Fairfield by Marriott Inn & Suites Daytona Beach Speedway/Airport — Hotel in Daytona Beach

Since this review will contain sensitive, medical information regarding myself, I decided to write it using a pseudonym. Among other disabilities, I am on the Autism Spectrum, which I feel played a role in the resolution, or lack thereof, of my issue. Upon arrival, I notified the associate who helped me that I was in town for business, that I tend to work a midnight-8:30 sort of shift, and that a quiet room was my main concern. A also said that I wanted to adjust the length of my stay by adding three more nights, something I’ve done at hundreds of Marriott properties to date with no trouble whatsoever (I’m about to begin my 3rd year as a Gold Member with Marriott-Bonvoy). My father was assisting me by paying for the 4 nights and any associated taxes/fees, something for which they received his INFO immediately and that I confirmed at the end of Day 1 and via receipt at Checkout. The front desk associate said that she would put me in a nice, quiet room, facing the rear, down at the end of the hallway (knowing that I’d be working at night and sleeping during the day). When I exited the elevator, I was a bit more than surprised to see that my room was located directly across from the elevator, on the front-side of the building, and right outside were 2-3 flag poles that made this horrible knocking sound nonstop. But I didn’t want to complain because they were so helpful in taking payment remotely from my father. That was until I saw was credit card statement with the charge for the first night still there, weeks later. It was very clearly stated that my credit card was for incidentals only, and my father would be paying for my four nights. I have tried to contact the hotel at least four times that I can precisely remember, and probably more, trying to get in touch with a manager, every associate with whom I speak tells me that they see the issue, but that they simply don’t have the ability to make that change. I waited nearly a month for a callback that never came and finally had to take it up with my credit card company; hotel management responded to them almost immediately , stating that it was a valid charge. I never signed for, or agreed in any way, to a charge of that size or type to be placed on that card; I often book rooms with a card other than the one I end up using to pay (with Marriott). I can’t figure out exactly why they have a payment card and permission from my father to bill the four nights stay, but when I discovered their mistake, they refuse to fix it. To this day, it remains an on solved problem, and such an easy one to fix, on top of that, had I known that they were going to treat me so foolishly and take advantage of me, I would’ve probably asked for either a room facing the back or not right next to the elevator, just as the associate indicated. Professional courtesy means nothing and nowadays , and I really wish that people that do these things could experience what it’s like to be autistic or even one day. I don’t believe that people would be so unkind and hurtful, and downright mean to one another if we all just except that everyone has problems, so I’m worse than others, and who are we to make their problems worse with our “customer service?” Until this gets rectified, if ever, there is one particular property that I will continue to patronize. However, if I’m left, looking Foolish, then I am done with Marriott. I know I’m just one person, but in 2.5 years I’ve racked up just shy of 135 nights. Why do I have to get online and take my time to write a review like this, effectively reliving this horrible experience, just as another attempt to try to get something corrected? Don’t want anything free. I don’t want anything discounted. I just want the proper cards charged for the proper amounts, and a manager won’t even return my calls, they will just tell my credit card company that I am lying. This is shameful and it’s Part of the reason why mental health and acceptance of the mentally ill is so far away in this country that I won’t live to see an effective change...

