Wingate by Wyndham High Point/Greensboro/Airport South — Hotel in High Point

I must say that the location was convenient and the check in process smooth, but everything went down hill from there. We had this hotel booked for our wedding night. We specifically went with this hotel because of their jacuzzi tub & other offered amenities.

We arrived & wanted to call down for more complimentary hygiene products and the phone didn’t work. We had to use ours. Then my husband went down to the desk Bc the attendant on the phone said it was really busy &there might be a wait. They only gave us 1 shampoo & 1 conditioner (which isn’t enough for my thick hair.)

Then after a bit we decided to use the jacuzzi tub. It took forever to fill. When the water started getting cold & the tub still wasn’t even half way full (with us in it) we started to troubleshoot and no matter what we did the plug/seal was still letting water out. We called down again. We were told that there was a maintenance request already on that room for the tub. We asked if someone could come look at it & were told that maintenance is not there at that time. Then we asked if we could get another room with a working tub that wasn’t broken &were told that there wasn’t any available and that the hotel was sold out. Then We asked what could be done Bc we specifically got this room for the tub & it was our wedding night and that this was a huge inconvenience. He (Elliot) said that he would make an adjustment on our bill & would get the room for free for the inconvenience & he would slide the receipt under the door. We thanked him & also asked for clean bed linen. He said he’d bring some right up.

10 min pass.... 20 min pass.... 30 min pass still no linen. We call down again for a third time & Elliot said that he was “literally on his way up now and said he was really busy” & apologized for the wait. 10 min later he finally arrived with the linen. 40 min! That’s a little much.

The next morning we got a receipt that showed the charges of the room and the credits to the room that equaled the charges & showing the balance to be zero.

We went down for complementary breakfast and the eggs tasted fake (from a carton) &the bacon was slathered in grease and tasted like saw dust& the gravy and biscuits had way too much salt on them. Not quality at all.

We checked out by 11am even leaving a generous tip for the cleaning staff after we picked up the room ourselves.

After about 24 hours there was still a charge on the credit card used. We called and were given the run around “there’s no maintenance request on the tub...” “there was no adjustment made to the bill...” “there’s no reason to give a refund...”

Wait, what?! I asked them to look into the situation Bc this isn’t right, nor how you should treat customers.

Our stay was on a Saturday night. I finally receive a phone call on Wednesday. “Ma’am we looked into the room again and there is nothing wrong with the tub.” I about had it & told her AGAIN what happened. And she was like, “so you’re talking about the plug. We thought you were talking about the motor.”

NOT ONCE did I say the word motor. I told her &Elliot that the tub won’t fill, there is something wrong w/ the seal, the plug isn’t working!

She said, “I’ll have to check with my supervisors again & call you back.” ARE YOU FOR REAL? As much as I wanted to scream, I calmly told her that we were willing to try out this hotel again, but after all of the run around & poor service that if this doesn’t get fixed, not only will we never come here again, we’re going to write an honest review.

She responded with, “ma’am I understand you’re upset, I already told you we were looking into this, just give me some more time and I’ll give you a call back.”

Really?!! It was OUR WEDDING NIGHT! This was supposed to be a magical night with great service. It wasn’t an out of town stay, or an impromptu booking. I married the man of my dreams and we ended up getting a less than mediocre stay. They finally refunded us Wednesday night. That’s the only reason I bumped the rating from 1 ⭐️ To 2. We will be looking elsewhere...

This hotel looks nice from the outside but looks are definitely deceiving. I was traveling alone with only my three-year-daughter and just needed a clean room in a safe location. Unfortunately, I no more than checked into my room that I had to turn around and check back out due to the absolutely filthy and unsanitary conditions. Here is my experience:

To start, check-in took forever. The front desk staff seemed to have no training on how to make room keys. There was a lot of bickering back and forth between the staff and management and failed attempts at making keys, while I waited in line with my young child growing more in more restless. The individual waiting before me apparently had three room keys made before finally getting one that opened her door. I’m a pretty patient person, but it was pretty frustrating waiting that long with a restless and hungry preschooler for what should be a pretty basic part of training for anyone working front desk at a hotel— how to make room keys.

Finally, I had a room and headed to the third floor. Upon entering, our room had a strong, putrid, unrecognizable smell. The smell quickly got to me and I told my daughter that we would go to a store and buy some air fresheners to try to mask the smell. Upon entering the bathroom, I discovered the source of the smell; the tub was covered in black mold. A quick look over the rest of the room revealed blood stains on the pillows, dusty surfaces, and a general lack of housekeeping. I gathered my daughter and our things, got back on the elevator, and headed to the lobby to check back out of the hotel. When I showed the front desk employee my photos of the mold, she didn’t seem at all shocked and just said, “Yeah we’ve had some issues on that third floor.” While I understand that mold issues can arise, if you know this is happening you should not assign people to rooms until the problem is eradicated. To put people, especially a child, in a room full of toxic black mold is more than just disgusting, it’s dangerous.

The manager did apologize to me and allowed me to check out without any issues, which I appreciated. I went out to the parking lot, loaded Hotwire on my phone, and booked a cheap Sleep Inn just a few miles away. This much cheaper economy hotel was cleaner, more well kept, and worked out better for us. Check in was much smoother and I learned that a good hotel chain doesn’t necessarily mean a good experience. I guess I’m team Sleep Inn from...

When I arrived to check in, the hotel claimed they cancelled my stay 3 days prior without notifying me. Allegedly, they sent a e-mail to Expedia, but neither Expedia, Chase, nor I have any record of this. The front desk told me there was no space due to a recent fire, so stays were cancelled on a first come, first served basis. So why did they cancel mine 3 days earlier? Maybe it was a coincidence that I had found a very good rate through Chase Travel. However, they soon “found” a room and said they would price match me. However, the price they offered to “match” was 50% more than the rate I had booked it for the same dates. They claimed that was what my record said until I showed them my confirmation. They then said they couldn’t possibly approve a rate that low. It’s even more strange that the hotel’s records did not match what I had actually booked, and it claimed to indicate that notification was sent when no one received it. A skeptical person might think the manager didn’t like the rate and cancelled it knowing that the customer would be in a bind with no place to stay. Not sure if that happened here, but it’s strange. However, just the impression that a manager may have held my family hostage in their lobby without a place to stay over a deal found online makes me never want to go to a Wingate again.||But let’s put that aside and rate the hotel on the stay itself. Even though the fire was on the 2nd floor, our room on the 3rd floor was humid and smelled like mold. The carpet by the window was wet, and the floor sagged in spots, seemingly rotted through. The WiFi was so slow that we had to use our hotspot just to get a usable signal. Over four nights, Th-M, house keeping never made our beds. It’s even my reservation without notice. Even my room (310) smelled of mold and the floor was soft and rotten through. The noise from the rooms next door was inconvenient, but overshadowed by all the other problems. Even setting aside my reservation issues, it was one of our worst stays ever. ||All together, I truly recommend that you avoid this hotel at all costs. Even if it was a series of unfortunate errors, the hotel still admittedly failed to notify the customer of the cancellation and did not honor the original rate when a room was made available. There’s no guarantee they would not do this to you and your family....