Crowne Plaza Columbus North- Worthington by IHG — Hotel in Columbus

Harrison Noid Hospitality Evaluation||Property Name: Crown Plaza Columbus North-Worthington|Check-in/out Dates: 6/23 - 6/24||Was this your first visit?: Yes||What influenced your decision to stay at our hotel? Upon my arrival in Columbus, OH, I needed a place to sleep.||1. How would you rate the overall experience during your stay at our hotel/resort/property?:|- Excellent|- Good|- Average - 🙁 🙁|- Poor||2. Were you satisfied with the cleanliness and tidiness of your room/facilities?|- Very satisfied - 🙂 🙂 🙂 🙂 🙂|- Satisfied|- Neutral|- Unsatisfied|- Very Unsatisfied||3. How would you rate the quality of service provided by our staff during your stay?|- Excellent|- Good|- Average - 🙁 🙁|- Poor||4. What was the highlight of your stay with us?: Before my arrival, I had been driving nonstop from Dallas. The bed was so comfortable!||5. Were there any areas where we could improve our services?: Yes, the Hospitality spirit is lost here, and the staff offered Jaded, subpar service.||6. Did you find our facilities and amenities satisfactory? While I only checked into the hotel for a few hours, the Pool and fitness gym seemed reasonable for accommodating guests’ needs. Because this hotel mainly caters to “Executive Meetings” (Small Groups) and Family Leisure, so adding more fitness center equipment might be considered. ||7. Would you recommend our hotel/resort/property to others?:|- No - Due to the service interactions I experienced during my short visit, as described below, I would not suggest this property for those seeking an experience more than getting reasonable sleep.||8. How likely are you to revisit us in the future?:|- Very likely|- Likely|- Neutral|- Unlikely - 🙁🙁|- Very unlikely||Overall Visit Observations/Comments:||Before my visit, I was at Military Annual training for two weeks from 6/8-6/22 and was on vacation from my Corporate Civilian Job from 6/24-6/28. I packed my bags to hang out with my best friend, who's been going through a lot lately. I booked an Airbnb for the week but needed a hotel to rest at before my 5 PM Airbnb reservation on 6/24. I chose the Crown Plaza Columbus North-Worthington. They offered a reasonable rate through a third-party Booking Company. Check-in: My reservation was for 6/23, but due to driving 18 hours from Dallas, I didn’t arrive at the hotel until around 5:30 AM. This meant I had until 11 AM to get some sleep and check out. The front desk agent who checked me in was kind, mannerable, and apologetic. He mentioned that he had recently started his new job and was still getting used to the Property Management System (PMS). My check-in had challenges, but the agent managed to resolve them. The breakfast times provided at check-in were incorrect, and I missed out on breakfast due to the misinformation. Breakfast situation: Despite the quoted breakfast hours, I missed out on breakfast due to misinformation provided by the hotel staff, and when I raised the issue, the front desk manager, Dara, was unhelpful and seemed dismissive.||I encountered an individual walking from the front desk who happened to be heading to the same floor where my room was located. I approached him and asked if he was a manager. He confirmed that he was. I assumed he was the GM, and I think he mentioned his name was Adam or Steve. I brought up the issue of Dara's poor service, and he explained that she had worked a very long and busy weekend. While I understand the challenges of a busy weekend, I felt it was not an acceptable reason for the subpar service. The manager apologized and mentioned that he would speak to one of the chefs to prepare something for me, or if not, he would explore other options with the front desk staff to make things right. He also asked for my room number. I thanked the manager and returned to my room. Unfortunately, I never received any follow-up, and I left with a disappointing experience, deciding to only stay at my preferred Hilton or Marriott hotels in the future.||Please focus on improving guest recovery methods to ensure that guests leave feeling better than when they arrived. We also need to give our facilities and amenities a facelift. Additionally, provide better initial training to our staff so they are well-versed in property outlet information and understand how to effectively use guest service management systems.||How likely is it that you will recommend us to others?:...