We booked here in July 2024. We arrived at the hotel around mid night due to our long drive and informed the front desk about the late arrival to avoid any problems or hiccups during the check in process. We booked a king suite room! However, upon checking in, the first room that was given to us, we found that toilet flush was not working! Upon informing the front desk lady, she showed us another room but, as it had a disability access bathroom and which we did not book, we requested her to give us an alternative. She showed us another one but there also we found lots of hairs and dirts in the bathroom as well as on the bed linen! We informed her about it and she was kind enough to do her best to address those issues which we really appreciate! As it was almost 2 am in the night, we packed all our stuffs and moved to this new room. That lady also told us that she will make a note of all the troubles we had to go through and will arrange for a good compensation by informing the manager! Next day morning we had a talk with another front desk person and we had a discussion on the compensation part. We asked for waiving off 2 nights’ fees given the pain we had to take upon checking in which he agreed to and assured us of informing the hotel manager to get it arranged. Next day we got the call from the manager named Matt and he confirmed that he would waive the first night’s (Friday - 7/26) and 4th night’s (Monday - 7/29) fees and would also award us with some reward points. However we did not opt for the reward points and rather requested only for waiving off two nights’ fees which he agreed to! However, when we got the checkout bill, noticed that only 1 night’s charge (7/29) was waived off. We called front desk to check on this dispute, the lady who picked up the call (Danielle) also said she could see in the note that it was mentioned about waiving off two nights’ charges and some mistakes happened during the calculation! Hence she mentioned that she will ask the manager to look into it and get it fixed. But when the manager (Matt) called us back again, he blatantly denied of having any such conversation on waiving off of 2 nights’ charges, and kept on saying it was only for 1 night that he committed on! When we challenged that by stating that how come the front desk lady was able to see the notes on waiving off 2 nights’s fees, he kept on avoiding that question! Anyways, as it’s evident that hotel manager always has the last say and can change/manipulate whatever they want, we had no other option but to agree for that only as we at least can’t stoop that low over 1 night’s dispute. We were already frustrated with our experience at this hotel since check in. But he was such a talented, skilled and knowledgeable manager of the great Marriott group with 20+ years of experience (per his own version) that he could not even do a simple math correctly to provide us with the correct final bill! I had to explain the calculation and math to him on how to charge the correct amount! It’s a horrible experience and we were simply cheated! Worst ever experience! These brands/chains make so many big catchy claims about guest satisfaction, experience, etc. etc. but, at the end of the day, all they do is to rob money from the guests and provide absolute ZERO customer satisfaction! Hygiene, cleanliness of the hotels have already become a joke for all these brands post covid! They can’t provide service, but they surely can charge and take the money without any delay and with such a promptness! Pathetic, horrible,...

We booked here in July 2024. We arrived at the hotel around mid night due to our long drive and informed the front desk about the late arrival to avoid any problems or hiccups during the check in process. We booked a king suite room! However, upon checking in, the first room that was given to us, we found that toilet flush was not working! Upon informing the front desk lady, she showed us another room but, as it had a disability access bathroom and which we did not book, we requested her to give us an alternative. She showed us another one but there also we found lots of hairs and dirts in the bathroom as well as on the bed linen! We informed her about it and she was kind enough to do her best to address those issues which we really appreciate! As it was almost 2 am in the night, we packed all our stuffs and moved to this new room. That lady also told us that she will make a note of all the troubles we had to go through and will arrange for a good compensation by informing the manager! Next day morning we had a talk with another front desk person and we had a discussion on the compensation part. We asked for waiving off 2 nights’ fees given the pain we had to take upon checking in which he agreed to and assured us of informing the hotel manager to get it arranged. Next day we got the call from the manager named Matt and he confirmed that he would waive the first night’s (Friday - 7/26) and 4th night’s (Monday - 7/29) fees and would also award us with some reward points. However we did not opt for the reward points and rather requested only for waiving off two nights’ fees which he agreed to! However, when we got the checkout bill, noticed that only 1 night’s charge (7/29) was waived off. We called front desk to check on this dispute, the lady who picked up the call (Danielle) also said she could see in the note that it was mentioned about waiving off two nights’ charges and some mistakes happened during the calculation! Hence she mentioned that she will ask the manager to look into it and get it fixed. But when the manager (Matt) called us back again, he blatantly denied of having any such conversation on waiving off of 2 nights’ charges, and kept on saying it was only for 1 night that he committed on! When we challenged that by stating that how come the front desk lady was able to see the notes on waiving off 2 nights’s fees, he kept on avoiding that question! Anyways, as it’s evident that hotel manager always has the last say and can change/manipulate whatever they want, we had no other option but to agree for that only as we at least can’t stoop that low over 1 night’s dispute. We were already frustrated with our experience at this hotel since check in. But he was such a talented, skilled and knowledgeable manager of the great Marriott group with 20+ years of experience (per his own version) that he could not even do a simple math correctly to provide us with the correct final bill! I had to explain the calculation and math to him on how to charge the correct amount! It’s a horrible experience and we were simply cheated! Worst ever experience! These brands/chains make so many big catchy claims about guest satisfaction, experience, etc. etc. but, at the end of the day, all they do is to rob money from the guests and provide absolute ZERO customer satisfaction! Hygiene, cleanliness of the hotels have already become a joke for all these brands post covid! They can’t provide service, but they surely can charge and take the money without any delay and with such a promptness! Pathetic, horrible,...