Sleep Number — Hotel in Hattiesburg

Bought an ILE mattress from this store. I asked the sales person what I would be responsible for if the mattress did not work out for us, she said the delivery fee of $249. She DID NOT mention anything about a return fee of the same price. Granted I should have read the fine print, but I bought it over the phone after I had been in the store and didn’t have any paperwork in front of me. She should have been honest with me and told me there would be 2 fees. It took me an hour on the phone with their customer service just to get the return set up. They also said in a very robotic way that fees were fees and they couldn’t do anything about it. Horrible customer service in my opinion. Would never buy anything from this company again, and we had a sleep number I-10 for 15 years. Their current product seems more focused on technology than...

The workers at the store were very helpful and nice. After we purchased, they told us it would be a month so we waited and I even had to take off work for it and an hour ahead of time, they called and said it was damaged. I rescheduled for the earliest date which was a month and a half out. Me and my wife were not very happy with the shipping customer service but again we decided to wait. When it came time to be delivered, we were contacted and said the weather had them held up and it would take yet another month. We then made the decision to just...

From the moment we walked into Sleep Number, every team member made me feel like a VIP. They took time to understand our sleeping habits, explained each mattress option in plain language, and never pressured us to upsell. Our order was placed in minutes, and we got clear, consistent updates all the way to delivery day.

It’s rare to find service this thoughtful and seamless. Huge thanks to the Sleep Number (Latonia) staff for turning mattress shopping into a genuinely enjoyable experience—we are already...