Christopher Inn & Suites — Hotel in Chillicothe

Our experience was phenomenal, even during a mishap. The employees showed my family and me the character of the staff. We arrived stressed and needed to prepare for a wedding in Kingston; Davis and Andrea did all they could to accommodate us to check in early. When we opened the room to our door, we could see some repairs were in progress. Sherry (a team member) was in the building as I entered the room, and she heard my husband say there was a problem. She immediately came to our room to see what was wrong and contacted management. What impressed me was that she began to remove the tools and clean the space to make it safe for my 3-year-old autistic grandson while waiting for a response from management!

Moments later, Andrea and Missy was there with keys for a new suite. We declined because Sherry had already removed the tools and vacuumed the floor. Maintenance came and informed us of the minor repairs and let us know he was willing to come back after checking out if we wanted to keep that room. We were safe and in our clean room in less than 10 minutes because everyone worked as a team to resolve the issue and find other solutions to make us comfortable.

The staff showed us excellence! They were personable, friendly, and best of all, they all worked as a team to ensure our stay was outstanding, and it was just that! The rooms were clean and spacious.

Special thanks to the following staff members for making our stay AMAZING! Andrea, Kristen, Stephanie, Davis, Sherry, and Missy. You all are the definition of a true dream team! Thanks for making our...

The customer service here is the worst I have ever experienced by far!! I specifically booked this hotel because of the pool and hot tub. When I booked the room I told them I was coming in from KY to visit my grandchildren and made sure it was OK for them to Visit me and swim, not stay but to only Visit, they said absolutely. However, that is not what happened. The lady at the desk came into the pool and asked me how many I had with me, I told her, she said this isn't a public pool, ok, they are not staying, they are only visiting me, and I specifically asked if this would be ok before I committed to the room. She said did you go through Expedia, I said absolutely not, I booked straight through your front desk and asked before hand. The true problem is, I believe she got mad at me because I reported Pot smoking the night before and she got mad about it. The hallways were smoked with pot smell coming under our door, these are Non smoking rooms. Since I reported this, we were treated differently. Not to mention the breakfast in the morning that's complimentary, well, it's half stocked because the young girl working it doesn't want to do her job. This is the rudest hotel I have ever stayed in, and I travel for weeks, and months at a time to several around the US. I would not recommend this hotel to anyone unless you want to be treated like dirt swept under...

My husband and I stayed in the honeymoon suite for a night. We havent been out together in 3 years!!! (We have kids) The first thing I noticed was the room looked way better in the pictures they have online than in person. No big deal.. Then we tried to turn on the television and the remote would barely work. we had to actually be in front of the TV because it was a struggle to use it from the bed. It wasn't a big deal to me but it was for my husband... We planned on going out and getting dinner and relaxing when we got back to the hotel... the honeymoon suite has a whirlpool in it! I noticed it was dirty so I got out clorox wipes and wiped it but ended up wiping the whole whirlpool out and the wipes were pretty brown.. so I also wiped out the bathtub with the same result. Lastly the honeymoon suite is located right by the pool... it has a balcony that you can go out on overlooking the pool... We never went out on it. But like I said we were trying to relax and we could hear kids/adults screaming and playing in the pool it was super loud!!!.. it was around 8 p.m. so I asked my husband to call and see when the pool closes.. he did and he was told midnight!! The only thing that we liked was the bed/pillows they were really comfortable plus the towels they were nice also!! But if you are trying to relax and get away from people the honeymoon suite is not a...