Harbor Freight — Local services in Center Township

I’ll try to be brief, but this is bad, and people need to understand everything that happened here.

I purchased a folding utility trailer out of state, and the axle bearings failed halfway to PA. I stopped at a harbor freight along the way, got a new axle, and managed to finish the move. My SECOND time using it, a pothole broke a critical bolt holding the trailer to my vehicle. It was being held together by only a trailer hitch pin and cotter pin. I had someone come to me, unload the trailer and follow me slowly on city streets to harbor freight to immediately return the trailer. It was a very dangerous ordeal.

I asked for a refund, which I was entitled to because I’d only had it 2 months, but they denied it claiming sale restrictions in PA. Customer support assured them that a return was allowed even if sale was not. After PRESTON got off the phone with them, he called their manager TINA denied the return anyway and told me to take it to another state to return. I asked what store I should go to, and their supervisor LISA said it’s not their problem, and they’re not required to help me. I called customer support again, and they told me that since it is unsafe to transport then don’t do so.

I spent an hour getting dirty looks from staff while I was on hold dealing with customer support.

Their complete disregard for the safety of everyone on the road is appalling. I’ve been a customer of harbor freight for 20 years and have never been treated this way.

The staff members I dealt with were: Tina - store manager - refused to talk to me Lisa - supervisor - especially rude Preston - supervisor - reasonable helpful Sally - call center...

Harbor freight has NO freight I don’t recommend going to this place . Very POOR CUSTOMER SERVICE EXPERIENCE . I am very displeased. I went there today and was looking to buy three of the green $239 US general toolboxes for my business and was expecting That they would have them because their Harbor freight they should have things in stock. Should have pallets of freight ...Right? NO .. They had zero of the item that I wanted in stock told me that I had to pay for the items and then wait 2 to 3 weeks for them to come in on their truck and then return back to the store to pick it up I found it highly unreasonable and unacceptable. I asked them if they could call or look at other stores in the area to find them and he said that they might have them and I would have to drive there and find out myself. I asked if they can ship it to my Business and they said no not on these models but with other ones you can. That makes no sense . When I spoke to the supervisor he was very snippy with me and made several smart comments like “I wish we had them to but we don’t“. So unfortunately they lost almost $1000 of my business today and I don’t...

I have spent a lot of money at this store, until yesterday. I went in, spent maybe three minutes in there, went straight in got what I needed and headed for checkout, when this tattooed girl with makeup comes over and tells me I have to have a masmor I have to leave the store. I told her that I was unable to wear a mask. She says if I don't out one on she will have to TAKE My items and I will have to leave, I head for checkout and try to checkout but the cashier refuses to ring me out. The manager and followed me and is still harrasing me as I try to checkout and leave. I told her multiple times that I was sorry but I cannot wear a mask. She continued to harrase me the whole time, with other customers in line. I finally had to leave since they refused to ring me out. I went to rural king and got what i needed with no issue. This Harbour freight definitely has awful customer service, and better be careful or someone will get them...