Hampton Inn Denver Tech Center South — Hotel in Centennial

This is a 2 part review. Read entirely for it's value. 1st: We stayed at this hotel in November and it was a decent stay. Hotel staff greeted is and checked us in quickly. The bed was decent, but pillows are kinda flat. The continental breakfast was ok, but could use a few more options. There was turkey sausage which was great for me, but my husband would prefer regular. Maybe offer some biscuits & gravy. 😋 🍴 2nd: We booked 2 rooms at this hotel to take our teenagers to Top Golf on New Year's Day 2022. On New Year's Eve at 7pm our kids tested positive for Covid so surely we shouldn't and wouldn't be visiting and spreading the virus around so we had to cancel our plans. Now per hotels.com policy it was too late to cancel and be refunded, so my husband called the hotel directly and explained the situation. I don't remember who he spoke to, but he said they were very understanding, empathetic and graciously canceled our reservation and reversed the charges on my debit card. 💚 We are extremely grateful and we will be staying there every time from now on when we visit Denver for some Top Golf. ⛳ (Top Golf is literally right next door so it's so convenient to eat, play some golf and then go back to your hotel) Thank you Hampton Inn, great customer service supercedes anything else in my book. We will be visiting...

Forgot to get the pics of the room . But here the plate of the breakfast we had there at the hotel and they had a swimming pool and it was it big of a pool but it was good and the parking area on the outside is pretty good and pretty safe because we brought out our whole car club with a carshows car and they were safe so which is great and the front desk and housekeepers are awesome so I don’t mind staying here again because Walmart is just next-door and top golf is next-door and just down the road is a bunch of food places. And the road is not pretty busy which is great so it’s not too noisy and not heavy traffic which is great and the only thing was the room doors are so thin you can hear the hallway when people are talking and running so that was the only flaw and other than that the place was pretty clean and the housekeeper gave us what we needed at the front desk helped us when we needed help and they have a laundry room so it’s like $2.50 washer and dryer. So I don’t mind staying here next time it was pretty good even though they didn’t have a microwave but the microwave is downstairs where the snack area is and they have all the plates and cups and forks and stuff that you need downstairs if you need something to eat with , so place is not too...

Sadly enough we did not get to actually stay in this wonderful hotel but I need to praise their front desk professional Melinda. I called tonight at 8:45pm to see what fees I would be charged for canceling my reservation because my daughters two day soccer tournament was canceled due to bad weather. I was well aware that my free cancelation period had expired 4 days so I just wanted to see what it would actually cost to cancel. At first I was routed to a corporate switchboard where the representative Lance told me I would be charged one nights room fee plus tax but then asked if I wanted to speak to the local front desk agent to see if they would be willing to waive the fee. I said yes please and that is when I met Melinda. She was cheerful , kind and very sympathetic to my situation. She told me she would release my reservation with no fees and if I was charged anything to call back and ask to speak to her and she would handle it for me. She was SUCH a breath of fresh air and SUCH a delight to deal with! I will DEFINITELY book with Hampton Inn the next time I'm staying in Denver. Thank you Melinda - you...