Mattress Firm Serramonte — Hotel in Daly City

Our mattress was beginning to become quite uncomfortable, so after a lot of procrastination, my girlfriend and I decided to spend our weekend going mattress shopping. We stopped at a couple other places before coming to this Sleep Train. During our visit, we were greeted by Shannon, the store manager, who checked in on us to see how we were doing. At the time, I was really skeptical of her approaching us, thinking that she was going for the upsell. I couldn't have been more wrong. We shared our price range with her, and she encouraged us to really take our time and fully try out the mattresses in that range to see what fit our needs. There wasn't one time where she pushed us into getting an expensive model, or made us feel like she was just trying to close a deal. The entire time, she made us feel like she had our best interests in mind, and even went out of her way to explain what we should try to make sure we were choosing the right bed. After we picked one out, I was a bit concerned about the price, and I think she could tell. Then came the kicker: She ENCOURAGED us to go check out other mattress stores and see if we could find it cheaper there. If so, all we had to do was show her where we found it cheaper and she would price match it and knock another 5 percent off. So, we did -- we went to a competitor's store and actually ended up finding the mattress and boxspring cheaper there. I received a quote for the price, and went home that day wondering if it would be worth it to go back to Sleep Train for the match. The next day I ended up heading back to Sleep Train, talked with Shannon again, and showed her the quote we received from her competitor. Not only did she match the price, she pointed out to us where the competitor had given us a "sale" price by including the incorrect boxspring #the boxspring was for another brand other than the one we were purchasing.# Turns out that if we were to purchase that boxspring and mattress together, we would have voided the warranty on our bed! She then price matched the boxspring AND the bed, full well knowing that the boxspring we needed was about twice the price as the one we were quoted. We ended up walking out with a new mattress and boxspring that was a couple hundred less than their retail price, which was absolutely amazing. I 100% recommend going to this Sleep Train. Not only is the staff knowledgeable, but they truly care about your experience and want you to walk out with the right mattress at your budget. Despite spending close to an hour and a half with us over the two days, she was patient, showed us everything we needed to know, friendly, and made sure we were taken care of. If I ever need to purchase a mattress again, I will...

Looking for a bed? This is the place to go. Excellent service especially from George & John! Not only did I enjoy searching for the right extra firm mattress, I was given great care & attention. He showed me a great bed, but I asked for the next best level up & George double checked if I was sure. I was & he showed me the best …he is NOT A PUSHY salesman trying to start at the best with the highest cost which I appreciated. He catered to what I wanted. Because it was during the Black Friday sale, I end up purchasing one of the best comfortable, xtra firm mattresses. 2 in fact for our Split King set (2 XL Twins). Received a fantastic deal how can I refuse the purchase. I went for what I needed and I got it. My girlfriend & I had a great time, felt like family with George. We were relaxed, as if we’ve know each other for a while because that was his first impression to us. Very caring, friendly, down to earth & lots of laughs. Ask for George or John to help you. Thank you George for all your help, John too! 🎄 here’s a picture of George & the bed I bought! 🥰. Happy Holidays & Happy...

If I could give zero stars, I would. I ordered a mattress from Jeff to be delivered a week later. I scheduled the delivery date for the day I was moving, and threw away my old mattress instead of hauling it around. They called me the day before it was supposed to be delivered and said that they don’t actually have that bed in stock and wouldn’t until November. What? Why did you sell it to me? So then he said he’d send a similar mattress that was in stock the next day. I confirmed the deliver time, tracked my order all night, got a call at 9:45pm saying they didn’t have my mattress in the truck. What? I called the location the next day, no one took my calls all morning. Finally I called the San Mateo location and they said neither of those mattresses were in stock at the time I ordered and spoke with Jeff, and he wasn’t sure why they sold it to me or said I would get the second one. If you go to mattress firm, go to the San Mateo hillsdale location. DO NOT WORK WITH...