Dubuque Mattress Factory — Hotel in Dubuque

A couple years ago my fiancé and I were in the market for a new mattress. After doing extensive research we found there are many places to choose from in our area. After growing up in Dubuque, we decided to stay local and go with Dubuque Mattress factory. And boy are we glad we did!!! From the moment we walked through the doors we were treated as if we were family. The salesman was very patient with us the entire time we were there. Because it was an important purchase of course we had to lay down on every mattress in the store. He helped us find the perfect mattress and frame that we needed, wanted, and could afford. Because my fiancé has back issues we decided to go with an adjustable bed. Her back issues instantly diminished after the first night! The service has been excellent! They set up a specific date and time they would deliver the mattress to our home. On that date they showed up exactly when they said they would. They moved the mattress and frame into our bedroom. And boy did they do it fast! Since then, after a year or so the power went out in one of the storms we had. The motors were not working after that. Knowing better than to try to fix electronics on my own I decided to give them a call. They walked me through a couple options over the phone and concluded it must be something with the motor. The manager, Jeremy, got on the phone and said he would personally come out to our home and take a look at it. Literally within minutes he was at my front door. It couldn't have been 15 minutes since we were off the phone!!! I took him to our bedroom and he fixed it in just a few minutes. (It was an electrical issue that was no fault of Dubuque Mattress Factory.) After owning the bed for about two years now my fiancé and I moved into our new house. Using the moving truck we unloaded everything into the garage. Because our home is a split level its difficult to carry things up the stairs so I called Dubuque Mattress Factory to get some tips on how to take it apart. Once again the manager, Jeremy, got on the phone and said "What's your new address?" He said he would personally stop over after work to show me how to take it apart. Here is the kicker...Not only did he stop over... but he helped me carry the frame into our new bedroom. Now the bedroom is set up just the way we want it. There was absolutely no charge with any of this above and beyond service. I just wanted to say THANK YOU to everyone at Dubuque Mattress Factory for giving me and my fiancé such spectacular service. The mattress we purchased has changed our lives for the better! In closing, I HIGHLY recommend the Dubuque Mattress Factory to anyone! And a special thanks to the...

March 2018....

Went in to buy two matresses one king. Matress only an one queen set. John was great when buying it. Called him today that they made my matress wrong. They put a different top material on it. We watched him write up the order an had it right. John was kinda on the defense when I called said do you want to keep it how it is.... Several times I told him we wanted it the way it was ordered. So I told him to plan on picking it up Monday an fix it an bring it back. Then he calls an hour later to tell me not to use the New pillow my husband got. They delivered the wrong one so he has to wait till next Monday. So I suggested they throw me in a new pillow so we have a matched pair for THEIR TWO MISTAKES.....BOY DID I GET A ATTUTUDE FROM JOHN CAN'T DO THAT..... Then he tells me don't even tell your husbsnd that I asked if you want to keep it with our mistake. We will fix it Monday boy I was thinking I sure hope so for buying a new matress.... Shocked I was even asked to keep it an he was trying so hard to sell me on it that the way they made it would be ok in time...

Beverly P

April 2019

Went an bought 2 more pillows. Husband loves his pillow got a year ago with our new matress. Son wanted walmart pillows again junk after a year so bought him 2 new pillows from Dubuque Matress Factory. Had for about 3 weeks he also likes...

I can't say enough good things about Dubuque Mattress Factory. I made a big mistake with the last mattress I bought, so I was apprehensive and worried about what I was going to buy next, and if I'd make the right choice this time around. The moment I walked through the door, Kevin greeted me, and asked me some questions about how I sleep, and then proceeded to help me find exactly what I needed. He was so friendly, and knowledgeable! He put me at ease, right away, and I couldn't believe how much he knew about just what mattress would be the right one for me. He was such a help to me, and there was no pressure from him whatsoever. Thanks to Dubuque Mattress Factory, I now have the PERFECT mattress! What a relief it was to know I went to the right place this time! My new mattress is so comfortable, it takes me no time at all to fall fast asleep. I can assure you, that you can't go wrong buying a mattress from them. Check them out and I'm sure you'll agree, you went to the right place to buy the best mattress with the best warranty you'll ever receive! I'm so happy to be literally sleeping on such a nice soft, but firm cloud! My cat highly approves of it too! :) We're both having...