Spark by Hilton Essex Junction Burlington — Hotel in Essex Junction

I was very disappointed with my recent stay at the Spark by Hilton in Essex Junction. Upon arrival, I found that there was insufficient on-site parking and was forced to park at the neighboring Dollar Tree, which was inconvenient. Later that evening, around 11:30 PM, we received a noise complaint while simply watching television at a low and respectful volume. Then, at approximately 12:30 AM, we were startled by a loud knock at the door. A front desk staff member informed us that multiple noise complaints had been submitted—apparently all by the same individual. My boyfriend attempted to explain and demonstrate that we were merely watching TV at a normal volume. At that moment, the guest who had filed the complaints appeared at our door and, rather than engaging civilly, made a threatening comment to my boyfriend: “If you take one more step, we’re going to have a problem.” This made us feel extremely uncomfortable and unsafe. While I fully understand the importance of addressing noise complaints, in this case, the complaints seemed unwarranted given our behavior, and the aggressive interaction from the other guest was completely unacceptable. Ironically, the disturbance caused by staff knocking loudly on our door in the middle of the night only added to the noise issue. I documented the incident with a video and would have appreciated if there was a way to formally share it along with this review. Overall, this experience fell far short of the standards I expect from the...

Since its opening, I have stayed at this hotel several times. Before it opened, I went to others in Burlington. I highly recommend this place. It definitely has the key aspects you are looking for in a hotel - very clean facilities, comfortable beds, spacious rooms, convenient location, parking, and friendly staff.

But I must say that the staff is not just friendly but extremely helpful, understanding and are committed to go above and beyond for their guests.

Huge shout out to the manager Joy and the front desk assistant Micaela. They were not only always greeting guests and looking to better serve us, but they were also huge help with an issue I had with a billing issue through the Hilton app. This was something that had nothing to do with the hotel’s processing, and yet Micaela spoke to Joy and Joy offered to sit with me to contact customer service with Hilton. Not only did she ensure I was able to get my issue resolved, but she did that by staying with me through a phone call that last just under an hour and a half. I’m so beyond grateful and made my challenging experience a...

Overall, experience was disappointing but probably would stay again given the other options in the area are either worse or crazy expensive. Staff was nice but it was way overpriced.

Parking situation was really frustrating (parking lot not big enough so several people need to park in other lots etc).

Room was very strange. It was very large and very empty with little furniture and weird placement of outlets. Many weird design choices, see pictures.

There was a lot of echo and noise problems. Despite reading the reviews warning of this, I was still shocked by just how much I could hear. Including our neighbors phone call with his wife, and her responses on speakerphone.

There was also a musty/dusty smell everywhere including in the hallways/elevator, and our room. Free coffee and tea was nice, but the...