Home Run Inn Pizza — Restaurant in Bolingbrook

I’ve been a Home Runn Inn restaurant customer for OVER 12 years, and I stopped visiting the establishment, for years, due to unprofessionalism and racism vibes I get EVERY time I visit their locations, but specifically THIS location in Bolingbrook, IL.

Whenever I enter the establishment, I’m NEVER greeted, and instead, I’m looked at like they THINK I’m lost!

I decided to do business with this place today, HOPING, the Energy changed over the past 3+ years I “took a break” from them. Nope!! Same racism, prejudice vibes, as before.

Today, I ordered an 8 inch cheese pizza, since I pass here several times per week, (and I’m trying to find a new pizza “home” to go to several times per week, as I usually do.)

Midway through my pizza, on the brim of my pizza, I see a 2+ inch, reddish, blonde piece of HAIR in my food! Howwwww does that happen?!! If other pizza spots can avoid hair being on / in the pizza, why can’t you?! I understand things “happen,” but HOW?

Not only that, when I went to the carry out desk for my pickup, instead of HANDING me my pizza, Ashley SLIDES the pizza to me across the counter, when my hands were CLEARLY FREE! She could’ve EASILY handed it to me.

As I told the manager, Barbara, in front of her, even if it was a “concern” about “touching someone” during the transfer of the pizza, the “edge” of the pizza can be grabbed, to avoid ANY physical contact with people.

I am so tired of businesses who don’t value customers who CHOOSE to do business with them! WHO DECIDE TO SPEND MONEY WITH YOU!!

Why are you so unprofessional? Why are you treating someone differently because they look different than 99% of the people walking IN your establishment? What is the issue?!

I specifically ordered my food under the name “Miss H,” so my skin color wouldn’t be a factor in the making of my food. Just make a pizza without hair or unprofessionalism, and serve ALL customers professionally, and hope they return to SPEND MORE MONEY with you! Is that so hard?!

This is the EXACT reason, I stopped going to Home Run Inn restaurants for YEARS, and went to Lou Malnatis instead, (although they’re not 1,000% better, but at least they “curb” their racism some, for the most part.)

Since my drive BACK to my destination is about 30 minutes, I decided to eat the small pizza here, in their parking lot. Luckily I did and saw the hair. This is disgusting! I just want to order food, eat it, and return CONSISTENTLY, if the service was good.

The hair was blending in with the sun, and was kind of reddish, so it was difficult to get a picture of it. This is unacceptable. I’m definitely contacting Corporate!

The manager Barbara said “everyone has hairnets on.” I told her I’ve never worked in food service before so I don’t even know HOW hair gets into food. Maybe people touch mops, walls, I don’t know how it happens, but it’s unacceptable either way.

She asked “so what are we doing here? You want us to remake it? Or?” I said, “no, I don’t send my food back because people get to experimenting with your food. I just want a refund.” This is unacceptable.

Then, when I told Barbara the REASON why I stopped coming to THIS restaurant in particular, and due to the RACIST vibes they ALWAYS have when I come in, she said, “I’m sorry you feel that way.”

What do you mean?! If your workers, AND YOU are NOT being professional with ME, but are with everyone who looks DIFFERENT than me, HOW am I supposed to feel?!

If you went to an all black or Hispanic establishment, and wasn’t greeted, but everyone else was, AND you’re treated like you’re LOST, but are clearly there to spend YOUR hard earned money, how would YOU feel?

It’s not about “feelings,” at that point! It’s about an unsatisfactory EXPERIENCE! Apologize about having a bad experience!

Don’t gaslight someone and not address the issue. Look at the facts: “this customer feels like she’s being treated differently. Let’s do a BETTER JOB of ensuring we’re treating ALL customers like they’re special and important to our business!”

THAT’S the PROFESSIONAL way to...

After why seemed to be a long day at work we decided to head out for some pizza. I had not eaten all day so I was starving. To start order Bruschetta as an appetizer, was good, just had one piece as I wanted to save my appetite for the pizza.

Alright so currently they have on their menu a deep dish pizza, they say it’s a trial run for the month of March. Not knowing if we would like it we ordered an individual deep dish for around $8. We also ordered their traditional sausage pizza.

Both pizzas hit the spot. Ate one or two slices of the deep dish. It was definitely very tasty. Dough was very good and the sauces with sausage. Asked the waitress if they were going to permanently keep it on the menu. She said it was being tried as a seasonal pizza. Hope you all go and have some, show interest and they will permanently keep it on the menu.

Well the traditional pizza did not disappoint. Same tasty sauce, sausage and crust. You can’t go wrong.

Service was great. At first it took about 10 minutes to seat us even thought there was seating, not sure why the delay. One of the other hostess saw me peeking in the back and asked if we had been taken care off, said “yes but they told us to wait about 10 minutes” She wasn’t sure why and said “I’ll seat you right away.” She made things good was happy with the service.

Atmosphere was good, a bit noisy for me. It’s not a huge place so it can get noisy as the rooms fill-up. I was going to give this a 4 but I think it was just me, after a long day at work I was just done with all the...

Ordered a 12" Pepperoni and Onion with garlic crust. The pizza was acceptable. Much greasier and waterier than I expected compared to a pepperoni and onion pizza at other local restaurants. Really was expecting something much better for the roughly $22 dollars that it cost.

The serving tray has these little bumps on it that make it next to impossible to properly use a fork or spatula to get a slice of pizza off of the tray. Like seriously, we spent the entire meal complaining to each other about the tray bumps. It was really that frustrating that it became the focal point of the meal.

Their menu said (forgive me if I recall incorrectly....) 2.75 for a Pepsi, which to begin with is much more expensive than other places near by, but they then charged 2.79. Again, if I remember incorrectly what the menu said then I apologize, and it might sound petty to quibble over $0.04, but I personally think it's the little things like that shed light on a companies ethics. Not to mention the glasses they brought out were the same size as a free water glass that you'd get almost anywhere else. Give me a bigger glass for that price! You offer free refills!

Long story short: Its certainly not disgusting, just not very good for the cost. Go somewhere better. Papa's on Schmitt, or Salerno's on south Weber a few "blocks" from the i55 interchange. Both much better quality hands down, with Salerno's being half the price the nearly...