Wyndham Hotel — Hotel in City of Rochester

Short version: Don’t ever book here waste of time, money, and risk of health.

Detailed version: Holiday Inn Rochester Downtown at 70 State St, Rochester, NY 14614 was built in the year of 1969 and looks like it hasn’t been remodeled since then. It seriously needs to be re-done the carpets are absolutely filthy looking, elevator buttons/space is cruelly unkept, our bathroom had visible streaks and was very unclean. My Mom and I booked here, since it’s the next closest location to the hospital. We originally planned to stay at the Staybridge hotel, however, they were fully packed and it seemed we had no chance to get a room with them anytime soon (given it was President Day weekend). Our stay was booked for Feb. 22-23. Keep in mind I have a surgery for Feb. 23 and the uncleanliness made me on edge during our entire stay. According to loopnet.com, an online marketplace for commercial property, it states that this property is Building Class “B”, but as far as I’m concerned it’s a “F” for failure. It looks inviting from the front entrance, but let’s be real looks can be deceiving.

Although, there’s plentiful of “great” experiences I have yet to list. Aside from the previous dirty things I described in our room I spoke with the Front Desk staff, Antonio, explaining that our room was very unclean and we’d like to be get another room in replace of it. Without any hesitation he switched us from Room 560 to 518. My Mom and I drew a sigh of relieve…only to regret it before we knew it. Our 2nd room was even more dirty than the last. Unbelievable trust me I know, but again I do have photos. The beds were probably the most bearable, that is until I noticed a water bottle under my Mom’s bed. You’d never guess what’s in the water bottle, because I myself have no clue what it is. I do know it looks very disturbing perhaps it’s blood who knows, but it shouldn’t have been there from the beginning as far as I’m concerned. I brought in some Lipton tea bottles from home and decided I’d place them in the mini fridge. At this point, no surprise another disgusting display was presented before me. Someone’s toe nails resting below the bottom of the fridge door on the carpet. Who knows how long the water bottle and toe clippings have been there. I really wish I was joking, but I’m sadly not.

I tried to relax the best I could and get ready for bed only to wonder if I’m the only one who has experienced such an uncomfortable and revolting time here. I searched up this hotel’s review on multiple sites and found a handful of results. No surprise! Tons and tons of reviews mostly negative about how bad other customers experiences were. Keep in mind these reviews do scale widely back from 8 years to present time(Feb 23, 2022).

My overall visit kept my Mom and I very uneasy and it was just so appalling. I must say one of the most comical things during this stay was how RELATABLE other reviews from customers that mistakenly stayed here matched our own experiences. In addition, after viewing tons of reviews both good and bad it’s obvious all the previous Front Office Managers or Director of Sales have a common habit of copying and pasting the same mantra of condolences when having a customer that has experienced a bad stay. It gets very old and stale without a doubt. It shows they have no remorse and are not willing to change anytime soon. They have been called out countless of times in the past for their many flaws and unhealthy environment. It’s very clear that a majority of their “good” rated stays with them were staged or scripted. Hardly any of the positive reviews explain how or why their stays were as “good” as they were claimed to be. The only pro I could provide is that the one and ONLY staff we met during our stay was very kind/accommodating which to reiterate was Antonio.

If you are a customer and made it to the end of this I hope I was able to help you out. Also feel free to contact me here or at my Yelp for additional...

Very Disappointed, Checked Out a Day Early Upon arrival all seemed well, I did notice that the Hotel was under construction being renovated which is understandable, no Diamond Elite Room upgrades available due to limited rooms while under construction which again is understandable, I inquired about the lounge hours of operation which is one reason I selected this hotel so I did not have to drive for dinner or drinks after work, Upon my return to the hotel from a long day working I walked to the Lounge only to find it dark and closed, When I asked the associate behind registration, I was told the lounge was closed tonight, no explanation keep in mind when I checked in I was told the hours of operation, Only one of two elevators were operationally most likely due to the construction however I was put on the 6th floor which caused delays getting up/down, The elevator floor was often littered with debris and not maintained for the guest, When I approached my room, I noticed a printed paper taped to the wall to indicate my room # which I attributed to just being updated, the door lock does not operate as designed does not release fully and makes it difficult to enter the room. I first noticed the room had a strange layout, the King Bed was facing large windows overlooking a pool area like a courtyard with visibility to all other rooms as well as mine from theirs, especially at night when other guest room lights were on as mine was too. The TV was in the left corner of the room which was very awkward when laying in the bed attempting to watch the TV, note the additional safety issue a heavy iron on top of a microwave with the door open/closing could cause injury to guest. As I set up my laptop I noticed a red nail polish type substance on the desk which had a dirty appearance overall, The yellow/gold chair was filthy, obvious wear marks and stains on the side of the chair and a round circular stain right in the middle of the seat, I did not or would not sit in that given the chairs appearance, Further observations showed unfinished corners, trim work ect. while using the toilet I notice there was not toilet paper holder thankfully there was toilet paper on the shelf, How do you miss installing a toilet paper holder while doing a construction punch list, how does the cleaning service associate not realize he/she did not put toilet paper on a holder, In closing as a Diamond Elite Member I was highly disappointed as I’m sure most of your other guest may be as well, I took several photos see attached and I checked out a day early I would no want to stay there for free let alone spend my hard-earned money for those substandard...

Horrible experience. I would not recommend. I travelled many places of the world and this is one of the worst hotels I have ever stayed due to the following reasons. Detail of my stay: I was a delegate to attend FiO/LS 2022 and was there for 5 nights from 16 to 21st Oct. 2022. Costliest room was being provided with two king size beds though I was just being alone and they have empty rooms. The woman at the reception while checking in is unnecessarily rude, not replying any of your questions. There exist no room service at all. Only the room service would knock your room on the day of checking out to make sure you check out before time. The hotel is running by a bunch of beggars. They took 160 euros per night without breakfast and provided no handwash. A smallest possible shampoo that can be used only once. Since the room service does not come daily without repeated requests, the next day I have no shampoo and soap. I asked the reception at night after returning from conference to take bath and they said they have none. I mean seriously? No supermarket was open by that time. No handwash, no soap, no shampoo! As I requested the next day room service came on 18th. They lost my medicine kept on the bed while cleaning it. Now it was bought in Germany and I could not find it in nearby supermarkets. I had to suffer due to allergy problems. Such worst service. Therefore, I could not focus on the events, One of the lifts out of only two are out of service for months. Nobody cares, another is faulty. You feel earthquake once you are in, getting out being scared. Can happen accident anyday. Air-conditioning/heater does not work. It's so cold inside I had throat pain and I have oral talk. It was difficult. Since I was sick without medicine, I asked one hour extra before I can check out on 21. The reception staff was rude and so inhuman. They said no way u must pay for the next day. I have never faced such inhuman attitude in any hotels before. In fact I should file a compensation against them for losing my valuable medicine and for my suffering. They would not take any responsibility but only be rude. There is a difference between being professional and being inhuman. The staff should understand this. The true capitalism does not tell you to be inhuman while being profitable. In summary: the hotel should be closed if they cannot run it properly or all the inhuman staffs should be replaced. The hotel is running by a bunch of beggars. I would ask conference organizers to recommend avoiding the hotel to the delegates next year. I claim 50% of my money as a compensation of my mental and physical...