Royal Inn — Hotel in Greenville

I personally believe I have been scammed. I booked 2 rooms in October 2023 for April 2024. 2 weeks before my reservations I received an email stating that my credit card information was invalid and I must resubmit the information within 24 hours. I resubmitted the information and received confirmation. An hour later, another email, same thing. Not wanting to resubmit that info online again, I called the hotel directly. No one available that could help with reservations. TWO days later, and 5 minutes (literally) after receiving an email saying my reservations had been cancelled, I spoke to the manager. He said the booking was made through a 3rd party which he had no control over...no control over his own website? He also stated that several people were having the same problem and that the prices, on his website in October, had been wrong and that the costs of rooms would be significantly higher to rebook. No way was he going to honor my confirmation # and the fact that I'd been trying to rectify the problem for the last 48 hours. He suggested it was the 3rd party booking agent at fault, I suggested it might be his hotel trying to get higher rates due to the eclipse rush coming through their town. He rudely assured me I would not be charged, but I no longer had reservations and that I would no longer be able to make future reservations at their hotel. As if. It is very rare for me to get upset enough to write a negative review, but here it is. Wish there were negative stars. A most horrible experience. If you're intending to reserve a room here, I would suggest you look elsewhere...

I personally believe I have been scammed. I booked 2 rooms in October 2023 for April 2024. 2 weeks before my reservations I received an email stating that my credit card information was invalid and I must resubmit the information within 24 hours. I resubmitted the information and received confirmation. An hour later, another email, same thing. Not wanting to resubmit that info online again, I called the hotel directly. No one available that could help with reservations. TWO days later, and 5 minutes (literally) after receiving an email saying my reservations had been cancelled, I spoke to the manager. He said the booking was made through a 3rd party which he had no control over...no control over his own website? He also stated that several people were having the same problem and that the prices, on his website in October, had been wrong and that the costs of rooms would be significantly higher to rebook. No way was he going to honor my confirmation # and the fact that I'd been trying to rectify the problem for the last 48 hours. He suggested it was the 3rd party booking agent at fault, I suggested it might be his hotel trying to get higher rates due to the eclipse rush coming through their town. He rudely assured me I would not be charged, but I no longer had reservations and that I would no longer be able to make future reservations at their hotel. As if. It is very rare for me to get upset enough to write a negative review, but here it is. Wish there were negative stars. A most horrible experience. If you're intending to reserve a room here, I would suggest you look elsewhere...

The ROYAL INN is a clean, well run and VERY reasonable motel. I was greeted at the desk by a young man named Jay who was friendly, professional and helpful. Although I had no reservations and arrived late in the evening he found a room where I could park in front of my door (I am currently on crutches). Even though the room was an upgrade to the one he had first put me in he did not charge me the additional $20 difference in the fee. The Lobby was clean, tidy and welcoming although they were in the final stages of remodeling. The Rooms (I saw two) were both very nice - clean, fresh smelling, with new carpet and linens as well as large screen TV's. The bathrooms were also immaculate. Perhaps the most astonishing fact is all of this cost less than $50, with tax included! Even the parking lot was impressive being free of trash, parking sites clearly marked and well lit. I would recommend this to any traveler be they a senior such as myself or a young family looking for a reasonable, yet well appointed lodging for the night. I cannot comment on the provided continental breakfast as I had to be on the road very early and didn't have time to try it, but will say the breakfast area, which I looked into as I was exiting the lobby was also neat...