Office Depot — Local services in Clearwater

My printer stopped working. The trouble shooter could not determine the problem. I went to SquareTrade, the Allstate Company website which held the warranty. My receipt did not coincide with their instructions it was hard to determine register and store number (their voice recording stated everything was entered at the time of purchase but, I only saw the wrong name). I called the store and spoke with Trenton. He conveyed to just select 1 for the Register number...I did. Then I could not determine the store number. But, I asked when they closed and he said a time that was very soon. So, I said thank you and hung up. As I hustled to the store and entered (requesting him) I walked in and picked up another printer...he conveyed the printer I had was not the price indicated. He stated items in the store were in the wrong spot (he was next to me when I picked it up). I wanted a more affordable printer within the price point of the one I had (in case the warranty would provided a refund). He stated in a loud commanding voice ...we do not handle in store returns of Square Trade. I stated I wonder why I wasn't told that. He picked up my receipt and said the person who waited on you was Don Keys our store manager at the time, who no longer works here. He trained me and pointed to another associate as well. I KNOW he would have told you! I looked at him and stated but, you were not there at the time. He could have had a bad day. He directed me to call Square Trade. I did..the servicing agent (Mark) told me the warranty was(as I had seen) in the same wrong first name. I said knew someone who had that first name. But, he did not live in my city or state, and certainly had not purchased the item. Mark stated he was sorry for how I had been treated ...he would correct the first name. He requested I email him a copy of my receipt. As we were disconnecting I recalled and conveyed to Mark. The name of the manager Trenton chided me with accolades about ....his name was Don Keys. The name that had been typed in inaccurately on my warranty was Don (SAD). I can not recommend the service of the Office Depot. I will not go back...

I used to be happy with these people. As you can see, I removed those posts. Today I went to Office Depot to send a fax. I was home from work & didn't want to bother any of my friends whom I know could send a fax for me. I just went to Office Depot. H###, that's what they do isn't it? It's one of their long list of services. So, I'm filling out the cover sheet and this was a lengthy fax actually. It was 16 pages long. They couldn't do it for me first off. She could put money on a gift card & I could it myself (I was waiting on wellsfargo to send my new card). That was fine, no problem. So I asked how much per page so I had a general idea what to put on the card. She didn't know. She called her supervisor. After about 7 minutes go by & she looks at me and says, " it's going to be $2.19 for the 1st page, and EVERY PAGE AFTER THAT. So they wanted me to pay $2.19 per page that I (ME, MYSELF) was faxing. She wasn't even going to push a button. ULTIMATELY FOLKS, OFFICE DEPOT DOESNT WANT THE PUBLICS BUSINESS ANYMORE. I'm also guessing they just like paying their employees to talk to each other & watch movies on their phones everyday. AWESOME OFFICE DEPOT! IM OUT!...

Never do curbside pickup from this store. They took 24 hours to assemble a chair and then when I went to pick it up the employee basically refused (another just stood there staring at us) to help me get it into my car and almost dropped it, bc she wasn’t actually lifting it at all, which caused me to hurt my back to catch it. This employee also admitted upon my entering the store “she’ll be with me in a minute because she hasn’t even clocked in yet because someone else called out” with MAJOR ATTITUDE. I also called numerous times about the status of my assembly & the phone was never answered. Extremely disappointing. EDIT, I am updating my 1 star to 4; I was reached out to by multiple people from their customer experience department, everyone from the friendly Paige to corporate level employees. The store manager personally called me to apologize for what happened and said this was absolutely something that never should have occurred, he also mailed me a $25 gift card. THIS is true customer service & I will continue to be a loyal Office Depot shopper due to how this was handled. Thank you...