Rooms To Go — Hotel in Clearwater

As I sit here on Christmas day I remember how this place treated me about as terrible as any company ever has. Ordered furniture here and they delivered it warped beyond repair several times. They promised me on the phone they would check to make sure what was being sent would not be warped. It was every single time. No one likes being lied to. And after some how they couldn't figure out their own job I was informed that I had to pick out new furniture due to their incompetence. Which blows my mind for sure. So I was informed by the furniture repair or replaced I could either pick out whatever I want and receive a credit for what I already paid for. Which would require me to return to the original store no matter where I found it or I could request a refund in person at the store. Which is completely ridiculous considering this is what I wanted and all you had to do was open it and make sure it wasn't broke. So I went into the store to request a refund. Manager Nick was completely absurd. Never even gave me a chance to explain my situation. Told me deal with the broken furniture or pick something new. He did not care about my experience and treated me and my family terribly. I am astonished a company as well recognized as Rooms To Go allows managers to be like that. He is the single worse person I have ever delt with. I highly recommend you avoid this place. I have always been treated fairly by Amazon. And will probably just never buy anything form here again. Thanks for running my furniture shopping experience....

I came to Rooms To Go looking for a couch. I left with a new living room, a renewed sense of purpose, and possibly a legally binding friendship with James.

Halfway through discussing sectional options, I got so overwhelmed by the deals that I literally DIED. Heart stopped. Lights out. James, being the hero that he is, immediately performed CPR, brought me back to life, and—without missing a beat—whispered, “This coffee table would go perfectly with that sofa.” And he was right.

As I was signing the paperwork (because of course I bought the couch after being resurrected), we heard a commotion outside. A cat was stuck in a tree. Before anyone could react, James sprinted outside, scaled that tree like a majestic mountain goat, and safely returned Mr. Whiskers to his owner—who immediately burst into tears and named her next child after him.

Just when I thought this man couldn’t be more of a legend, disaster struck. My wife, bless her heart, decided to “test drive” the store’s restroom after a questionable breakfast burrito. Moments later, the entire store was in crisis mode. The toilet was clogged. Customers were panicking. Children were crying. Then, James—our guardian angel—grabbed a plunger, looked me dead in the eye, and said, “I got this.” And he did.

If you need furniture, don’t just go anywhere. Go see James. He’s not just a salesman—he’s a hero, a savior, and the sole reason I now own the comfiest couch of my life. Give this...

Do not buy their ModularOne sets, you will have ongoing issues, furniture is very low quality. I purchased a ModularOne set on 5/10/23, and I’ve had nothing but issues with it. Within a few months of purchasing the set, the chaise piece and the middle chair piece started making a creaking sound whenever we would get up off of the couch (no one in my home is overweight or weighs more than 145 lbs), so there’s no explanation for this other than poor quality furniture. A tech was sent out in April of 2024 since the issue was not improving, but the tech was unable to successfully fix the creaking noise. I contacted customer service to advise that whatever the tech “fixed” did not resolve the issue, and it actually made it worse. They offered to replace the set and it was replaced in May of 2024. Again, after a few months it started creaking intermittently, then it started creaking all the time, and still does, and is progressively getting louder. I don’t understand how Rooms To Go can sell furniture that they know is poor quality. This is the second set I’ve had and I’m having the same issue which clearly indicates this model is defective. I would like to know what Rooms To Go does for customers when there’s clearly a defect in the furniture they have sold to a customer that they’ve already replaced once. I don’t have any pets or young kids so no one is jumping on the couch, the couch is well maintained but it clearly has...