WoodSpring Suites Charlotte - University Research Park — Hotel in Charlotte

Let me tell you about my nightmare stay at this hotel.

We arrive all seems well. Q was friendly, and we're excited about the stay. We don't get to check in properly due to technical problems, but there was no issue taking our money.

Entering the room, the lack of common amenities, broken door, and noisy AC catch my attention.

The AC gives out the next day, so we decide to buy a fan. While waiting outside for delivery (instacart) I did some very light exercises more to pass time than work out (fitness center closed) then we are approached by staff in a very rude manner with changing stories about why we can't be out front of the hotel. Using explicit language he ordered us to stop by which point I wasn't even exercising. So the conversation becomes an argument. Then the worker goes and gets the front desk worker who is immediately hostile and explicit in conduct I could sense the racism in the way he talked and looked at us (we're white) I just came from Harlem I know racism when I feel it just as well as anyone. This conversation also becomes an argument in which the staff start to approach us to intimidate us less than a foot away this front desk clerk tried to press me. I've trained MMA for a few years I know when someone is trying to fight, but I'm not trying to get jumped by two dudes with a hundred pounds on me. They walk off with explicit language saying this and that. And our order arrives. Upon reentry the men ask us our room number. We comply. Later at 9:30 at night someone tries to slam open our door but is thankfully stopped by the door catch. I push this person off the door. They run off saying wrong room. Coincidence? I think not. We immediately call the police and pack our things to be escorted out for our safety. The police officer literally said he's familiar with the front desk clerk in a bad way.

Mind you that there is no housekeeping. There is no reason why someone should be trying to enter our room!

Now they refuse to refund (non refundable hotel) and are changing up the story to fit their narrative and avoid liability. We've already spoken to corporate and confirmed a refund is, in fact, possible, and the manager told the police they would! (Officers words). Honestly, I was scared to stay any longer. The last thing I need is staff trying to enter our room at night for whatever purpose.

We we're targeted by staff and put in a potentially life-threatening situation. Not only that, but the AC was broken, the door didn't close properly, and the basic amenities were almost nonexistent. So if you life racist staff and discomfort, then look no further.

Seriously, white travelers, you are not safe here.

Now they're trying to keep our money, but corporate actually has our back so far. Going as far as to offer us complimentary stay at any of the high quality suites across the country, but I won't be hushed these people are dangerous! Please do not bring your family here.

I'm scared and I have good reason to be. Only a fool would feel safe in that situation. That alone is a good enough reason to avoid a hotel.

DO NOT STAY AT THIS HOTEL! THEY'LL ROB YOU AND...

NIGHTMARE HOTEL!! HAD TO CALL COPS ON STAFF!! NOT SAFE!!!! My boyfriend and I were outside waiting for an order. While we were waiting, my boyfriend started doing small exercises. They’re really athletic, and we were going to wait in the fitness center but it was closed (during hours). One member of staff came out and said we couldn’t hang around, to which I responded that we weren’t and we were waiting for an order. He then proceeded to say that my boyfriend couldn’t do the small nonchalant things he was doing. We thought it was odd, but he obliged because he’s respectful. Not even a couple minutes later, one of the managers comes out and gets in my boyfriend’s face, shouting and cussing at him saying that it was a bad look for the hotel. Totally unnecessary when my boyfriend hadn’t continued what he was doing, and completely unprofessional. When we got our order and came inside, the manager asked our room number as we were leaving. I told him and nothing came of it until two hours later when someone came into our room. No knock. Just barges into our room and all we heard was the security bar BANG. My boyfriend jumped up and closed the door, having to close it on this man. The man said “wrong room” and quickly left. We immediately called the cops and started packing our things. I opened the door to watch where he went, he was at a room four doors down from ours, BEFORE ours. Apparently, he was the maintenance man but he came out with two pillows after a VERY SHORT time. The cops agreed that it was suspicious and left when we told them we didn’t need an escort. I called HR about it and they were very helpful, they’re currently doing an investigation. I called the other manager on shift to ask for a refund, but apparently even though we only stayed there one night (we paid for seven) and dealt with a MAJOR safety issue, she refused to give me a refund, saying it’s non-refundable. She also lied and said that the maintenance man knocked before. I asked if the room was supposed to be under maintenance and she said no. Why is a maintenance man “knocking” on a door that is supposedly empty? If anything, he fake knocked for the camera. We weren’t playing anything loud on TV, my boyfriend and I were in the middle of conversation. There was no knock. This was not an accident. She falsified the entire situation and wasn’t remorseful at all, full of attitude. As we left, the manager who is aggressive (the cop also said he was familiar with him, but not in a good way) walked out after us and watched us THE WHOLE TIME we waited for our Uber (TO BE NOTED: we went to the athletic center across the street to wait because we wanted to distance ourselves as much as possible). The Uber driver even saw him and commented how weird it was. Another note, the manager also proceeded to spit as we left, which is a great look for the business, of course. NEVER!!!! Had an experience like this, it was absolutely horrific. Stay anywhere but here, bedbugs...

I booked this hotel for a new employee who was coming into our corporate offices for training. I was not the guest myself, but our brand-new Management-level employee was. To say that I am embarrassed to have booked her at this place, would be an understatement. While being understanding that we are in a pandemic, and lowering standards in light of that, AND understanding that an extended stay hotel does not provide daily housekeeping, it would be nice if the hotel could also be understanding that guests may have incidental needs and remember that they are, after all, in the HOSPITALITY industry. Things such as swapping out linens & towels as needed should be givens at any accommodation. When our employee asked for them, they were told "no". Joy, at the front desk, directed her to the laundry facilities where she was expected to use her own money, and supply her own detergent to re-wash (in order to re-use) linens. The employee shared with me that the hotel smells of cigarettes, but is a "non-smoking" hotel. There is no blow dryer, they do not offer them. No iron in room - she was told she could sign one out for her stay, but would have to leave her driver's license with them (for 2 weeks?!?). She was directed that she would have to remove her own trash out to the dumpster outside (despite that most extended-stays that do limited housekeeping ask you to simply bag it and leave in the hallway for collection, or have a collection bin at the end of each hall). She had complained about neighboring guests - nothing was done by hotel. Eventually a male guest from a room next door was arrested and taken out by police after a Domestic Violence scenario - sadly it seems the hotel was not at all involved in securing police response, or taking any actions to provide a safe & secure environment for guests. Our new employee was scheduled for a 12 night stay. After her first night there, I called multiple times looking to speak to the GM about the unresolved issues. I spoke with Joy (who represented herself as the Assistant Manager), and told me this was part of Sam Piper Hospitality Group. Joy was anything but apologetic, (admittedly, she sounded quite resigned as I'm sure she was inundated with similar grievances). Joy promised to leave a note for me to get a return call from GM Sarah Gillam. That call has still not come, and it's been several weeks later. I had our employee check out and moved her to a new hotel after four nights. Four days of not addressing a guests concerns, and no return call as promised from the GM - it is absurd to remain in that environment. Now, they're charging us for the full 12 days, despite checking out, so add unjust enrichment to the list of grievances. Seriously suggest you...