Starbucks — Restaurant in Dubuque

My mother visited this location’s drive-thru today while traveling and ordered a Venti Caramel Ribbon Crunch Frappuccino. However, the male employee handed her a Grande size instead. When she informed him of the mistake, he took the drink back, poured it into a Venti cup, added extra whipped cream, and returned it to her—rather than remaking the drink properly. (Photo included.)

After realizing what had happened, we called the store and spoke with the shift supervisor, Delany, who acknowledged the issue and said she would address it with the employee. However, she refused to resolve the matter with us directly. When I requested a refund on my mother’s behalf, she said my mother would need to return to the store—something that wasn’t possible, as she was already miles away. When I asked for the corporate contact number, Delany declined to provide it and told me to “look it up.”

The behavior and attitude of both the employee and the shift supervisor were unprofessional and unacceptable. This experience was frustrating and disappointing—especially as long-time customers of over 30 years who have never encountered an issue like this before at any...

I just moved to the city, and this is the closest Starbucks to my house. I have gone every day since August 1. This location has only gotten my drink correct twice out of 16 times!!!…. That is ridiculous. Every time, they forget the vanilla sweet cream in a vanilla sweet cream cold brew. How? And how is it so consistently forgotten? Y’all need to pay more for real.

Update: my drinks are still being made incorrectly, even after this post. The The fact that Starbucks commented back and told me to just ask for the drink to be made correctly is absurd. I should not be having to ask for my drink to be remade and waste my time in the morning and make me late for work because they can’t get my drink correct. I literally order a vanilla sweet cream, cold brew with cold foam and they always handed it to me with just a cold foam. Do you realize that that’s an extra charge for that vanilla sweet cream? So, Starbucks, is what you’re saying that after I have already paid for the additional cream to be added to my drink, that I have to ask for it to actually be put in my drink? That’s crazy That’s crazy and BAD...

Always love this place. Food and drinks R amazing. A bit pricey. But I don't go there every day or week. Only when I feel like I deserve to or am celebrating something. Service is ALWAYS hit and miss. I've had to call the corporate # more than a few times about ongoing problems. The short, female manager with long brown hair is EXTREMELY rude, short, discourteous, unapproachable, unappealing and disagreeable. And those R her good points. The rest of the staff R pleasant and great 2 work with. Absolutely LOVE their Pup Cups 4 my 2 dogs!!! Just went here today, 2/21, and had a few problems with their chocolate strawberry frappes. Bought 3, something wrong with all of them. Their people R so busy and swamped, that they ABSOLUTELY do NOT listen to U or your order. Also ordered a coffee with cream. Ended up waiting FOREVER for that coffee. Asked 3 different people for it, got the same lackadaisical answer from all of them. They all passed the buck. Until I lost my temper. Then I got...