Embassy Suites by Hilton Denver Tech Center — Hotel in Centennial

We are supposed to be staying 3 more days...seriously considering moving to a different hotel even though it will cost us an extra day because we wouldn’t be able to move until afternoon. ( checkout is in the morning). Beds are extremely uncomfortable. They seem to be old fashioned spring beds and they sag in the middle making you roll to the middle. If you do manage to stay on your side of the bed, you will be tilted. my husband and I are not large or heavy people and we still sink in to the point you can feel springs. Elevators: to get off on our floor you have to remember to press and hold the door open button or the door won’t open and you will go back to the 1st floor. To their credit, they do seem to be renovating the elevators so perhaps it will be better someday. Rooms: so small!!! We are in a 2 room suite with our family of five and it’s like a horror story of tiny living. In addition, one of our kids is an a wheelchair, we have the “accessible” room and can just barely negotiate the chair from the living area to the bedroom. Getting the chair through the door and around the bed to get into the room is difficult to say the least. You have to lift the back of the chair and pivot it to make the turn. If he had his power chair with instead of his manual chair it would be impossible. The pullout sofa in the living room is useless because if you pull it out there is no room to get to the door. It takes up the entire room. If there were an emergency in the night the bed would have to be folded back in to get out of the room. When I called down to the front desk to get sheets and another blanket and pillow for the kids, she condescendingly asked me if I checked the curio, which I had but there was only one blanket and one pillow and no sheets. Then she told me the sofa sleeper was already made, I knew this as well, so rather than just accommodate my request I had to go into detail about how we weren’t going to pull it out and I wanted the sheets to cover the sofa. Needed another pillow anyway. Have you ever seen 2 sisters try to share one pillow? It isn’t pretty. So she finally agreed but after 20 minutes no one came, so I had to call down again. The kids were tired and wanting to go to sleep. I could have pulled out the bed and stripped it but we still needed a pillow and why can’t they just accommodate my reasonable request without arguing. It smells bad. A mixture of vinegar and maybe cigarette. Can’t really pinpoint the smell but even the kids noticed it and said it smells bad. Towels, There must be a shortage. 6 am breakfast. Came down at 6:10 and it wasn’t set up yet. Coffee cups weren’t out and the lady working acted like it was an imposition to get them out. There were no lids for the paper cups making coffee to go risky. When I asked about lids she just shrugged and said “we must be out”. There is no chair to sit on in the bedroom area. But there wouldn’t be room for one anyway. That being said, we absolutely would not ever stay here again. Ever. They charge $5 for a bottle of water but give away adult beverages. But I think the reason they give away free cocktails in the evening is because if you keep your customers slightly looped, perhaps they won’t notice how awful...

We stayed at the hotel recently as a family because my husband was attending a conference at the hotel. Our experience was pretty mixed. The lobby and common areas are nicely done and have been updated. The rooms, however, are older and could use some updates. They were clean though and had a good amount of space. For being in the Tech Center, the hotel's technology was extremely outdated. The TV was ancient and took forever to turn on and load channels. They had not one kids channel available. The outlet on the lamp on the nightstand wouldn't allow a phone to be plugged in unless you moved the lamp all the way to the edge so the phone charger could hang over the edge. There were two large groups while we were at the hotel, one of which was boys hockey teams, and the hotel did not enforce quiet hours. Because all the rooms open to the atrium, sound echos and near midnight there were boys running around the halls and yelling. The pool is small and we went down to swim and promptly left because there were so many people in the pool that there was no where to get in. Kids were rowdy and splashing water everywhere and the pool literally looked like a wave pool. I was literally afraid my younger child who isn't a strong swimmer would drown. We went back to the pool the next morning when it was calmer and there were no pool towels. The pool water was dirty and cloudy. I called the front desk from the pool because my kids were already swimming and I couldn't leave them to walk to the front desk and she said that housekeeping had already been notified that they needed to bring towels but that she was alone at the desk and could not come over with towels. We were at the pool for 90 minutes and no one ever brought towels. I walked by the front desk on our way back to our room and there were two hotel employees at the front desk. One of them could have walked to the pool with towels as soon as a 2nd person was at the front desk. 90 minutes should have been plenty of time for housekeeping to bring a stack of towels to the pool. I was also disappointed that they filled in the hot tub! For a conference hotel in the Tech Center, a hot tub is a great way to relax after a long day of meetings! The free breakfast had a good variety with a lot of hot options which was nice. My one complaint about the breakfast was that the dining area was filthy. I never saw an employee wipe down tables once during the time we were at breakfast, and we lingered for awhile. There was food spilled on the floor, trash left behind on the tables, food crumbs and drink spills on the tables. The only time I saw someone wipe down tables was when breakfast was over and they were cleaning up to close down the...

I stayed at the Embassy Suites Denver Tech Center for 11 days and deeply regret it. This hotel is disgusting. It’s obvious they do the bare minimum when it comes to cleaning, and the maintenance is severely lacking.

From the start, the room was filthy. Stains on the furniture and walls, grime in the tile grout, and what looks like black mold in the bathroom. One of the drawers was completely missing, and the pullout couch was slanted at about a 45° angle—completely unusable for sleeping. Despite this, housekeeping kept folding it away even while we were actively using it, with my daughter’s dolls and blankets still on it.

We asked for clean sheets because the comforter had a suspicious stain that looked like blood. We stripped the bed and placed the bedding on the floor—only to find that housekeeping put the same dirty comforter back on the bed. I had to call again and specifically request a full linen change. That’s not just lazy—that’s unsanitary.

Even after calling the front desk twice within four hours for new sheets for the pullout couch, nothing showed up. I went downstairs in person and was told they’d be delivered in under 5 minutes. I waited 20. Ended up standing at the desk again just to finally get a set handed to me.

The bathroom sink was clogged from day one and would fill with water every time it was used—we had to call maintenance just to get it draining. The dust in the room was out of control, with piles sitting on surfaces. We even found chip wrappers shoved behind the headboard—clearly no one is doing any kind of deep cleaning.

Worse yet, despite having a Do Not Disturb sign on the door, staff entered our room four different times—light knock and then immediately walked in without giving anyone a chance to respond. My wife and daughter were walked in on multiple times, and it felt like there was zero respect for privacy.

The last straw was checkout day. My wife went down to get breakfast and load the car, planning to hang out in the room until I was done with work around lunch. But when she returned to the room around 8:30 AM—well before checkout time (which is noon)—she walked in to find the cleaners already stripping the room and folding up the pullout bed, as if we were gone. The cleaner didn’t speak English and couldn’t understand my wife trying to explain we hadn’t checked out yet. She felt so uncomfortable and pressured that she just packed up and left early.

I’ve had so many issues with this hotel, it’s ridiculous. I’ve been loyal to Hilton properties for years, but this stay left a truly disgusting taste in my mouth. I’m honestly appalled by the condition of the room and the poor service...