Oberweis Ice Cream and Dairy Store — Restaurant in Bolingbrook

Oberweis has always been a favorite of mine; been going to this location for the last like 15 years. Can’t lie, the ice cream taste is phenomenal. Recently though, quality has really started to dip. From the absolutely filthy floors to the ice cream.

Last few times i’ve gone I’ve noticed that the ice cream has started to melt a lot quicker but the chocolate ice cream? Yikes. Today, our banana royale melted BEFORE we even took the 10 steps needed to get to our table. I kindly asked the manager if she could remake it as it was quite literally spilling on my hands and she looked very unhappy. While I understand it was a busy night, I did not order ice cream soup. The manager did not ask what flavors were ordered so she added the wrong ones. Instead, she asked if we still wanted the whipped cream and cherries that come with it…? Like what? Not to mention, she forgot to add the pecans so I had to ask if they could be added.

The video included is the SECOND banana royale which also melted almost immediately, under 2 minutes after served. Decided not to ask again for it to be remade though. Not sure if this is a new problem at all locations or just this one but it should be addressed. Unfortunately, quality is suffering while prices...

I’ve been going to this location for as long as they’ve been around, and without a doubt they have really gone downhill. First off, when I sit down at an ice cream place that cost as much as overweight does, I don’t think it’s too much to ask to have my ice cream served in glass containers like they used to serve them. I usually get a chocolate malt and I can assure you that it taste different coming out of a chilled glass. Then it does a paper one no better than what McDonald’s serves out of. The prices on their products keep going up, And in particular, sometimes I will get a very runny malt and other times I will get a very thick malt that is drinkable. You can tell that the recipes that they use for this is not down to a science at that location Because every time I get something taste different. I went today again with my daughter and was once again very disappointed. If you’re gonna charge upscale prices, you’re going to have to make your product consistent every time and serve it in...

Horrible experience staff had no manners especially the store manager no doubt she could run the store but she couldn't run an teach her staff. The little ice cream I got sucked. I should have sent the lady to McDonald's across the street to buy a $1.00 sunday an told her to then keep the change. My girlfriend didn't get what she ordered in her banana split/banana royal she wanted mint chocolate chip instead of chocolate an when i told the girl behind the counter who took my order acted like it was my fault then had someone remove it from the banana split that had mostly melted already an put the mint chocolate chip in its place I was very upset they didnt make it fresh since it wasn't my fault they screwed up so my pregnant girlfriend just got sloppy seconds. I doubt I'll ever go back. The cost her was insane $17.89 for just 2 desserts that weren't good or big it really let me down I used to come here with my parents! I hate to say it sucks now but...