Wyndham Garden College Station — Hotel in College Station

(+second part of revoew) 3/27 we checked in late last night around 11. Front desk receptionist was nice when I went up there and let her know that there was “roaches” in my room and quickly got me another room. By the time we loaded our cart and went to the other room, I had noticed there was more roaches, bugs, and even spiderwebs with a bunch of bugs in it with it being so late, we just decided to stay in the first room instead of dragging our kids back and forth with them having school in the morning and we were just here for the night until someone could come look at our house. &again I wasn’t going to say anything (hence us staying in the room) but upon dealing with the rude housekeeping MANAGER I felt like this should be escalated. We went to get breakfast around seven and I was going to ask the front desk to get me new room keys because they deactivated my old room keys, but we ended up staying in the first room instead of the second room. There was no one at the front desk at 7:00 and at 7:30 the housekeeping manager was up there because apparently the receptionist did not show up for work or something like that. I’m not quite sure. And I was just trying to explain to her that hey they put me in the first room and there was roaches and bugs and then they gave me another room and there was roaches and bugs but because it was late I went back to the first room because I didn’t wanna have to keep bothering with it Considering we were just staying the night. Again wasn’t trying to complain and was just trying to explain the situation of why one of our room keys worked and why the other one didn’t work and which room I wanted to get back in to. I was just trying to ask for a new room key because it was deactivated to the first room. But before I can get to ask you for the new room key part, she kind of got offended and said hey I am the housekeeping manager and those aren’t roaches and then she asked me if they were little orange bugs I said no they were definitely black bugs and there was a roach along with other bugs (and showed her videos from BOTH rooms). And again she repeats, I am the housekeeping manager, and those are not roaches. They are rollie pollies And I said no, there’s definitely more than rollie pollies in there. But honestly, even if they weren’t roaches, is it OK for there to be bugs in the room? I get if there is one or two bugs in the room, but there was probably eight or nine clustered by the front door and there was some under the couch , by the windowsill and by the sink as well and that was just the first room. By that time, I was already annoyed and she told me she could let me in my room since there’s no front desk person but she cannot make me a new room key. I said I would just wait at the front. I’m waiting for my husband to get back anyways. Through the next 10 or 15 minutes that I waited there, I saw her keep looking at me and talking to another housekeeper partially in Spanish about me so I pulled up my phone from the reception area. I started recording her and I think she noticed I started recording so she tucked to the side in the back room with that housekeeper. And then, when the receptionist that was late, got there, she started talking to her again about us too, and I recorded partially of that as well which I thought was a little unprofessional I get I was there and I was upset, but she got very defensive for something that I honestly was not that upset about which is now I am leaving this review But now upon reading reviews, I guess getting a call back or being able to chat with management is something of a problem here. And is hard to come by. I also want to let other hotel guests know that if you can’t get in contact with the manager or GM at any hotel not just this one. You can always email their owners. Generally, when you check into A hotel there’s a plaque somewhere in the front that says this hotel is owned and operated by such and such company and you can generally google the information and they will give you contact information for you to call or...

Let me just say, this hotel has wonderful decor and a sleek-modern design. However, it is being ran as poorly as possible.

I arrived to check in and was in line behind a man who was arguing with the front desk clerk. Apparently, the hotel does not take debit cards as a means to hold or pay for a room. This man stayed here last week and didn’t have this issue, to which the clerk responded, “this just changed”. They only accept credit cards to which the clerk stated that she was told to not swipe or accept debit cards from her manager from “corporate”. When people throw around those phrases, I automatically assume poor practices at the owner-level ( this is not a corporate location and is operated by an LLC out of Houston). When it was my turn I ran into the same issue. She stated that she had already turned away a couple families and that they weren’t allowed to accept locals as customers. I explained that I had fulfilled booking through a third party and used my debit card without any knowledge of the “credit card policy” that is “new” despite the sign stating the effective date as over a year old (also interesting). She began to explain that it’s not their fault and that it wasn’t up to them to keep updated information through a third party (despite the fact that they have everything else updated). Luckily, I have credit cards to use and so I was forced to do so. The desk clerk began to state that “corporate” doesn’t like working with families and would rather take the construction workers as temporary tenants because they have company credit cards and it’s “guaranteed” money but that she didn’t know how credit cards worked? I casually began a conversation of legality to which the bartender casually stepped into the picture and began to ask me to explain and clarified that he didn’t think I knew what I was talking about (mildly ironic and insulting). Once I explained the forceful use of credit cards for bookings through third parties and that if they could not fulfill their stay (if a family did not have a credit card), they would be forced to pay a full night’s cost to cancel, thus paying the hotel whether they stayed or not. He then smirked and said, “I don’t know man, I just work here”. Needless to say, this beautiful hotel is backwards in ownership and extremely unprofessional. I will not be staying here again and would expect a lawsuit to arise in the near future. The man in front of me had to pay a %20 fee for using his credit card on top of the cost itself. Aggies never lie, cheat, or steal or tolerate...

This was our second stay in a year at this hotel. The first time was wonderful. The second time not so much. We were given room 321 on the third floor, at the end of a hallway, right next to a stairwell. The positive was the ice and vending was just across the hall. But upon entering the room, after we unpacked, there were tiny bugs crawling on the counter by the sink by the front door. Not ants. Not sure what they were but they were there all weekend even after I kept killing them. The worst was there was some baseball event going and the hotel was fully booked with a LOT of baseball kids. 4 of them started running up and down the stairwell from 4th floor to our floor, swinging the door open and letting it slam while they ran through the halls only to return to do the same thing. I confronted them nicely asked them to keep it down as we were there for goat showmanship camp and had to be up by 6am. They apologized, but it continued for another hour. Me, my husband and my son were exhausted and ready for bed because it was approaching 10pm and I waited just outside my door because I could hear them coming down the stairs stomping/running. As soon as he opened the door he looked like a deer in headlights and tried to say it wasn't them and it was the people above us playing loud music. No...it was them. I was more stern and told them if I kept hearing them I was calling the front desk on them. It was quiet for about 15 min but they started again. My husband went down to complain to the man at the desk who basically said they would "look in to it but theres really nothing they can do". So we laid in beds listening to them slamming the stairwell door and running up and down the stairs for about 30 more minutes before I guess they went to bed. The second night was better with no running and slamming at all. But still the tiny bugs were there. I will say I LOVE their bed. It has to be THE best mattress I've slept on in a hotel. Will we stay again, probably. But no plans in the future to be up that way again since my son is...