UPDATE AFTER DELIVERY: Actually, THE BEST and easiest part of purchasing this product was the delivery process. An automated voice calls the night before and gives you a 2 hour window of time. Then - on the day - A confirmation call comes when the delivery people are near.
Rolando and Carlo were amazing. Perfect. And exactly on time.
Incredibly respectful of the property. They introduced themselves following all Covid guidelines. They scoped out where I wanted my products. (They even put on special shoe coverings before coming into my house.) They unpacked everything - put it in place.. and removed all the boxing & packaging materials.
They were quick/ efficient/ clean and friendly. Their professionalism would make me buy future products from Mattress Firm. My father owned and operated a small Moving company for 30 years - so my review of them, I hope, will hold a little more weight.
By the way - we didn't notice any of the expected "factory smell" at all... and the mattress we chose is as promised. Exceeding my expectations.
see below for my intial SHOWROOM experience. I was having trouble in my bedroom ( no, not that) my bed was too low for me and too high for my dog. I went to Mattress Firm in Doylestown. MONICA was friendly, knowledgeable, and most of all, PATIENT. She listened to all my issues, and offered several perfect solutions. I’m very happy with our interaction and my purchase. My first Tempur-Pedic! And it works in tandem with an adjustable frame that lifts! Helping you to get out of bed. Or simply to sit up and read your kindle. Overall great experience. I look forward...
Read moreThe salesman, Gary,, quickly gave myself and my wife a warm greeting. He explained who he was and a little about himself and how he was going to help us pick out the best suited mattress for our budget and body needs. He asked us a little about each others sleep habits and what we would like to gain out of a new mattress. We then laid down on a row of 3 mattresses. This was to gain a little about how we felt about what we thought we liked. We then walked around the store and chose about 5 that we liked. Gary then explained the difference between the group. Going back and fourth, I found 2 that I really thought were great for me. Bad thing was that my wife felt differently about 2 of them. We then went again and again on the balance between the ones we both liked. To kick it up a notch, we then checked out an adjustable base. I never thought it would make a difference. But it took a great mattress and made it even better. There are however a bunch to choose from and the prices are outrageous for the really good units.. The end result is an order for a new mattress and adjustable base that is more for our needs and wants, than what I thought was possible. Gary was really nice, he gave us an amazing deal that fit our budget. I wouldn't hesitate one bit to go back to the same store and work with Gary again. One side note which is not a big deal and isn't the stores fault is that we will have to wait over 2 months to get our new setup. Its just that nobody really stocks the Cal-King mattress and base we chose. So it has to be made. Can't wait to get the new stuff and finally enjoy...
Read moreWe had an amazing experience at Mattress Firm in Doylestown. This was our second round of purchases from this particular store and the 1st experience was amazing too with their attentive and knowledgeable sales staff. My son and I walked into the store this time and we were immediately greeted by Chris who was ready to help with whatever we needed. Chris was extremely knowledgeable about mattresses in general, about human physiology, what happens to our shoulders and lower back areas when we sleep. He made GREAT recommendations based on what we said our sleeping issues were and encouraged both of us to try every mattress possible to make sure we were fully comfortable with our selections. Chris did this despite the late hour and he never made us feel rushed or that we were asking too many questions. Chris was simply THE BEST. I get the feeling that all Mattress Firm staff at the Doylestown store is this great (our previous salesperson was also amazing) but if you go into the store and see Chris try and grab him! We are so excited to receive everything which will be delivered in a day so the immediate delivery times are a huge bonus as well. You’ll get excellent service, great expertise and...
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