Kyle Rourke - State Farm Insurance Agent — Local services in City of Peekskill

I have to express my profound disappointment with the conduct of a specific agent named "Jessica." My mother and I held an insurance policy with State Farm for quite some time. Recently, I discovered that my car lacked insurance. On October 17, 2023, I called to gain a full understanding of the situation. I spoke to a lady named "Jessica," who informed me that my policy had been canceled and that I needed to pay $490 to reinstate it. I agreed to this and said I would call back the next day. When I called back, I spoke with "Lee," who said that all we needed to reinstate the policy was $266. I proceeded to make the payment, obtained the ID card, and all seemed well. However, five minutes later, "Lee" called back, stating that Jessica insisted on canceling the policy because I needed to pay $490 before proceeding. Naturally, this was frustrating. With young children traveling in my car, I reluctantly paid the $490. Nevertheless, Jessica's attitude during the payment process was far from pleasant, leading me to use an inappropriate term. In response, Jessica not only canceled my policy but also placed a block on my name at State Farm, preventing me from obtaining any insurance. Furthermore, she made a false statement against me, claiming that I had threatened her, despite my ability to provide evidence of our conversations.

EDITED; Kyle, I want to be clear that I don't intend any disrespect, but I won't retract my honest review regarding your office manager, Jessika. Although you mentioned reaching out to me, you contacted my mother, requesting the removal of my honest review, which left me rather surprised. It appears that your State Farm agency might not be considering the feelings of its customers, even though customers are the lifeblood of your business.

I also want to point out that, considering the gravity of the situation, I'm quite certain that all phone conversations are recorded. After Jessika canceled my policy, I attempted to obtain a new one through State Farm but encountered obstacles due to the malicious statement she made about me. I have evidence to support this. Another agent in Connecticut was willing to assist me but couldn't proceed because Jessika insisted that she's the sole person to handle my policy moving forward.

On the same day my policy was canceled, I reached out to her, hoping for a transfer, but she firmly declined. So, Kyle, in light of these circumstances, why are you seeking the removal of my review? It's worth noting that I'm a parent with a toddler and a 9-year-old child with ADHD, after the cancellation of my policy I did made it clear that I have kids in my vehicle they made it clear that they couldn’t help me because I was being rude to Jessika now at this point my children father who is currently serving in the military, fighting for our country. The outcome of this situation is critically important to...

I was having serious problems understanding an extra increase in my bill after adding a new vehicle. Not just the normal insurance, but an additional fairly high fee. I’d kept the insurance going after my previous car was totaled out by State Farm due to vandalism. When I contacted them about this fee, I was told by the first person I spoke with, that it was a reinstatement fee - because of the way the prior insurance had been “notated” when I kept it going. I’d paid insurance ongoing so I’d have NO cancellation or reinstatement fees and was very upset.

I wrote an email to the Owner of the Agency, Kyle ROURKE, for assistance and a possible refund of the money I’d laid out over the past 3-4 months to avoid such a fee. However, to my surprise, he neglected to ever respond. I phoned the office the next day and left an URGENT message to have him call me back. Still nothing. The following day I called again and was told he’s very busy, out of the office a lot, oh, and now he was traveling- but left a message for me to speak with Jessica his Office Manager. What kind of business owner gets contacted by a very upset customer asking for help and just blows them off? Totally unprofessional, not cool Kyle ROURKE, should care about your customers. The LEAST you could have done was respond to the email explaining you were sorry for the current situation… OR, returned my phone call YOURSELF and directed me to Jessica, not left word with your staff. ZERO stars for you not caring at all about the satisfaction of your customers or their distress. I guess sometimes when your business does so well with stellar reviews for so long-one I even wrote myself when I first became a client, the Owner forgets about the people who paid for his house, his car, his vacations and more. Great customer service especially at the level of the Owner is a 24/7 job that laurels can never be rested on. No kiddos for you Kyle, No compliments on how you personally treat your customers. It’s obvious the success of your agency is based 100% on the hard work and friendliness of your agents and staff. And yes, I was finally able to get in touch with Jessica and it took a while for me to grasp what was going on with my billing, but she had patience and stayed with me until everything was resolved. Thank you Jessica for your hard work and for rectifying this issue, AND informing me I was NOT being charged a reinstatement...

RHODENE HOLNESS Upon posting my review about my experience with this agency, specifically referencing Jessika Har**, I received a rather confrontational phone call. During our conversation, she demanded the removal of my honest evaluation of her customer service, accompanied by a threat of legal action. Unfortunately, it is my belief that Jessika may benefit from further professional development for her business pursuits, as using adversarial tactics is not conducive to long-term success. It is crucial to uphold professionalism and objectivity when interacting with clients. Despite her claims, my review remains accurate, and it's essential to address any misunderstandings. I can only speculate on how many others may have faced similar intimidation tactics involving legal threats. This prompts me to inquire, "What has happened to freedom of speech?"

While I acknowledge my right to express my feelings, even if not universally agreed upon, I am concerned about what appears to be a restriction or block on my name throughout State Farm. You had no right to cancel my insurance policy due to your personal feelings towards me, I acknowledge that my choice of words was inappropriate. However, you certainly did not have the right to call me back, demanding the removal of my honest review. I mean it’s my experience! R.HOLNESS

EDITED; Kyle, I completely understand your need to support your office manager. However, since my review is blatantly inaccurate, is it possible to explore other options instead of requesting its removal? From a business owner's standpoint, it's evident that Jessika's vindictive behavior isn't beneficial for your business. I'm not one to disrespect people without cause, but her actions have been consistently spiteful from...