Elevation Hotel & Spa — Hotel in Crested Butte

Subject: Feedback on a Deeply Disappointing Stay at Your Crested Butte||||To Whom It May Concern,||||I am writing to share feedback on a recent stay at your hotel in Cresta View. It brings me no joy to write a negative review, but I feel it’s important that the ownership is made aware of the condition and conduct of the property and its staff.||||From the moment we arrived, we encountered a lack of hospitality that deeply impacted our experience. Despite calling ahead and speaking with a manager who assured us that Mr. Balzer would be given access to a conference room, no such arrangement was ever honored. That initial breakdown in communication set the tone for the rest of our stay.||||Upon arrival, no one assisted us with our luggage or offered any form of greeting that would make guests feel welcome or valued. The front desk staff seemed disinterested and unprepared to answer basic questions about local amenities or hiking recommendations, which was disappointing given that the area is known for its natural beauty and outdoor activities.||||At 5 p.m., we were surprised to find that there was no food available on-site and that the bar was closed. While we understand that operational hours can vary, there was no communication—no signage, no welcome newsletter, and certainly no friendly suggestion pointing us toward nearby alternatives. Even a simple recommendation for local restaurants, or guidance toward a vending machine for a snack, would have gone a long way.||||The condition of the rooms and balconies was troubling. Housekeeping appeared inconsistent, and the maintenance level bordered on neglect. From poorly kept patios to a general lack of cleanliness, the room did not feel comfortable or well cared for.||||More disappointing than any one issue was the prevailing sense that guests were not a priority. The staff, while not overtly rude, were inattentive and disengaged. There was no warmth, no hospitality, and no follow-through. Mr. Balzer’s concerns were never addressed during or after the stay, leaving us with the impression that guest satisfaction is simply not a priority at this property.||||I would respectfully offer the following suggestions to elevate the guest experience:|| • Implement a clear, friendly welcome communication (newsletter or printed note) informing guests of hours of operation for amenities, nearby restaurants, recommended local activities, and key staff contacts.|| • Train staff in basic hospitality skills, with an emphasis on courtesy, attentiveness, and local knowledge.|| • Ensure that previously promised accommodations—such as conference rooms—are followed through with professionalism and consistency.|| • Maintain a minimum standard of cleanliness and upkeep in rooms and shared spaces, particularly outdoor patios.|| • Extend food and beverage availability into early evening hours or clearly post nearby alternatives.||||Cresta View has the potential to be a truly special destination, but without committed leadership and meaningful investment in guest care, that potential is being squandered.||||I sincerely hope this feedback reaches the owner or upper management, and that it is received in the spirit of honesty and care with which it was written.||||Warm...

Subject: Feedback on a Deeply Disappointing Stay at Your Crested Butte||To Whom It May Concern,||I am writing to share feedback on a recent stay at your hotel in Cresta View. It brings me no joy to write a negative review, but I feel it’s important that the ownership is made aware of the condition and conduct of the property and its staff.||From the moment we arrived, we encountered a lack of hospitality that deeply impacted our experience. Despite calling ahead and speaking with a manager who assured us that Mr. Balzer would be given access to a conference room, no such arrangement was ever honored. That initial breakdown in communication set the tone for the rest of our stay.||Upon arrival, no one assisted us with our luggage or offered any form of greeting that would make guests feel welcome or valued. The front desk staff seemed disinterested and unprepared to answer basic questions about local amenities or hiking recommendations, which was disappointing given that the area is known for its natural beauty and outdoor activities.||At 5 p.m., we were surprised to find that there was no food available on-site and that the bar was closed. While we understand that operational hours can vary, there was no communication—no signage, no welcome newsletter, and certainly no friendly suggestion pointing us toward nearby alternatives. Even a simple recommendation for local restaurants, or guidance toward a vending machine for a snack, would have gone a long way.||The condition of the rooms and balconies was troubling. Housekeeping appeared inconsistent, and the maintenance level bordered on neglect. From poorly kept patios to a general lack of cleanliness, the room did not feel comfortable or well cared for.||More disappointing than any one issue was the prevailing sense that guests were not a priority. The staff, while not overtly rude, were inattentive and disengaged. There was no warmth, no hospitality, and no follow-through. Mr. Balzer’s concerns were never addressed during or after the stay, leaving us with the impression that guest satisfaction is simply not a priority at this property.||I would respectfully offer the following suggestions to elevate the guest experience:| • Implement a clear, friendly welcome communication (newsletter or printed note) informing guests of hours of operation for amenities, nearby restaurants, recommended local activities, and key staff contacts.| • Train staff in basic hospitality skills, with an emphasis on courtesy, attentiveness, and local knowledge.| • Ensure that previously promised accommodations—such as conference rooms—are followed through with professionalism and consistency.| • Maintain a minimum standard of cleanliness and upkeep in rooms and shared spaces, particularly outdoor patios.| • Extend food and beverage availability into early evening hours or clearly post nearby alternatives.||Cresta View has the potential to be a truly special destination, but without committed leadership and meaningful investment in guest care, that potential is being squandered.||I sincerely hope this feedback reaches the owner or upper management, and that it is received in the spirit of honesty and care with which it was written.||Warm...

This was a nightmare. Here for a conference and issues from the start. Booked this room in July to get the blocked room rate. Nearly halfway thru stay they inform me I was being charged $299 a night vs the $149 shown on my reservation. After arguing with them for an hr they informed me it would be fixed. 24 hrs later I find out it still had not been fixed. Upon check in after a long drive and a late night we go up to our room only to find out the key cards weren’t working correctly. We make 2 more trips down to fix this before FINALLY getting in our room only to be told by front desk the cards are sensitive. EVERY DAY during our 6 day stay we had to get the cards reset after arguing with them about the sensitivity of the cards and we weren’t putting them near our phones or other magnetic credit cards. Our last night there after a long day out we come back to room and are unable to get in so we can get ready for a dinner reservation. After 3 trips down to front desk getting cards reset that still didn’t work they decided to call maintenance to come look at door lock. After new batteries didn’t fix the issue we had to stand in hall waiting for maintenance to take lock off, fix it, and let us in. We missed our dinner reservation due to this. No apology from front desk. This was a real hassle the entire stay. In addition, Rooms were very outdated, bathroom door wouldn’t stay closed, door to patio didn’t stay closed, I had to put a fan up against it just to keep it closed, no AC in room, very hot and muggy upon check in. They had fans from Walmart in closet for you to use to cool off. Very Pathetic given this is a resort. Carpet in living area was ripped up and pulled back. When I informed front desk lady about carpet so I wouldn’t be charged for it she said don’t worry about it. Bed was hard, light switches were tied to lamps so when turning off light switch it turned everything in bedroom off. We had to leave switch on, and unscrew light bulbs just to have some light at night. My view was supposed to be a slopeside view instead my vuew was of a partial roof and parking garage. I asked for a reciept at check-out for business purposes and was told it would be emailed to me immediately. That was yesterday, and still haven’t recieved a receipt. The restaurant Jose was Disgusting. For a resort in Mt. Crested Butte this was a HUGE disappointment. Given ALL the issues we encountered during our stay and not even an I am sorry or anything. What a joke. NEVER AGAIN would I stay here, and I will also be informing our conference leaders to never book here again for future events. Save yourself the hassle of an outdated hotel and lack of knowledge at the front desk and...