Best Western Plus Suites-Greenville — Hotel in Greenville

Wow! New Best Western was a great choice for where to stay during my nephew's graduation weekend. First I made reservations back in January and they were for the wrong day. I called the office and they quickly straighten it out and emailed me. I called again to make sure that the reservations were valid and they assured me that they were. They even sent me another email confirmation. When I arrived the hotel is brand-new and looked Beautiful. I was immediately greeted by the nicest to front desk clerks in the world. They checked us in without incident even though I had made the reservations but my mom and I were splitting the rooms. No problem whatsoever. They provide a full breakfast in the morning which includes eggs and sausage and waffles and bagels and toast and oatmeal. The rooms were huge and very comfortable the air-conditioners were perfectly even though it was very very hot that weekend. The rooms were very clean and very comfortable the beds slept like a dream. Every single worker for the for best Western the lien counter greeted me said hello and asked me how I was doing. It's not what I expected from a best Western but I was very impressed. I will make sure to book this hotel room the next time I come to Greenville North Carolina. Best western management you should be proud of this hotel!! If I had to make a complaint, it was that there was a entire floor full of teenage boys there for a baseball tournament. They decided that they were going to run up and down the hallway at 1 AM in the morning. Luckily that only happened one night and did not happen the second night so we were able to get sleep. My only other little small complaint is that they still use bedspreads which I'm sure are not washed every day. I just threw it off the bed and slept under the sheets so it was...

Room was filthy. There was something all over the wall behind the couch and the ceiling. When we pulled the sofa bed out we found trash in it. I reported all of the above items that night and nothing was offered. We were told they would make house keeping aware. When we checked out we accidentally left a crochet baby blanket in the room. I immediately called the day of checkout and asked if it had been found. I was told housekeeping was gone and they would call me back in the morning. I did not receive a call back. I called for the following 4 days and continued to be told someone would call me back. As of today no one has called me back. When I called today, the lady that answered the phone said let me get you someone in housekeeping. She didn't place the phone on hold and I could hear her the entire time as she was continuously checking in people for about 20 min. She finally came back to the phone and said I asked housekeeping and they haven't found a blanket. I responded you are lying to me you have not asked anyone I have heard everything you have said the past 20 min and all you have done is check in people. She immediately placed me on hold and got Naik on the phone. I expressed my frustrations with the hotel and its staff and they assured me I would get a call back today. We shall see. If you leave something accidentally in your room based on my experience you will not get it back. The staff will lie to you and really appears to not care about their customers. I have an extremely upset child over leaving their blankie behind. I will be making numerous trips to ECU and I will not be staying in this...

HOW on earth is this place rated over 4 stars?! I've come to the conclusion that they're all from people on vacations or just people that don't care about bad service as much. Check-In was an absolute headache. Kristy (site manager) was extremely rude and uncouth. When I (finally) got checked in, there were stains on my comforter, stains on my towels, and the hallways smelled completely awful. It honestly smelled like something had died. The included breakfast was not worth it. As someone who travels every week, there are MUCH better options out there. They have the same waffle maker that every other hotel has, however, they water down the mix significantly. They put cheese in EVERY single batch of eggs they ever make- so I hope you like congealed nasty mystery substance with your breakfast. They don't have very many options at all and everything is sticky and dirty. I was highly unimpressed with all of it honestly. The dishes used for breakfast are literally paper and there was even something black in my cereal. They have an evening snack bar that consists of overly salty cheap pop corn, stale trail mix, boxed cookies, and watered down lemonade. Disappointing. I'm convinced that they don't wash their pillows. I'm never sick, but every morning I woke up here, I had a sore and swollen throat. One night I decided to use clothes instead of a pillow (desperate, right?) and what do you know? No sore or swollen throat. That disgusted me. I will never again even think about coming to this hotel. Everything was gross and too many corners...