Glidden House — Hotel in Cleveland

We stayed 3 nights mid-week in mid-April 2025.

We had 2 adults and 3 kids staying in a Traditional 2 Double Bed. There is a long cushioned bench that our 3rd kid slept on.

We checked in a little early and our room was already ready. There is a concierge by the front door but we said we could move our bags ourselves. We realized there is a drop off out front and you can't use the luggage cart. You can roll one out the back door and we wish they had told us that before hand. We did use it when we checked out.

We were assigned room 315 which was all the way at the back of the building. We ended up using the back stair well quite a bit. There were a lot of college kids visiting Case Western while we were here. There is no microwave in the room but there is a communal one in the hallway by the ice machine and elevator.

The decor of the hotel was very fancy. The room was very nice as well. I think my youngest was enthralled by the electronic window blinds. We were constantly lacking in towels. The shower pressure was fine. The beds were okay too. There were plenty of outlets throughout the room. The biggest problem we had were ants. The second day after our first night we noticed a couple walking around in the evening on the AC unit. Then we noticed they were also on the glass table periodically next to the air unit. It was until the morning we were leaving that we realized they had created a trail all the way to the other side of the room to where the minifridge was and all our snacks were sitting on top of. We didn't see them getting into anything in particular. All our suit cases were there too so we were hoping they weren't crawling around in there.

The breakfast at the hotel were amazing. The pastries were so good and they changed the hot food each day. Eggs, bacon, different sausages, potatoes and sweet potatoes. Every day it was different on our 3 night stay.

Location was the absolute highlight of our stay. The Cleveland Museum of Art, Botanical Gardens and Natural History Museum were just a 10 min walk away. Also another 10 mins you could be in town with tons of restaurant and food options. We didn't have to worry about parking. Although the hotel does charge $15/night for parking. They will also tax you on the parking so it's more like $17/night.

I know there is a roll out bed option but we did not use it. Also Eric the concierge we saw every day we were there and he was always pleasant and helped get us towels a couple times. There were 5 of us in the room but we always got 3 sets of towels. I believe Gloria was the one who made our room and she was so nice and polite to talk to. She also left our kids a couple ducks. They loved it and it reminded them of when they were on a cruise ship. Rose also deserves a shout out as she noticed after a brief conversation with me over the phone that I had 2 other reservations for the same time period in their system and called me back to see if those were duplicated by mistake. I told her yes they were and she went through and cancelled them for me. That would've been a surprise to have 3 charges to my credit card for 3 separate rooms.

Overall it was an amazing stay and the price was right. The location can't be beat. The service was amazing. The room and ants were the only drawback. We would definitely stay here again if we were...

I used this setting as a place to propose to my now fiancèe. The hotel, for cleveland, was on the high end of price so, I expected a few amenities. When we arrived the location was perfect, as we were going to Severance hall and the art museum. When I was checking-in the was an employee standing in the entryway just looking at us. He did not welcome us nor guide us. No big deal. We went directly to the desk and checked-in. I asked for a luggage cart for our luggage. I was told they have a concierge and he would help us. It was the creepy guy that was just staring. We asked about the cart and he pointed it out and said "over there". Why would a hotel have a concierge and not a bell boy in a hotel with three floors. If you are staying in the suites the luggage cart is useless. This concierge did not welcome nor offer anything other than "over there". OK not a big deal. Our room was on the corner of the mansion with fantastic views. Very nice bathroom with a heated floor. How neat is that? We had early dinner reservations so We went down to have an adult beverage at the bar before we left. The bartender was a super nice, friendly, professional, and many many more compliments but Im blathering. Upon our return we talked with her some more and had a few beverages. She helped us with getting late-night food delivery. The breakfast was served until 10 am so we decided to sleep-in until 9. We went down to breakfast to a huge disappointment. No where to sit. We had to carry our plates through the hotel and down what felt like eating in a hallway. It appeared that they wait until all food is gone before it is refilled. No eggs. Empty yogurt station empty. Oatmeal station empty. Ok no big deal. We went to the art museum and a few other stops. We returned to the room at 2:30. Our room was not visited by room service. Very disappointing. At 3:30 there is a knock at the door asking if we want maid service. Wow. 3:30? Im not waiting in the hallway or staring at her while she kicks my dirty clothes into the corner. OK No big deal. We are still here. It is our 2nd morning and Im not expecting much. I travel extensively for work. I stay at 3 to 4 hotels a week. Lets just say I have had better experiences at a Comfort Inn. This hotel appears to ride on its looks and location not its service. They do not have a restaurant. They do not have turn down service. They do not have a bell boy. The bar does not open until 4:00. The breakfast is not that big a deal. The food provided is the same for chain hotels just in a nicer package. Clean towels and a made bed would have been nice. Each one of these items I have mentioned is not something I would even mention. For over $250 a night in Cleveland, I would expect more. All of the things make me think I should have went elsewhere. Dont get me wrong. This hotel is very pretty and I couldnt ask for a better location. Was that enough? Im...

Unbelievable experience with this hotel- my husband and I stayed stayed the night on the 4th and when we checked out we received our receipt for $150, the correct amount. On the way home I checked my bank account and noticed a $600 charge from Glidden House. I called and no one was available to speak to me so I left a voicemail. The next day I spoke with the accountant who told me my card was used for another persons room!!! I have no idea how that even happens! He assured me he was reversing the charges. I got a letter from him to give to my bank stating I was charged incorrectly and my funds Needed to be released. This morning I checked my account and found that instead of being refunded, he charged me the amount I was supposed to get back. On top of that I had another $700 charge pending from Glidden House! I went into my bank and had to have the charges disputed and a new card issued.

I have been calling since the 5th to get ahold of the GM, Tom and he never answers the phone. I left a voicemail this morning, didn’t get a return call and finally called again this evening and explained the situation to the woman at the desk who was “able to catch him.” When I explained to him that I was understandably upset by this situation and extremely concerned about my card being charged upwards of $1,000 and that they were fraudulent charges, he was dismissive and rude. This was my husband and I’s first anniversary weekend and this mess was caused by something sketchy going on with their staff or billing department. He even had the nerve to laugh at me when I was telling him I don’t care about the hours he works- that’s not why I called and not my problem.

Luckily, my bank couldn’t have been more helpful as they recognized they were fraudulent charges and disputed all of them quickly. Here’s my advice- don’t book here period. They are a mess and if something goes wrong with your billing, the accountant has no idea how to reverse charges. Or more than likely, they will charge hundreds of dollars on your card and not care to call you back or fix the issue. Avoid this Hotel at all costs. If you have to stay here- use a credit card to make it simple for your CC company to shut their scamming down...