Mattress Firm East Main Street Outlet Center — Hotel in Carbondale

I needed a new bed and found a cheap $200 queen innerspring on clearance online, so I drove to Carbondale and went to check it out and had the great fortune of meeting Nathan who told me about the features and no-nonsense expectations of this bargain bin mattress. Then, he showed me a Tulo memory foam mattress regularly $650 marked all the way down to $375 which was quite obviously a far-superior mattress in every conceivable way. I explained I needed the $80 box spring and was on a tight budget and it was a little out of my reach financially, so to help me swing the cost of the complete set, he cut me a killer deal on the box spring and I managed to get a far superior product for a sweet deal that I wasn't even aware of when I walked in complete with a 10 year warranty! I also checked Rent One in Carbondale which isn't even open to the public and Ashley Home Furniture as well as Aaron's (online) and can tell you that Mattress Firm has the best prices by absolute leaps and bounds. If you need a new mattress of ANY size, Mattress Firm is the way to go!! Drop by, talk to Nathan and he'll show you all the best deals and what he can do to get you the absolute best price...

Salesmen are nice, horrible corporate office

Purchased a Tempur Pedic bed from the Carbondale, IL store. The salesmen were nice and helpful. However, after having the mattress for 4 weeks, it was not a good match for my boyfriend and I so we returned the mattress. Mattress had a cover on it the entire time, was in pristine condition. Mattress Firm has had this mattress for 2 weeks and we're still waiting on the $4000 refund. Local salesmen stated they've emailed corporate but have not received a response from them. Corporate does not have a customer service line where you can actually speak to someone. They make you fill out a form and email it in; which I have done. Live chat on the website doesn't work either as they cannot provide you with any information. Filed complaint with BBB as it should not be this difficult to receive your $4000 back and to speak with customer service in the corporate office.

Even though the salesmen were nice - having a corporate office this bad is not worth "nice". I purchased my new mattress from Sterling Mattress Factory in Herrin, IL instead. Locally owned store and the mattresses are made on site for a fifth of the cost of...

Trez was our salesman when shopping for a new mattress on 11/30/19. I am very mindful of good customer service, as it is seems to be less & less easy to find. Immediately upon entering, this young man made an impression on us as he verbally welcomed us to the store followed by an inviting smile. He was very patient with our quandary of which mattress to choose. He never once made us feel rushed even when there was an influx of customers. He was somehow attentive to each of us without making any of us feel neglected. He sold quite a few mattresses to others that day as well as to us. It was a wonderful shopping experience because of Trez's fantastic attitude & knowledge of the products he was selling. We left knowing that he sold us a product for our comfort & not just for a sale. His in-depth knowledge of the products & respectful attitude is just one of the reasons we will be back to this store & will definitely be...