Kids Empire East Brunwick — Attraction in East Brunswick Township

Today, we had an extremely unpleasant experience at this facility.

I came with my two children (our third visit), and my friend came with her two children and her mother (they’ve been here around ten times). The kids were happily playing together when a woman with short hair and a heavy build approached us and said the toddler zone was only for children wearing diapers.

At that time, the only children in that zone were ours: my daughter, who was wearing a diaper, and kids aged 3, 4, and 5. We were told that only diapered children are allowed in the toddler area. We tried to explain that these are all our children — siblings and friends — and we couldn’t just separate them or kick some of them out while leaving a younger one behind. They were playing together peacefully.

We also explained that we’d been coming here for a long time and no one had ever told us about this rule. The staff member replied, “Well, we’re having an inspection today, so we have to follow the rules.”

No one listened to us. We said we weren’t going to remove our children. She responded that she would go get the manager.

Then the manager, Kian, arrived. And the whole conversation started again. We repeated everything: that they’re all our kids, that no one had ever said anything before, and that we simply wanted them to be together. The manager then said, “Then I’ll make them leave.” I did not agree to that. My friend responded, “Go ahead and try.” So the manager began telling the children to leave — and of course, they got scared and started walking away.

I don’t want my child to be afraid of some random adult. I calmly told my son that he doesn’t have to listen to strangers he doesn’t know. At that point, the manager responded quite rudely and said something like, “Well, if that’s how you want to do this, I’ll handle it another way.”

What we didn’t expect was that 5 to 10 minutes later, the police showed up. We tried to explain everything to them too, but they simply told us, “Sorry, it’s not our concern. They called us, so you have to leave.” The police didn’t ask questions, didn’t try to understand what happened — they just forced us out. Two women with small children.

This is especially frustrating because the facility has a policy that even babies — as young as 1 year old — require paid admission. We paid for all the children, even the little ones, because of course we can’t be in two places at once, and our kids need to stay together. But after all that, despite paying full price, we were thrown out — not by management, but by the police.

We were told we’re not banned and can “come back tomorrow,” but obviously, we will never return. I’m writing this review to warn other parents about what they might face here.

Yes, there’s a sign saying the toddler area is for “infants and toddlers in diapers” — but seriously? If my child was potty trained at 18 months, does that mean he’s no longer a toddler and not allowed to play? That’s nonsense.

As mentioned, the manager’s name was Kian, and another staff member involved was Jess. We didn’t catch the names of the rest.

To make matters worse, the same staff member — whose gender I honestly couldn’t identify — later approached my friend’s elderly mother and told her she wasn’t allowed to wear shoes. But she wasn’t even wearing shoes — just warm, thick knitted socks, like house slippers, because the floors were ice cold, and thin socks weren’t enough. She was just trying to stay warm and healthy, and even that was a problem for them.

Meanwhile, your staff are walking around in Crocs — not matching company shoes, but their own personal pairs with decorations and colors. So staff are allowed to wear whatever they want, but customers are told they can only wear thin socks and nothing else?

This whole experience was just surreal. I was honestly in shock. I...

If I could have, I could have gave them a zero star. My daughter, she’s autistic and her Service provider bring all the kids to the kids empire in this location to celebrate their achievements. I took my daughter and she was playing inside and I went inside with her and I didn’t notice that I was not wearing a socks. I was there for almost an hour after that A lady ( the supervisor) came and she told me you have to put some socks. You can’t be walking without the socks. She was looking at me badly rudely and she was talking with me rudely as well and most importantly, the way she was looking it was so disgusting. And I said OK sure no problem. After 2-3 minutes later, there was a white guy came and he was very rude And told me he put on the socks I don’t want to be yelled by my manager usually we charge them for the socks, but I’m gonna give you for free just put them on. You can’t be walking on the floor without a socks . It was so disgusting the way they are talking with the bearing. They should not be working there, especially the white guy and the black female supervisor. You are a manager or a supervisor for the kids activity location you always have to have a nice calm demeanor. They don’t check up on the kids. The lady should not be working there at all. And the guy he needs to know how to do his job. Why didn’t they told me while I was going inside? There was no other kid outside kids. It was only booked for the event. So there was no rush that they didn’t see while I was going inside. I will make sure that I’ll spread the word about this manager and her loyal employee. Absolutely nonsense the way she was looking at me while I was coming out from the play area. I didn’t use the socks because I was just getting out so I didn’t open the new socks. I just gave it back to them . She need to learn that she’s just a manager. She doesn’t own her kids empire and even if she owns it, she needs to be respectful towards the parents. I will never bring my kid to that kids empire the Woodbridge location This one. And I will make sure that none of my friends or her therapist will ever conduct any event in this location. She can keep her attitude to herself . Such a...

The East Brunswick location of kids empire was fantastic. We brought our kids on Mother’s Day to play there and met the manager Kian who was such a lovely person. She was very friendly to us and told us all about the facility. We asked about birthday parties because our twins were going to celebrate soon. We decided to have their party at kid’s empire and it was the best decision we made. Our kids as well as most of their friends are on the spectrum. They had the best time and so did all of their friends. Several times their friends would thank us for inviting them and a few didn’t want to leave. The manager during our party was Chris and the girl who hosted our party was Jess. They were so fantastic and made sure the party was a success. They kept checking in with us, helping with decorations, serving cake, and everything else they could do to help. It was one of the easiest parties and also most fun.

We will definitely be going back. And some of the parents of our kids friends will be going and possibly having parties there as well. Everyone was very impressed.

The facility was very clean and felt very safe for the kids. Everything was easily accessible and the staff is just incredible. We’ve gone to similar places in the past and the staff always seemed like they didn’t want to be there but at kids empire you could tell all the staff members...