Homewood Suites by Hilton Boise — Hotel in Garden City

Title: Terrible Experience at Hilton Hotel: A Disappointing Stay

I recently had the unfortunate opportunity to stay at the Hilton Hotel, and I must say it was an utterly disappointing experience. From the moment I arrived until the moment I left, everything seemed to go wrong, leaving me frustrated and disillusioned. Here are the numerous issues I encountered during my stay:

Late Room Availability: Upon my arrival, I eagerly anticipated checking into my room, only to be informed that it wouldn't be ready until 6 pm. This delay was highly inconvenient and unacceptable, especially considering that I had made my reservation well in advance.

Rude and Dismissive Front Desk Employees: The front desk staff demonstrated an astonishing lack of professionalism. Their attitude towards guests was dismissive and rude. It was disheartening to encounter such discourteous behavior from the very people who are supposed to ensure a pleasant stay.

Offensive Odor: As soon as I entered my room, I was met with a nauseating smell of urine. It was evident that the room had not been adequately cleaned or maintained. The presence of such a foul odor is inexcusable and a clear indication of the hotel's negligence in ensuring a comfortable environment for guests.

Misleading Housekeeping Policy: To my disbelief, there was a sign in my room stating that housekeeping would be provided upon request. However, when I inquired about this at the front desk, I was informed that housekeeping was only provided every four nights. This contradictory information is misleading and completely unacceptable, as guests should have the right to a clean and tidy room throughout their stay.

Insufficient Towels: When I requested fresh towels from the front desk, I was informed that they had run out. How can a reputable hotel like Hilton run out of such a basic amenity? This lack of attention to detail is indicative of a severe management failure and a complete disregard for guest comfort.

Faulty Room Access: Another major inconvenience I encountered was the malfunctioning doors throughout the hotel. Despite having a valid key, I faced numerous difficulties gaining access to different areas. This lack of security and proper maintenance is not only frustrating but also raises serious concerns about the hotel's commitment to guest safety.

Overall, my stay at this Hilton Hotel was the worst experience I have ever had. The combination of late room availability, rude front desk employees, offensive odors, misleading policies, insufficient amenities, and faulty room access made it abundantly clear that the hotel failed to meet even the most basic standards of hospitality.

I strongly advise potential guests to reconsider staying at this particular Hilton Hotel, as it is evident that the management and staff are more focused on cutting corners than providing a satisfactory experience. I expected far better from a renowned hotel chain like Hilton, and I am deeply disappointed by the lack of professionalism and attention to guest satisfaction that I encountered...

FUTURE GUEST BEWARE

I'm writing this review to make sure others are aware of this. I checked in yesterday on 1-18-25. Check in was going as it should and when I went to pay the clerk told me the total and their card machine turned on and I tapped my card to their card reader. It accepted my card and said it was approved. The clerk then tells me that it didn't show any card activity on my reservation as she is telling me this i got a notification from my bank that the correct amount was withdrawn from my account within a minute of me tapping my card. The clerk then went to help someone else then came back and said there was still no card activity on my reservation and she wanted me to insert my card again. I told her no because it would charge my account again if I ran my card again. The Clerk then tells me she has to call the help desk and I proceed to sit there with my wife and two small children while the clerk waits on hold. The clerk then proceeds to text her manager instead of just calling the manager. Halfway through waiting her manager tells her to have me run my card again I told the clerk no because I will get charged again. I proceed to wait for the help desk to answer. The help desk finally answered and tells the clerk that she needs to call the operation company of the card machine to get this issue resolved. Instead of doing this she calls the manager and tells me if I want a room I need to run my card again. I was tired and my family wanted a room to sleep in so I ran my card again feeling like I had no choice. The second time I ran my card it withdrew another full amount out of my account. Irritated with the situation I called my bank to ask them if it would resolve its self like the clerk said it would once I checked out. My bank informed me that the hotel did in fact charge me twice I explained the situation to them and they now have to file a dispute claim and I'm out 200 dollars for the time being. I'm writing this because I know not everyone checks their bank account when this type of thing happens and it makes me wonder how many times this clerk at this hotel has done this to people and people don't realize they are getting doubled charged. The rooms at this hotel are always great but the desk clerk was not helpful and it seemed like she didn't care that I was getting charged twice her and her mangers attitude was well it's not my money so who cares. After all of this inconvenience I was not even offered a discount or even water and I'm a...

I made a reservation over the phone for a one night stay. I confirmed that they were pet friendly, provided clear details about my dog, and they confirmed all was set.

I checked in at midnight (as scheduled, after a very long drive) to find out that there was a previously undisclosed pet fee of $75. I was shocked as the most I’ve paid at any hotel is $30 (for very nice hotels; think Hilton, JW Marriot, Hyatt Regency, etc). When I mentioned to the front desk supervisor that the new fee put the room rate out of my budget, she rudely informed me that “it used to be $150”.

She offered no solution, so I asked her if they maybe had a room with a lower rate; her reply was a rude “no”, and she didn’t check her computer screen at all. I asked her about a cancellation since I was not informed of a $75 pet fee, despite clearly disclosing that I had a pet with me. She said the cancellation was one nights room and tax. ABSURD.

I only had a reservation for one night so that’s again not a solution… she offered no apology for the oversight of their failure to inform me of the pet fee but, instead, she said that I wasn’t informed because “it was the 800 #”. And, she had a great point; I called 800 number for booking, for one of the largest hotel conglomerates ON THE PLANET (Hilton corporate group)…. what the heck was I even thinking that I would be able to successfully make a reservation at a mostly empty value hotel in BOISE, IDAHO??? That’s obviously impossible. Silly me.

The front desk agent, who now claimed she was the manager on duty for the entire property told me to sign a form stating that my dog was under 50lbs. Read: my dog is 98lbs. I told her that my dog was double that, but forging this form seemed to be ok with her.

The Homewood might be ok (I’m a long time Homewood and Hilton customer), but I never made it past check-in. I did eventually get the one night reservation canceled, only after threatening a chargeback, and my night was saved by the Oxford Suites Boise, just down the road. Oxford treated me better as a MIDNIGHT WALK-IN CUSTOMER than Homewood did as a guest with a reservation.

Avoid this Homewood and just drive over to Oxford...