Today, we had an extremely unpleasant experience at this facility.
I came with my two children (our third visit), and my friend came with her two children and her mother (theyāve been here around ten times). The kids were happily playing together when a woman with short hair and a heavy build approached us and said the toddler zone was only for children wearing diapers.
At that time, the only children in that zone were ours: my daughter, who was wearing a diaper, and kids aged 3, 4, and 5. We were told that only diapered children are allowed in the toddler area. We tried to explain that these are all our children ā siblings and friends ā and we couldnāt just separate them or kick some of them out while leaving a younger one behind. They were playing together peacefully.
We also explained that weād been coming here for a long time and no one had ever told us about this rule. The staff member replied, āWell, weāre having an inspection today, so we have to follow the rules.ā
No one listened to us. We said we werenāt going to remove our children. She responded that she would go get the manager.
Then the manager, Kian, arrived. And the whole conversation started again. We repeated everything: that theyāre all our kids, that no one had ever said anything before, and that we simply wanted them to be together. The manager then said, āThen Iāll make them leave.ā I did not agree to that. My friend responded, āGo ahead and try.ā So the manager began telling the children to leave ā and of course, they got scared and started walking away.
I donāt want my child to be afraid of some random adult. I calmly told my son that he doesnāt have to listen to strangers he doesnāt know. At that point, the manager responded quite rudely and said something like, āWell, if thatās how you want to do this, Iāll handle it another way.ā
What we didnāt expect was that 5 to 10 minutes later, the police showed up. We tried to explain everything to them too, but they simply told us, āSorry, itās not our concern. They called us, so you have to leave.ā The police didnāt ask questions, didnāt try to understand what happened ā they just forced us out. Two women with small children.
This is especially frustrating because the facility has a policy that even babies ā as young as 1 year old ā require paid admission. We paid for all the children, even the little ones, because of course we canāt be in two places at once, and our kids need to stay together. But after all that, despite paying full price, we were thrown out ā not by management, but by the police.
We were told weāre not banned and can ācome back tomorrow,ā but obviously, we will never return. Iām writing this review to warn other parents about what they might face here.
Yes, thereās a sign saying the toddler area is for āinfants and toddlers in diapersā ā but seriously? If my child was potty trained at 18 months, does that mean heās no longer a toddler and not allowed to play? Thatās nonsense.
As mentioned, the managerās name was Kian, and another staff member involved was Jess. We didnāt catch the names of the rest.
To make matters worse, the same staff member ā whose gender I honestly couldnāt identify ā later approached my friendās elderly mother and told her she wasnāt allowed to wear shoes. But she wasnāt even wearing shoes ā just warm, thick knitted socks, like house slippers, because the floors were ice cold, and thin socks werenāt enough. She was just trying to stay warm and healthy, and even that was a problem for them.
Meanwhile, your staff are walking around in Crocs ā not matching company shoes, but their own personal pairs with decorations and colors. So staff are allowed to wear whatever they want, but customers are told they can only wear thin socks and nothing else?
This whole experience was just surreal. I was honestly in shock. I...
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