Aerie — Local services in Fairfax

I love Aerie's bras and their product offerings, but I'd only come back to this particular physical store if I have a bizarre desire to feel ignored. I've been here twice and both times, my partner and I both had the pleasure of being unacknowledged* our entire times there. The worst part is, other people around us would receive greetings and offers of assistance! To make matters worse, when I went to go check out, I walked up with my partner, who paid for their stuff first. After my partner was done, I wanted to check out my stuff too-- but was initially ignored in favor of summoning the next customer. The cashier, instead of apologizing for the mistake, gruffly rang me up as if she couldn't wait for me to get out of the store. You'd think I'd have offended her somehow, but that would be impossible. No one there came close to speaking to me*.

*Aside from the very lovely greeter at the time, who unfortunately was right outside the store, rather than inside, where 90% of a store experience...

I would normally give this store high praise, however it all depends on who is working. I was having bra issues. I was sore and popping out and just wanted a bra that fit. One week I went, I was given a size that didn't exist. Next week I went to get sized by another person because my problems persisted. I was told I was a cup size smaller than my current bra size that I was falling out of. I corrected the worker. She went to the manager and they were having a long conversation about me in the store. My mom heard a lot of this conversation and it was unprofessional. After that, the manager came in and tried to prove me wrong. I wasn't trying to brag about my breasts. I just wanted to be comfortable in a lightly lined bra...

The absolute worst customer service! I had items shipped to the store and they came in 3 different shipments. One shipment was given to somebody else! It was returned luckily. I then went in for a return and saw a sales person scanning packages and I asked if those were shipments to pick up. She states yes and I asked her to check for my name. She said well if you didn’t get an email then yours isn’t here. I then left and walked to my car…. A total of 10 min and I received an email saying my items were here!!!!! All she had to do was check a name on a package!!!! Aerie you can keep your clothes…. Awful...