Inn On The Hudson — Hotel in City of Peekskill

I do not normally write letters to the establishment or an online review but for The Inn on the Hudson I felt like I needed to. I was in Peekskill for a friends wedding, he had booked multiple rooms at this inn which assured the entire guest list the rooms would be ready by 1pm so we all could make the wedding by 2pm even though check in was at 3pm. I arrived at 110pm and was greeted by a woman at the front desk who was clipping coupons out of a newspaper, never did she look up at me when she was speaking to me, nor did she allow us into the room. She told us that she knew about the clause for the wedding but the rooms were not ready and check in is at 3pm so come back. This forced my wife and I to change for a wedding in the parking lot of the venue. Around 830pm we came back from the wedding and was finally allowed to check in. The gentleman at the desk at this hour was magnificent. He helped us, was polite and a pleasure to be around. We got our room in no time and found it to be an ok room. It was nothing special but a place to spend the night. Rooms are outdated but clean, there was little water pressure but it met our needs for the evening. Next morning we had our free breakfast in their lobby which is a makeshift section of the front room by check-in which a couple chairs. It definitely did not make us feel like we were in a lobby of a well respected inn. More like a drive by motel on the side of a back road. While we ate our breakfast we noted that the front desk attendant talked on her personal cell phone for the entire time we were there. Approx 35 minutes. When I left and came back in about an hour and a half she was still talking on her personal phone when I am sure management would want her to be working. She did put the phone down when I checked out, but was short with me and did not present that feeling of we want you back on your next visit.

In all I would never choose to ever stay here again. My friend has already apologized to all his guests who stayed at the inn because so many of them have complained about the establishment. The only saving grace was the restaurant attached to the inn. It is separate of the inn and under its own management. It was a great...

PROS:||Location: it is by metro north so travelers can take the train four stops to Grand Central Terminal. It is also located by 9 A which connects to roads that take you to NYC. It is in Peekskill and on the waterfront, which is beautiful. Peekskill has a nice downtown area, grocery stores, movie theater, and a waterfront park. ||Staff: all the staff that I encountered were nice.||Coffee: was very tasty and free.||Breakfast: they have a grab and go from 6 am to 10 am. In the bag is a small water, waffle, pop tart, and muffin. Not the most nutritious items, but it can tide you over until your next meal. ||Our view: we had a beautiful view of the Hudson River.||The housekeeper was pleasant and did a decent job cleaning the room.||We had a refrigerator and a microwave, and both worked.||CONS:||Our room was in serious need of a paint job. The doors (to the room and to the balcony) were dirty. The door to the bathroom had a dent in it. ||The AC worked fine, but there was a slight smell to the room from it.||The towels are very thin, and you only receive two shower towels. ||The bathroom was small, but water flow from the shower was ok. The sink drained the water slowly.||There was a loud fight from 2 am to 4:30 am during one of our nights. We think people are living at the inn. There was yelling, doors slamming, and stomping. It was very annoying. We did not notify the staff because we were concerned about retaliation. Also, we had asked three times for a “do not disturb sign” for our door and never received it. We did not have confidence that a complaint about the fighting would lead to results. It only happened one night, but that was more than enough. ||It the room was updated; the inn has potential. I have no idea what other rooms look like, but ours needs a makeover. If you have any specific questions, I recommend calling the inn because there is old information on other websites about the amenities. The pool is permanently closed, but it is listed as an amenity on other sites. It is possible that the rooms on the first floor are in better condition because there were more than thirteen cars parked in...

In its heyday, this was probably a beautiful inn. Unfortunately, it’s now run down and poorly maintained. ||Pros:|Pool appears to be newly opened and maintained |Short drive to some great restaurants (Burger Diner and the “monistary” on the hill were amazing|Complimentary ear plugs to reduce noise of the trains|Both mini-fridge and microwave were clean and worked. They occupy half of a closet and the other half is well stocked with hangers||Cons:|Walls are very thin and excited neighbors can keep you up till the wee hours after which the nearby trains take over. |Poor maintenance — our bathroom had a broken toilet paper holder and a sink that drained slowly… and stopped draining altogether our last day. Attendant tried to unstop it with a snake and a coat hanger and then gave up. She said they couldn’t call a plumber because they don’t work on holidays, and their maintenance person didn’t work on holidays either. ||Doors were worn both from water damage and friction due to poor adjustment. ||Chest of drawers had loose, wobbly drawers, the “desk” also wobbled and the chair was very fragile as well. ||Bed sagged in middle, though we were able to sleep ok. ||Billing is very unorthodox, with different prices each day ranging from $125 a night to as much as $500 one night. The receptionist explained they charge different prices close to the date of West Point’s graduation — the campus is half an hour away. ||They offer snacks, but only accept cash for them because they’re afraid using a card for anything other than room rent will “mess up” the room payments. ||The inn offers a complimentary protein-free grab and go breakfast that includes a small muffin, a yogurt cup, Nutrigrain bar and a miniature bottle of water as well as an orange juice. ||Notes: while the buildings are old and run down, the property has a lot of potential for renovation and improvements in management. The cleaning team does not speak English, but they do a fine job. Some of the lobby staff are as helpful as they know how, but almost all of them seem to lack any training and show limited skills in hospitality. ||Do not recommend...