My partner and I were passing through to Chicago from Pennsylvania. We’d already driven over 10 hours, and had decided to stop in Columbus for a good night’s rest. Unfortunately, what we experienced caused us more stress and disgust than relaxation. Spoiler alert, we would eventually have to move rooms not once, but TWICE before settling on something comparatively habitable. Our first room (202) was an absolute nightmare. We unpacked slightly, only to go to the bathroom and find FECAL STAINS on the shower curtain. It was absolutely revolting. Panicking, we pick up the phone to call guest services, only to realize that the guest services button didn’t work. We pack up our things and head all the way back downstairs, taking notice of some additional upkeep issues upon exit (damaged TV stand, weirdly stained lampshade). The attendant changes us to room 212, which we promptly inspect before unpacking. We find BLACK MOLD growing on the bathroom ceiling (which completely horrified me because I have respiratory sensitivities, and have gotten infections before), and dirty towel racks. This phone works, however, so we call downstairs to report. They move us to room 214. This room, while we’re free of literal poop stains and mold, boasted a cracked, peeling bathroom ceiling and unsealed bathroom wallpaper. The guest services number didn’t work from here either. My partner manages to call the number online, we’re told that the general manager will be there at 9am tomorrow morning. This doesn’t work for us, as we were slated to hit the road at 7am. He tells us the night shift begins at 11pm, essentially telling us that we’ll have to stay up until then if we want to try our hand at any recourse. Near-midnight rolls around, and I head downstairs with my notebook of all the things we managed to experience within the past hour and a half, including the fact that we have already moved twice. The manager (whose voice is barely audible above mumbling whispers, despite me constantly asking if he’ll repeat himself), asks us once again if we want to move. I tell him “no,” as we’re obviously exhausted and room 214 is more habitable than the others. He tells me there’s no recourse beyond free breakfast in the morning because we booked through Booking.com and he can’t modify the rate. He’s unconcerned, at best, that there were shit stains on a shower curtain. I step to the side to allow other customers to check in, praying for them all the while. One guest even came to complain about a radiator cover that looked like someone had shoved it back on without fixing it. I take a moment to call my partner, who promptly demands to be compensated for everything we’ve been through. The manager presses, yet again asking us if we want to move, insinuating that it can’t be that bad because we don’t want to move rooms. Though reluctant, the manager offers to add points to an IHG account my partner has, totaling one free night’s stay. Before retiring to 214, my partner asked if this hotel gets complaints often. He replies, without eye contact, “not necessarily.” We did 5-minute research on the walk to the elevator and found that they actually get complaints constantly. To say we’re disappointed is an understatement. To say that we’re disgusted, revolted, and expecting further recourse is much more accurate. My partner and I have both had front-facing service jobs and know how these things should go. It’s also worth it to note that I am a woman, and I didn’t get any movement on compensation until my masculine partner came downstairs. The unspoken misogyny of it all, to not take any of the absolutely gross concerns seriously until he arrived. We have so many disgusting photos that the Booking.com website wouldn’t let us upload them all. If I could give our stay half a star or less, I...

Update: it was 50 mins on hold and I hung up. Shane below who replied to this review and reached out via email continues to states that a $22.50 gift shop charge as part of the $233 charge is correct. There was no gift shop! We never got anything from a gift shop! The $70.33 also still shows on my statement. They are clearly stealing from people with these random charges and others have reviewed with similar experiences. Including charging another family $107 for a $7 drink at the bar which is not on the reviews. Please avoid this hotel at all costs!!!!

Original review. The staff is very nice when you’re there. Very nice. The room was disgusting. We walked up to hack marks in the door that appear to be from a screwdriver, and it just got worse from there. There was hair in the beds, piles of hair on the floor. There was dried blood on the comforter, blood smear on the wall, food and a ring left under the beds, stains on the pillow, leftover washcloth from the previous guest in the shower, Cheetos in the cabinet through the grate under the TV, likely a semen stain on the chair, the tub took forever to drain, and more. We also could never get the cold water to come out clear. It was always cloudy and my kid was too afraid to brush his teeth so we had to use bottled water for that. I’m pretty sure we have lice and bed bugs from staying there. I haven’t been able to stop itching since I got there. All the rooms were like this on our floor from what I could see. The connecting door in the room next to us was also hacked away and didn’t appear to lock so we could just get in to that room any time. It looked like someone was trying to break in to the room previously that we were assigned. There was also only 1 ice maker working on the 8th floor. We had to get it from the kitchen and bar. I was too tired from the 4 hour drive in a blizzard to ask for a new, same issues room. The room next to us on the other side was also leaking water from the ceiling in the shower. Photos attached but only showing on Chrome and not Safari for some reason.

Now for billing: I was charged $140.64 with tax included for the first 2 nights. They said the additional $60 incidental would fall off. I cleaned the room myself because it was so gross and left it cleaner than I found it - disinfected, wiped down and picked up leftover garbage. Thank god I brought Clorox and alcohol wipes! No one smokes and we left no damage. My son only stayed there 1 night to sleep and we were out the door early the next day. I added on another night, because we were supposed to stay another night, for $70.33 more. We ended up leaving early but that was fine. Now my statement shows $233.49 instead of $140.64 for the first two nights and still $70.33 for the third night. I’m not sure where the extra almost $93 charge is from but so far no one can tell me or fix it.

I’ve had to call multiple times now and it’s still not resolved even though I was previously told it would be correct. Trying to call the hotel direct resulted in the line ringing for over 5 mins with no one picking up. When I was able to connect, they transferred me to a direct voicemail. Called again, still couldn’t get a manager. Called corporate with no help and called the hotel again wherein I was placed on hold for now 50 minutes and counting. They also charged other families incorrectly and refuse to help. They’re clearly scamming people with these charges and need to be audited.

Do not stay here!!!! They will randomly charge you $90+ more with no reason and will not help, and they do not clean the rooms at any level of...