Rustic Furniture Depot — Local services in Cross Roads

If you’re looking for beautiful, high-quality furniture and an unforgettable shopping experience, look no further! I recently visited and I can honestly say it was one of the most enjoyable and satisfying shopping experiences I’ve had in a long time. From the moment I walked in, I was greeted with warmth, professionalism, and genuine enthusiasm. This place is not just a store—it’s a destination.

First, let’s talk about the showroom: it’s absolutely stunning. Spacious, well-lit, and immaculately organized. Each display felt like stepping into a thoughtfully designed home, giving me so much inspiration for my own space. You can tell a lot of care goes into not just the selection of furniture, but the way it’s presented.

The quality of the furniture itself is second to none. I was looking for a new sectional and dining table, and the pieces here are built to last. Sturdy construction, rich fabrics, solid wood—every item felt like it was crafted with durability and beauty in mind. I ended up purchasing a gorgeous walnut dining set and a plush sectional that instantly transformed my living room into a luxurious haven.

What truly sets this store apart, however, is the staff. The customer service was exceptional—friendly, knowledgeable, and never pushy. My sales associate, [Associate’s Name], took the time to understand my taste, my space, and my budget. They offered helpful suggestions, answered all my questions patiently, and made the entire process completely stress-free. It felt like shopping with a trusted friend rather than just making a transaction.

Delivery was also smooth and timely. The team showed up right on schedule, handled everything with care, and made sure everything was perfectly set up before they left. It’s rare these days to find a company that delivers on both product and service with such excellence.

Another great bonus was their unique home décor section—perfect for finishing touches. I picked up a few beautiful vases, throws, and accent pillows that tied everything together. You really can outfit your whole home from one location, which is incredibly convenient.

Whether you’re furnishing an entire home or just looking to update one room, I can’t recommend rustic furniture highly enough. It’s clear that this store values not just style and substance, but also customer satisfaction in every possible way.

So if you’re reading this and wondering whether it’s worth stopping by—go! Give yourself time to explore, ask questions, sit on the sofas, open the drawers, soak in the atmosphere. You’ll leave feeling inspired, excited, and confident in your choices.

Thank you for turning what could have been a stressful process into a joyful one. You’ve gained a lifelong customer, and I’ll be sending all my friends and...

Had two different buying experiences with Rustic Furniture Depot.

I would say that they have a wide selection of items, if you are in the market for rustic style furniture. The customer service is not of the highest quality, but previous reviews already explain that.

My first experience, I bought a bedroom set, which they did not have in stock, so they had to order. I had to call to find out the product was in, and made the 3 hour drive to find out some of my items had been "inadvertently" sold to another customer. They had to reorder the items.

Most recently, I purchased items, which again, had to be ordered. We were told the items would be at the store in two weeks, but it took longer.

I agree with previous reviews, don't questions their pricing. Be aware that the pricing is more based on the customer, than a pricing formula. They got my money, so shame on me.

I think that in the future, I will shop local.

**Dear Owner - I'm glad to hear that you are working on your system. You could just not tell customers that their orders will be in in two weeks, maybe say it could take up to 2 months (whatever a good number is) and then customers wouldn't be upset when the order wasn't here in two weeks. It's been a month since I ordered, and I've got nothing.

I honestly feel I was overcharged for an item, but I now understand your pricing model.

**Update: Six weeks and no furniture. 😩😩

**Finally did receive furniture. Two of the pieces had broken drawers. Upon examination, the nailer must have been off slightly when attaching. I had someone come in a fix...

We have purchased numerous items from here over the last 10 years. And generally love all the products. The last few times we have been in the store, as the other reviews have stated, the sales team doesn't seem interested in leaving the counter nor checking stock. Previous purchases we have been able to leave with our furniture without trouble, even when the store had been very busy. This most recent purchase was much different. Although some of the products we ordered was a special order/ non stock item, And some was stock items. We chose to wait for the order to arrive. Our intent was to purchase much more that we did, but was told that several items was out of stock, so we chose to try the system and make a much smaller purchase. Now almost 10 weeks later with no update, it seems as though the stock items arrive, and promptly sold instead of placing it on hold for an already paid in full order. Our drive to this store is almost 1 1/2 hours one way, so a quick trip to check stock is not an option. And phone calls are greeted with almost rude discontent that you even called to check on the order. I am almost to the point I would spend more with a short drive than to patron this store again. My suggestion is you treat all the customers equally, especially if they have paid in full. Very disappointed with this...