Hampton Inn Gainesville — Hotel in Gainesville

During my recent stay at the Hampton Inn Gainesville, I had the pleasure of interacting with Trevon, the night desk worker, and I cannot say enough positive things about his exceptional service. From the moment I stepped into the lobby late in the evening, Trevon demonstrated a level of hospitality and professionalism that far exceeded my expectations. After a long day of travel, I was tired and just looking forward to checking in quickly and getting some rest. Trevon greeted me with the warmest smile and a genuine sense of care, immediately putting me at ease. Despite the late hour, he was upbeat, attentive, and ready to assist with anything I needed. His calm demeanor and friendly approach made the check-in process smooth and seamless. What truly set Trevon apart was his willingness to go above and beyond. I had a few specific requests related to my stay, and Trevon didn’t just address them—he made me feel like nothing was too much trouble. Whether it was helping me locate the most convenient parking space, offering a late-night snack suggestion, or ensuring I had all the toiletries I needed, Trevon handled every detail with care and enthusiasm. His attention to detail and proactive attitude showed that he genuinely values the comfort and satisfaction of the hotel’s guests. One instance that stood out was when I mentioned I might need assistance with a special request during my stay. Without hesitation, Trevon assured me he would take care of it, and he followed through perfectly. It’s rare to meet someone in the hospitality industry who combines professionalism, efficiency, and kindness so seamlessly. Beyond his excellent service, Trevon displayed a deep understanding of the area and the needs of travelers. He offered thoughtful recommendations for dining options and local attractions, tailored to my schedule and preferences. Even when I passed through the lobby later in the evening, Trevon made a point to check in and ensure everything about my stay was going well. It’s clear that Trevon takes immense pride in his role and views every interaction as an opportunity to make a positive impact. His exceptional customer service turned what could have been an ordinary hotel stay into a memorable experience. It’s employees like Trevon who elevate a brand’s reputation and ensure guests feel valued and cared for. If you’re considering a stay at the Hampton Inn Gainesville, I cannot recommend this location enough, and Trevon’s presence is a significant part of that recommendation. He exemplifies the very best in hospitality and is a true asset to the Hampton Inn team. I hope to stay here again in the future and will look forward to the warm welcome and exceptional service that Trevon provides. Thank you, Trevon, for going above and beyond and for making my stay so enjoyable! Keep up the incredible work—you’re making a real difference in the...

I had a terrible experience during my stay at the Hampton Inn Gainesville last night. In the morning I had to take care of a very personal medical need, and when I stay in hotels and take care of this need, I always put the "do not disturb" sign on the door and deadbolt it to make sure I am not disturbed. There was no sign in the room, so I dressed and went down to the front desk to retrieve one. I was a bit disappointed I had to do that, but it really wasn't a problem. I went back to my room and hung the sign on the door. About 15 minutes later (at about 9:30 AM) while I was taking care of said VERY PERSONAL AND SENSITIVE medical need, housekeeping opened the door and walked right in completely disregarding the "do not disturb" sign!!! They only knocked after they had already used their key card and as they were opening the door. I didn’t even have time to shout or anything before they came in!! My medical need is very sensitive and important for me to get right, and I had to quickly cover myself and drop everything in response to the housekeeper coming in. I messed everything up and have been suffering all day because of it. It’s a big deal for my health.

About 5 minutes after giving up and checking out (at about 10:30 AM), I went back inside because I was having problems and really needed access to the room again. The front desk clerk was very rude and initially denied my request. She proposed I use the communal bathroom in the lobby, but I expressed this would not work for me because of my needs. With some pleading she did let me back into the room, but she was extremely rude and made me feel even worse in the process.

This is a very embarrassing thing for me to admit online, but I know other travelers have personal medical needs similar to mine, and I think they should be aware of what I experienced. I went out of my way to secure my privacy. I had to specially request the “do not disturb” sign. I thought I had secured the deadbolt, but I must not have engaged it properly or it was malfunctioning because it didn’t keep housekeeping from gaining access. In general, I have had good experiences at this hotel. I have stayed at the Hampton Inn Gainesville and many other Hampton Inns over the years (it’s always been my family’s first choice). I feel very uncomfortable with Hampton Inn and I don’t know if I can comfortably stay at one in the future. I felt really unsafe. Mortified. ...

Extremely mismanaged property, from the time I checked in with the young lady at the desk with a god-awful nasty hateful attitude to the time I checked out was an absolute nightmare. I travel for work I stay anywhere from 3 to 4 nights a week in hotels by far this has to be the worst experience I've ever had especially with anything related to a Hilton brand. After checking in dealing with the young lady at the desk I went to my room discovered that the bedding was not changed from the previous guest that was absolutely disgusting so I sent an email to the general manager explaining the situation instead of the general manager replying to my email or even acknowledging any of it she sent a housekeeper to the room to switch my rooms out which was fine but the fact that I couldn't even get a simple reply or acknowledgment from the general manager explains why this property is so mismanaged. It was pretty noisy throughout kind of a sketchy area but honestly I feel like the Super 8 across the street would have been cleaner and I would have had much better customer service which is extremely sad again you would not think this god-awful level of service would come from any Hilton branded property. So the following morning the breakfast area was very awkwardly laid out nothing was stocked there was a dried food everywhere the breakfast attendant was more interested in talking to her friend about her boyfriend cheating on her instead of actually doing her job and taking care of the breakfast area no seating anywhere was really available due to the awkward space and of course once I did find a table it was filthy has to be extremely embarrassing for the ownership of this property to have such...