Super 8 by Wyndham Cuba — Hotel in Cuba

I regret to say that my recent stay at the Super 8 Motel in Cuba, was far from satisfactory. The most disappointing aspect was the complete lack of water for over 12 hours, leaving us without basic amenities. Despite our complaints, the staff's response was dismissive, stating there was nothing they could do, they blamed it on the city which I find strange because neighboring hotels, the truck stop, and restaurants all had water. The super 8 was the ONLY place that was affected by this. The lack of concern for guests' comfort and well-being is unacceptable. Additionally, I found the lack of effort to compensate us for our BASIC needs disrespectful. The entire point of a hotel is a place to sleep, shave, and shower. Super 8 blatantly failed to provide that and then did absolutely NOTHING to rectify the issue.

However, I must commend the housekeeping staff for their diligent work in keeping the motel clean despite the unfortunate circumstances. The front desk team was also decent and friendly. Despite their efforts, the overall experience was severely marred by the water outage and the management's lack of responsiveness. This experience has left me with little desire to return or recommend this establishment to others.

EDIT: The business review listed below is a BLATANT LIE. The main problem was the fact that we COULD NOT shower. We had 3 rooms. WE COULD NOT SHOWER. I literally watched a gentleman pack up and LEAVE because HE COULD NOT SHOWER. Shame on management for this time PUBLICLY and...

We arrived in the evening and checked in to this lovely hotel. The staff were hanging out in the lobby, but rather than feeling overly casual, it was more like arriving at a friends home and being welcomed. Fresh water had been put out, even though it was late (after 9). They knew our name without us having to say it.

Our room was upgraded from a queen to a king free of charge! The room was extremely clean and at a comfortable temperature when we walked in, with the air-conditioning running.

The pillows were very comfortable, memory foam pillows that I wish I had at home! The bed was comfortable, the towels were not coarse and were of adequate size. They had mats to put down in the shower so we didn't slip.

The only reason this was a 4 instead of a 5, is because the breakfast, while delicious, was not suited to our grab and go needs. They had apples, but everything else required us to sit. That said the sausage gravy and biscuits were (in this northerners opinion) tasty, as were the cinnamon rolls (pre-packaged).

We were extremely comfortable here and would stay here again, if we came...

Fay (General Manager) was very helpful and corrected our incorrect online reservation for Super 8 Wyndham in Cuba MO. The front staff was also helpful plus courteous to travelers staying at Super 8. Usually if management is good...staff will be the same!

The property provided nice towels, comfortable beds and pillows. The room and bathroom were smaller than other 2/3 star hotels but sufficient for a night stay. Microwave was very basic and fridge worked. I did report to front desk the next morning that the tub was not draining well. It looked like they had a new "Bath Fitter" replacement tub/shower installed so hopefully they will get it draining properly before the next traveler.

Convenient to the highway but don't think will stay at this property again. Panhandling nearby and it was just a bit sketchy in the evening with the back of the property poorly lit with a wide open parking lot next to a beer/liquor store. Didn't trust being out alone past daylight to take care needs of a...