Residence Inn by Marriott Cleveland University Circle/Medical Center — Hotel in Cleveland

I don't usually leave reviews but must do so for this place. THE GOOD: Room size and layout was fine. Nice having a separate bedroom from kids sleeping in living room. THE BAD: The entrances to this hotel, whether it's near the check-in desk or the back coming from the parking garage, have a gross body odor smell in between the outer and inner doors. As for our room (1 Bedroom Suite, 1 King, Sofa bed), despite specifying 4 guests, there were only two sets of towels. I tried calling the front desk to request two more sets for our kids so we all had a clean towel. Phone in room didn't work and apparently no phones in the building were because the front desk couldn't even receive our cell phone call. Had to go back down to front desk. Girl working there seemed very frustrated about phones and computer system. Said it could be a while before towels were brought up but someone would bring them. Our young boys had to go to sleep so I went back down to the front desk an hour later asking them to just leave the towels outside our door rather than knocking late at night and waking up our kids. The towels never even arrived that night. Phones still didn't work in the morning so I had to ask for towels again at front desk and finally got some. Inside the room, the kitchen faucet was extremely loose and felt like it would come right off. Seemed like it was only attached to the water line, not the counter. The bathroom cabinet door almost fell off when my wife tried opening it once. We didn't touch it again. Our king mattress in the bedroom had a big dip in it and neither of us slept well. Breakfast choices were very unfriendly for anyone on an elimination diet which seems odd next to Cleveland Clinic. There were not single ingredient choices like eggs or bacon or sausage, rather combination options like breakfast burrito, breakfast sandwich, or quiche. I had to stick with snacks I myself brought to the hotel. This hotel gouges its guests by charging $3 plus tax for a bottle of water. Cherry on top of it all is finding a $20 extra charge for the parking garage on top of the $284 we already paid for this regrettable one-night stay. The experience we had at Residence Inn Cleveland University Circle/Medical Center does not justify the price we paid. I regret not speaking up about all of this during the checkout process. We felt ripped off but were short on time in the morning and preferred to just get on with...

The best part of this hotel is the staff. Front desk staff are always friendly and welcoming and eager to assist at all times of the day or night. My only suggestion is that we would have appreciated being told the housekeeping policy is that rooms are cleaned every seven days, and guests could request new sheets and towels at any time. No housekeeping services are provided for short stays, like our three-day stays. We learned that after no one came to clean our room. The hotel rooms themselves have several design flaws. The bathrooms have a walk-in shower with a clear glass half wall, so no one else can use the bathroom while someone is showering. The showers are cold because there's only the half wall and no curtain. The drain in the tub doesn't always work. The toilet paper holder rod was broken in each of the rooms we stayed in. And, the bathrooms have no exhaust fans. In both rooms during our two stays, the beds were overly soft and rolled us toward the center of the bed. Mattresses are due for replacement. The kitchen sink during our second stay was falling away from the counter and needed to be pushed up to get the water to drain properly. All that said, the room was clean and ready for us upon arrival. Grab 'n go breakfast is included with the room, which is a big plus. The breakfast service staff are very kind and helpful. They want everyone to have a great experience, though they were working with minimal supplies during our last visit in October (2021). The ladies were accommodating and looked for any particular cereal or special item we requested. The parking garage is convenient and gated, so we felt confident leaving our car with college supplies in it while we stayed at the hotel. The hotel doors are locked at all times, and guests are required to use their keys to access the door, or the front desk staff let you in. The patio with a gas fire pit was well-used by guests during both our visits. The pool is clean and well maintained The location is very close to Case Western Reserve and, of course, it's across the street from Cleveland Clinic. A Rite-Aid is across the street as well. Despite the room flaws, we will continue to use this hotel as home base when we visit our daughter at CWRU. The staff, location and security make it an easy...

Everything was great, the lady at the desk was wonderful! Tall skinny lady short hair, very kind and serving. Young man that brought the supply’s to the room was so jovial and gracious and made a bad day much better. I wish I could remember their names but neurological issues doesn’t let me remember names. I wish I could thank them. To find them ask about homemade energy drinks. Lol. I have two major issues. When checking out the young man that gave me my bill was indignant. His attitude was unbearable. The excellent desk lady waved my parking fee because I’m a disabled veteran and live under the poverty level. It was very very kind of her. The young man became indignant and childish when I asked him about the parking fees on my bill. He told me she wasn’t suppose to wave that fee and he was going to, “tell on her.” I took the bill from his fingers and told him I would pay the fees for parking and I didn’t want her to get in trouble for being kind! He said it didn’t matter he was going to tell on her anyway. He was adamant about getting her in trouble. I’m sorry if she got in trouble, give me her punishment or let me pay the parking fee. On the other hand that young man that hung out her dirty laundry and became holier than thou tattle tale should be fired, he ruined not just my stay but all week since then. With the tall lady my stay was great until the other crew put a jumping running hyper kid over my head. The kid jumping off the bed so hard the changing area light would flicker. Being ill and having to be tested for migraines I didn’t need the earth shattering pounding from above. I’ve been saddened and depressed even up to today because I feel like I got a wonderful person in trouble! Tell her I’m sorry for the other guy not letting me pay the parking and getting you in trouble. I thank you for your kindness and great assistance and smile. You made a hard time in my life a bit easier to handle. To Marriott; thank you for your high standards in comfort and cleanliness. Thank you for a kitchenette to prepare my food. Thank you for comfy sheets and bedding so I can calm down from bad...