Better Business Bureau Serving West Florida — Local services in Clearwater

For over 10 years we wear with the BBB. and over these years we had a few complaints. Almost all the complaints you wont even find on the BBB website. this is the reason why all of them wear from customers that really did not understand there wastewater treatment plant or how much it cost to maintain. So when the nice man or lady at the BBB looks at the complaint and can not understand what the customer is even talking about and tell our customer we don't understand why your complaining about a part that has gone out of warranty 2 years ago. these complaints do not make it on the website and i wish they were so the public can see how abusive a home owner can be. now the reason i left the BBB In Summer of 2017 we received a complaint from the BBB, this was not a surprise. However the person making the complaint was not the person i contracted the job with. The women who made the complain was the tenant and latter on I found out she was the daughter in law. Now my home owner would not go over to this house that she owns has a mortgage on. and by the way my customer is Indian so she is brown in color her son is the same. the daughter in law is pale white and her son is the same. Why is this important The white millennial is a free loading women, Taking advantage of a man living in some one ells home and just being a entitled piece of garbage. We installed a pump station to pump the septic up to the drain field. and the white millennial women kept unplugging the pump the calling her mother in law saying the septic is backing up. I did three visit to this house just to plug the pump in and she knew what she was doing. After i explained all this to the BBB and gave them a lot of paper work and invoices that they never posted. The BBB replied with anyone can make a complaint against your company it does not matter if its a customer or a guy driving down the road that stuck behind my septic pump truck any one can complain. So i ask the BBB for some guideline with the BBB and they replied we do not give that out because company like your can circumvent around the problem. I payed for this service so i can show future customers we do good business and are good people and that we are hear to advocate for them. I did not pay for this service to be slandered by a useless person in society.

As a business owner I believe I have done more then right by my community I created some jobs I payed my employees very well we never had call backs or warranty Issues on any septic system we installed. These are the important values home owners look for in a company.

The world has change and the BBB too and not for the better A certain amount of respect should be paid to the people that work like a dog and have a dirty job because 98 percent of the public do not want to even see the septic tank after it has been empty because it smells. So if you can not respect the persons doing a job like this then go do it yourself until you find some resect for the persons working in there shoes . One other thing people in the septic business are very thank full for your job and your business. We do not think the same as most business mainly because we deal with a lot of home owners there is...

After spending $1367.45 for a NEW couch, Rooms-to-Go sent me a couch with a tear on the back left side of the couch. Other than the tear, the couch appeared to be in NEW condition. After reporting the issue, the offered to send me out a replacement which I accepted. Upon receiving the “NEW” replacement couch, I noticed that there was clearly wear on the arms (Wrinkles) of the couch like it had been sitting in storage and/or switched with another return that someone had sent back. Specifically, you can see a clear difference between the arms in the images of the first couch and the “NEW” couch they sent. On the original order, the first couch’s arms were clearly new and unused. However, on the “replacement couch” there was very noticeable wear on the arms, with stains on the right side of the couch, and also wear on the middle cushions. When they called me on Saturday, I explained to them the situation. The customer service rep acknowledged that many clients have noticed this before - when they get a replacement, the item is different in some major respect (i.e. stitching, filling of couch, and overall quality). That being said, she said that since my couch was already replaced, that they couldn’t send another replacement. Instead, offered to get a couch “equal or greater value”. Which I declined. I want the couch that I paid $1367.45. Instead of offering to ensure I got an actual NEW version of what I ordered, they acknowledged basically they couldn’t do that. If you can’t give customers a NEW product, you shouldn’t advertise that as such. If I wanted a used couch, I would have gone on Craigslist. They then offered to send a “tech” out to check the couch and “if warranted” to get another replacement. I NEVER HEARD BACK after they promised to set up the date. I honestly either just want my money back for the new couch I never got, or actually receive the NEW couch I ordered. Not a replacement couch from some other customer they also swindled into buying a NEW item. I was responsive to Rooms to Go and Rhonda B. closed my case after I provided proof and documentation. They are clearly working with companies to the detriment...

My husband and I contacted BBB because Rooms To Go (RTG) and their partnering warranty company Fortegra refused to honor the warranty on a love seat we purchased. The wood was actually crumbling underneath the love seat and the armrest on one side was actually leaning toward the floor. RTG sent a technician out to inspect. After they received the inspector's report we were informed that this was not a manufacture's defect. RTG offered no explanation for the crumbling structure but that it was not their fault and they would not replace, repair or refund our monies. After contacting the BBB, and with their intervention at least dialog begin happening as we began receiving emails from RTG's executive representative. RTG executives asked an unreasonable request from us, the customer - they asked that we send to them pictures of the frontal and underneath views of both pieces of furniture we purchased. Keep in mind that their technician had already taken all the necessary pictures. However, we understood that this was indeed an attempt for RTG to suggest that we, the customer was uncooperative, so we took and sent the pictures as requested. After receiving the pictures, RTG still denied accountability and would not repair, replace the love seat nor refund our monies. Thereafter, I filled out a consumer complaint on the website of the Attorney General's office for the state of Louisiana. So, now, RTG had to respond/explain/justify their position with BBB and the Office of the Attorney General. Our complaint is now, finally, resolved with RTG refunding the total cost of the love seat, plus tax and plus the cost of the warranty. It was very unfortunate that we had to go through such lengths to get customer satisfaction but it's quite apparent that RTG is NOT concerned about customer satisfaction once the product leaves their warehouse! Additionally, had I performed my due diligence by reading the gammath of horrific custom complaints on RTG, perhaps I would not have done business with them as I...