Value Inn & Suites — Hotel in Carbondale

This was the worst place I have ever stayed at. It started with not being able to open our room door with the key provided (were instructed to lift the handle the other way which still did not work requiring management to open it for us). No safety lock from the inside of the room to the outside (bolts in place on the door but no place to bolt on the frame). Pulled back the sheet to see roaches scurrying across the bed. Baby roaches in the bathroom. Shower curtain stained and moldy. Water in bathtub slow to go down after taking shower (shin high), toilet flushing questionable (water would rise to top and then slowly go down). Drug deal witnessed in the parking lot on the night we checked in and early morning when we shook out our belongings and ran out! Went to Walmart to purchase raid and traps to spray our room as we slept with the lights on and bought large garbage bags to place our belongings in. We also bought pillow cases, towels and bedding at Walmart so that we would not use any of the filthly once provided. No other hotel available during family weekend at SIU...Horrible experience! Dirty and disgusting! TV did not work. Walking by the rooms on our way to the office saw into a room that looked as if someone was living in there for a long time (hoarder) with belongings stacked up ceiling high (most likely where the roaches breed). Luckily was able to find another hotel the second night of our stay..when telling the front desk person that we would not be staying the second night of our reservation, she did not question it but let us know how to receive the refund since we had prepaid through a...

So, we walked into the room and I was checking for bedbugs (which luckily, there were none), and out falls a crack pipe from in between the mattress and box spring. So, maintenance was obligated to clean/sweep our room... Nothing was done. He took the crack pipe and we're not sure if he had disposed of it or not. Well, that aside, we decided to watch some T.V. and go to bed. Before bed, I had to use the restroom.. Well the door was so banged up that it wouldn't close, the light in the bathroom was out so you couldn't see when using the bathroom and the tiles on the floor were broken, so I wound up cutting my foot. I've been to some bad hotels, but this was the worst. America's best value Inn and suites takes old, used up hotels (mine was originally a super 8) and tries to turn them into livable spaces... Well they don't actually do any work. It's beat up for a reason. I will not be staying in one of these again. This is the one on il 13 right next to Ashley Furniture... Do not stay here. Buyer Beware. Also, the staff was not that nice. The Indian lady in the front desk couldn't speak a bit of English, so when I told her there was a crack pipe in the room, she asked if I had an ashtray and if everything was okay...... When I tried again to tell her, she got all flustered and yelled, "I will have a man come in there and CLEAN..." I just said okay and walked out....

I'd rather sleep outside in the winter than stay in this hotel. First they tripled the room rate because of SIU graduation, so my room was $170... After driving 5 hours from Chicago, I was expecting to relax and have a good night sleep(SO WRONG). When I get to my room, which check in was 3 and I got there at 10, the maintenance man coming out my room saying that they had a problem with the lock on the door(you had 7 extra hours to fix this..WTF) when I get in my room, clearly they didn't vacuum the floor and I start to look around and look up at the ceiling and saw the biggest spider I have even seen. I look to my right and I see another. I check out the lennon on the bed and there were specks of blood on them.. I call front desk and the clerk comes up and just stares at the spiders, didn't try to kill them or anything, just stood there... I'm asking are you going to do anything? NOTHING! Then they try to give me another room( smoking room) I DONT SMOKE!!!! So that's not happening!!! More to the story but don't even think to stay in this place..... you will be very...