GIANT — Local services in Doylestown Township

You ever go into a business that's open to the public and rely upon customers to drive their revenue - only to be confronted by an "I don't care" attitude - by not just 1 employee, but several? I'm looking for an item that was moved from where it used to be kept, asked 3 people in the immediate area about it, got an "I don't know". I don't fault them for that, no one knows where everything is, but when you have that kind of situation where you don't have an answer for a customer, what do you do? Find someone who CAN help them. Nope. After the "I don't know", they turned around and walked away, one person didn't even break stride, I asked her while she was walking my question, she said over her shoulder "I don't know" and didn't miss a step, continuing on to wherever she was going (customers are SUCH an inconvenience, huh?) The store manager was walking about and I told him about my plight. Lots of apologies and that's not the way it should be, etc., and I'll talk to them about taking better care of customers. Now I get to the checkout lane. Clerk is processing my order, I start bagging my own stuff (mind you the clerk at the cash register next to us starts in with a conversation with my clerk - would have been just too much of a heavy lift to expect that clerk to help out a little (I had almost $200 in groceries, so there was a lot). My clerk finishes ringing up my stuff, I'm about 1/2 way through bagging, he just continues his conversation with the next door clerk, my assumption was GIANT started a new policy of the customer does their own bagging and GIANT staff cannot assist in any way. Now I'm about 80% done bagging when FINALLY the clerk asks if I'd like some help. Really? What do you think? So now everything is bagged, I go to pay, as my payment is processing ANOTHER employee comes up to my clerk and starts into a conversation, while my receipt spits out at the clerk's register. I finally had to rudely shout "can I have my receipt please" (my time, not to mention the frozen goods in the bags, mean nothing to the GIANT team). When I got home I called the manager and reported my second interaction with his team - more apologies and assurances they're trained to do this and that, but obviously this training didn't take with the 6 individuals I interacted with today. I've been a loyal customer for 4 years, it may be time to drive the extra mile and take my business...

I've been coming to this store since it first opened. I am very upset right now with this store, they have given in to the insanity of getting rid of plastic bags. Now, when you buy groceries you have to put them in Paper bags you can buy for $.15 apiece. You have no idea how much this pisses me off. Bags used to be free, not anymore. Either they have new management which has gone completely off the rails, or they have been convinced they're going to save the world by getting rid of plastic bags. Or, neither is true and they have just decided to figure out another way to nickel and dime people to death. Paying for a paper bag doesn't break my bank, but the idea that you're forcing me to do it now? You are maneuvering me as a consumer into a direction you find more acceptable, and to me that's unacceptable. Charging people for bags hurts the poor. It hurts the person who truly can't afford anything. Why? Because you want the extra income? Cause you think you're saving the world? Do you know how many millions of poor people around the world or hurt and suffering because Some idiot thinks they're going to make changes to save the world?

I've just about had it with this store. Paying more for groceries now at any other point in history, and what do we get for this? You have a minimal staff working, we have to scan our own items and bag them, we pay through machines. We do everything, what the hell are we paying more money for?

Get rid of this manager and get somebody in there with half a brain. Get somebody in there who knows how to manage because you guys ain't cutting...

I ordered a sandwich tray which contained among other things, egg salad sandwiches. Three of my guests mentioned that it did not have the consistency nor the taste of egg salad. We checked their sandwiches and the remaining sandwiches and it was clearly potato salad. I called Giant (Warrington) the next day and spoke to someone who identified himself as Ryan. He put me on hold to speak with his manager and then told me to come in for a refund (and bring proof of purchase). When my husband got there, they stated there is no Ryan and nobody at the customer service desk recalled speaking to me even though it was only about an hour prior. They "inspected" the sandwich my husband brought and said they saw egg. Quite possibly there was some egg in their potato salad but the filling was most definitely potato salad. They were argumentative and rude and when my husband requested to speak with the store manager (not an assistant manager or a deli employee) they decided to refund him. We have shopped weekly at this Giant for many years and find this incident very disappointing. They clearly erred and even with evidence of that error they still treated the customer with...