Suburban Studios Monaca - Pittsburgh — Hotel in Center Township

My boyfriend and I reserved a stay here while we were attending a wedding in the area this weekend. We flew in on Saturday morning and went to the hotel to see if it was possible to check in early as the wedding started at 2 PM. We weren't able to check in early so we advised the front desk that we would likely be checking in late, around 9/10 PM. We were told that this would not be a problem. At 8:01 PM we were called by front desk staff and notified that there had been an issue with our reservation and they no longer had a room for us. When I called back, I was told that they could not accommodate us nor could they offer us anything in terms of compensation. I was also informed that all of the nearby hotels in Monaca were also fully booked for the night. When I asked to speak to the manager, I was told that I could speak with him on Monday. In much back and forth with the staff, we found out that rooms here are distributed on a FIRST COME, FIRST SERVE basis and our room had been given away to a patron wishing to extend there stay. We were also told that SIX OTHER RESERVATIONS had been notified that they weren't able to be accommodated due to this policy. We were finally able to reach the on-call manager who offered us a stay in a different room (we are unsure how it was available as we were told the hotel was booked to max capacity 20 minutes earlier). All-in-all, I would not recommend this hotel to anyone as the reservation policy is completely unprofessional and unreliable. They had no problem notifying me late in the evening that not only could they no longer accommodate us (even though we had reserved our room OVER 2 MONTHS IN ADVANCE) but they also did not offer any type of compensation or secure us a room in another hotel for that night's stay. It was a terrible experience and we will never be...

I was here for 3 months for work. My room was clean and the staff was always friendly (especially May and Ryan). It has a larger laundry than most and a workout room. It's in a convenient location and safe. ||||The reason for 3 stars....the manager. I asked to have a light in the bathroom changed (not regular bulbs). I told her I worked night, so please don't have anyone come in the morning. I got a call at 10a (didn't answer) then she sent someone up. He apologized because he knew I would be sleeping.||After being there almost 3 months the manager confronted me (In front of people) by the elevator and told me I ruined their sheets and towels with my red hair color. If I was going to do that to ask for old ones. For one my hair was purple and not red (blue before). I told her I used my own towels and pillow case for that reason. She said I was the only one coloring my hair, so it had to be me. Really? Because she must be there 24/7 and see everyone. I invited her up to look at my dirty towels and bed that wasn't stained, but she refused. I told her it was just shampoo and it washed out anyway. It was also never red. I guess no one else could've spilled a drink and used towels to clean it? I told her I didn't appreciate her coming at me like that and in front of staff and guests. She got an attitude and told me no one was around and not to go there. I use my shampoo every couple of days for 3 months and saw her multiple times. If there was a problem why did I never hear about it? Because it wasn't me.||I enjoyed my stay up till then but because of her, I will never stay there again. A couple of my guys also left early because of her. That's a couple of months of income lost because of her attitude. I hope that no one else has a need for anything that irritates her and makes her...

I was here for 3 months for work. My room was clean and the staff was always friendly (especially May and Ryan). It has a larger laundry than most and a workout room. It's in a convenient location and safe.

The reason for 3 stars....the manager. I asked to have a light in the bathroom changed (not regular bulbs). I told her I worked night, so please don't have anyone come in the morning. I got a call at 10a (didn't answer) then she sent someone up. He apologized because he knew I would be sleeping. After being there almost 3 months the manager confronted me (In front of people) by the elevator and told me I ruined their sheets and towels with my red hair color. If I was going to do that to ask for old ones. For one my hair was purple and not red (blue before). I told her I used my own towels and pillow case for that reason. She said I was the only one coloring my hair, so it had to be me. Really? Because she must be there 24/7 and see everyone. I invited her up to look at my dirty towels and bed that wasn't stained, but she refused. I told her it was just shampoo and it washed out anyway. It was also never red. I guess no one else could've spilled a drink and used towels to clean it? I told her I didn't appreciate her coming at me like that and in front of staff and guests. She got an attitude and told me no one was around and not to go there. I use my shampoo every couple of days for 3 months and saw her multiple times. If there was a problem why did I never hear about it? Because it wasn't me. I enjoyed my stay up till then but because of her, I will never stay there again. A couple of my guys also left early because of her. That's a couple of months of income lost because of her attitude. I hope that no one else has a need for anything that irritates her and makes her...