook Mattress Firm location, situated right on the corner of Boughton Road and Weber. Drew proved to be exceptionally knowledgeable about the vast world of mattresses, covering every coil, hybrid, and type imaginable - a subject we were admittedly clueless about prior to our visit.
From the moment we stepped into the store, Drew went above and beyond to ensure our mattress shopping experience was not just satisfactory, but truly exceptional. He meticulously took the time to show us each mattress, laying them down on the platform for us to feel and assess. This hands-on approach allowed us to understand the nuances of each option, guiding us towards making a well-informed decision.
What stood out the most was Drew’s genuine commitment to ensuring that both myself and my children were not just content but truly happy with our final choice. He patiently worked with us to find a mattress that not only suits our body mechanics but also aligns with our overall goals for sleep and health.
It’s rare to encounter someone as dedicated and knowledgeable in their field as Drew. His professionalism and dedication to customer satisfaction have not gone unnoticed. We are more than pleased to award Drew a five-star recommendation. To anyone in Bolingbrook, Illinois, or the surrounding suburbs looking to purchase a mattress, do yourself a favor and visit Drew at the Bolingbrook Mattress Firm. Your sleep and health...
Read moreWe have been customers at this location for many years and have been very pleased with the experience. I bought a Tempur Pedic mattress and found it was not good for us after a few weeks of sleeping on it. We called up the store and spoke with Chad and explained our experience with the mattress we purchased and the replacement that was recommended to us by a different sales person. The replacement mattress was also not good for our sleep and Chad stated he wanted to make sure we were taken care of. My wife and I went back to the store and Chad helped us again. He worked with us to find a mattress that worked for us. Chad made the experience very easy and I highly recommend his professionalism and experience with mattresses. He is more then just a sales person he is knowledgeable and truly cares about his customers. My kids are grown now and they are continuing the tradition of purchasing from this location. I don't give many reviews and I take them seriously when I do. Mattress Firm and the people I have worked with show that there are still companies that take care of their customers even after the sale. I can honestly say I am Completely Satisfied with the service that they have given my family...
Read moreWe stopped at Mattress Firm in Bolingbrook after leaving another furniture store where we were pretty shocked by prices. We have been in desperate need of a new mattress for some time now but weren't really planning on buying that day. We walked in with our 6 year old and were immediately greeted by Mohammad (I hope I'm spelling his name right!) He asked us all the questions about what we were looking for in a mattress, our needs as far as aches/snoring/etc but not before showing our son to the blocks that kept him busy the whole time! As we tested the beds, Mohammad would give us some info about them and then would walk away to give us some time to lay on them, relax, and try to imagine each one in our home, without having a salesperson awkwardly staring at us. We found THE ONE and it ended up being the same one we had just looked at, at another store, for HALF THE PRICE. It was a no brainer. Between that and how absolutely kind, relatable, and funny Mohammad was, we couldn't leave without buying it. Our new mattress will be here on Thursday (we bought it on Tuesday!) and we can't wait! Huge thank you to Mohammad...
Read more