Hilton Garden Inn North Dallas Central Expy — Hotel in Dallas

Disabled veteran here, I will be filing a lawsuit as well but the public should know and proceed at your own risk, especially if you black!!!!!!!!! Don't be the person that is killed over someone else prejudice and willful ignorance, no excuse to treat anyone like that ever!!! Everyone should be treated like a human. Buts this is America, people are more outraged over animals than the mistreatment of people. Sickening and disgust me. Thanks so much for compiling on,

Honestly, I can't recall ever being profiled and I definitely haven't experienced anything like this and I'm a world traveler. I encountered rude but everyone has a bad day.

A 6'3 hilton Caucasian employee kicked me out while I was just loading my car in preparation for getting on the road.

I have Carpel tunnel in both arms, wearing my braces as normal. While the ignorant disrespectful employee never offered to help me with my bags but he did have an obsession with me. While attempting to buy snacks and get rest on the road I was yelled at, he threatened to call the police/security because he kept trying to interact with me. I finally tried to ask one simple question as the checkout didn't have an option to charge to the room that I had only checked in the same day around 10am ish I was not able to even retrieve all my things, I have no driver license, my meds, work MFA, BP monitor etc The absolute worse, I have never seen anything like his behavior before. I'm holding up my braces like I'm barely 5ft I can't be a threat to anyone but yet 3am I'm being kicked out. Way to support the troops I guess my color doesn't qualify me to deserve respect. Nor did my sacrifice. He needs to be fired and jailed, way to go hilton picking the worse of the worse people for service. I was so exhausted but tried to get as far away, as safely as possible didn't know what to expect if he called the police.. As always let the video speak for itself their is absolutely no exaggeration or ability for the video to show anything I left in tears. Glad I didn't have any issues driving across multiple states...

My stay here, from March 18th-March 22nd, was perhaps the absolute worst hotel experience I’ve ever had. It started just after checking in on 3/18/2024 around 8pm. I get my room key and head up to my room (room 517) and the key doesn’t work. I go down and tell the front desk agent that it didn’t work, so she scans it again and I go back up to retry. Again, the key doesn’t work. So, as an attempt to see if I was at the correct room, I try the key at the next room over (room 519), and it works! I am relived that I finally get to lay down after a long day of traveling. BUT - after I walk into the room, IT WAS OCCUPIED BY GUESTS WHO WERE SLEEPING. I go back to the desk and tell the agent what happened, and she gets very upset with me. She asks me why I went into the wrong room, and told me that I shouldn’t have gone into the wrong room. She tells me this repeatedly. She goes up to room 517 with me to test the key again, the whole time scolding me for going into the wrong room. ( the key should HAVE NEVER LET ME INTO THE WRONG ROOM!! )The key again does not work, and she tells me that the door battery is dead. She tells me to wait here while she goes downstairs to get a tool kit to fix it. So here I am, standing in the hallway with all of my bags, my dinner getting cold, waiting for her to come back. I wait 15 minutes, standing in the hallway with all of my stuff, and she finally comes back up with a new room key to a different room (room 312) and I finally get to lay down. I am still just in shock from being reprimanded like I’m a five year old by the hotel staff, for something that was completely their fault. The rest of my stay doesn’t get much better; the key-card reader on the elevator in the garage never worked, so I had to walk around the building every night to get inside. There was a barking dog in the room next to mine barking all night every night. There were people stomping around in the room above me all night every night. HORRIBLE,...

Location is great for where we were working and visiting in the Dallas area. Large room, great A/C Nd nice shower However…. I was told that rooms are cleaned on the 2nd and 4th day of a guest’s visit. On my 2nd day, room was not cleaned, and I mentioned it to Caroline at the front desk and was assured that it would be cleaned every day for the rest of my 7-night stay. She provided us with towels and coffee. It was not cleaned the next day. Maids were right outside our door when we left for work on the morning of the 3rd day, so we felt sure the room would be cleaned, but it wasn’t. We DID NOT have the “Do not disturb” hanger on the door. I would otherwise have given the hotel 5 stars, but having to call down for towels, garbage bags, coffee, creamer etc. just prevents me from doing that. PS - When the room was finally “cleaned”, I realized only the towels had been changed, and only two bath towels. (When I had first arrived, there were four bath, hand, and washcloths). There was hair in the sink, tiny papers on the floor, and the coffee area was a mess. See photo. On our 6th night, there were children in the room above running back and forth across the floor. After an hour and because it was getting very late, we called the front desk who sent up security personnel. It stopped for about 5 minutes, but started up again and continued until we called security again. All together, security went three times to the door, and we went twice. An adult answered around midnight, and said “Have a nice night” when we told him that we needed sleep. The running continued until we finally fell asleep around 1:30 AM listening to it. In one of our conversations with the front desk that night, when we insisted that something be done, we were told that would be evicted. Needless to say, we did not stay for our 7th night. Because of the security’s inability to deal with the problem of the running children for 3 late-night hours, I am reducing my 3-star...