Blossom Hotel Houston, Curio Collection by Hilton — Hotel in Houston

Let me start off with a compliment, Tori's customer service is phenomenal! I called a week before our stay to confirm all was on order. My coworker treated my spouse and I to this hotel stay. So I just wanted to make sure everything was good. Tori was very kind and helpful over the phone that day. Then a day before check in I called a second time because I have trust issues haha. I talked to two gentlemen that were giving me a hard time confirming the reservation that Tori had no issues finding the week before... Didn't catch the first guy's name but the second guy's name was Jeremy. I don't understand how Tori could find my reservation easily and Jeremy couldn't. So we check in, was blessed to be serviced by Tori in person. She actually upgraded our room to a "premium" which was a plus. I would've been disappointed to see what our original room would've looked like seeing how the upgraded room was Mehhh. Alright, so now we're in the room, they have a binder with various tourist spots and local restaurants. Cool, I'm a native houstonian so I didn't need that. They have a outdated menu in the binder, because when we went to the skybar the menu they gave us one sheet of paper for a menu. We both order the burger. It came with fries and coleslaw. It was the MOST BLANDEST burger I've ever had in my LIFE! $23 you'd think they'd put some damn seasoning on it. The bowl of coleslaw they served my girlfriend had a chip, so she refused to eat it. The service was extremely MID, but they charged me a %18 automatic gratuity. I like having the option to tip, not being forced to. The rooftop pool they advertised was smaller then a community pool. Shallow and not long. They offer massage and spa services but they so overpriced and with what we've experienced so far, I bet it'll be MID as well. They charge you $35 to park YOUR OWN CAR. I read the reviews and would never book this hotel with my own money, and I'm disappointed my coworker paid their money to gift us this MID hotel. This is my first time ever in a supposedly 4 star hotel, and besides Tori's excellent customer service the rest of this experience sucked. I wanted to add in some curse words to further express my disappointment, because that's how irritated I am. I should've waited until check out to make a review, because I'm sure I will have more to say. Y'all get the point though, save your money, time, and mental wellness. Find a different hotel... OH YEAH, when we were leaving the skybar I told what I assumed was the restaurant manager that the burgers were bland AF. he literally laughed and said I KNOW. like sheesh my guy $23 for a bland burger is crazy work. Just discovered the ice machine doesn't work on our floor! Our refrigerator in the room isn't cold enough to hold ice.

I'm editing as the night progresses, I had to run back to my car. Expressed all of the above to Tori, she apologized and gave me drink vouchers for the bar. Then within 15 minutes of getting back up to my room, I believe the hotel manager knocked on the door. We conversed, she apologized for the experience and she gave us breakfast vouchers. It was good to feel heard and have some type of consultation. It still felt like patch work though but I'm still grateful. When I went to redeem the drink vouchers, I got charged another 18% automatic gratuity. Good lawdddddd.

It is now morning time, today is the first day they opened their breakfast spot on the second floor. Let me tell you, this breakfast has ALMOST made up for the entire disappointment from yesterday. Phenomenal!! Jennifer our server was on the same customer service level as Tori. August was fantastic as well. The head chef Muhammad had to be back there putting his foot in the food because it was sooooooo good. We had mimosa, coffee, cortado. Berry pound cake french toast, chicken and waffles. Chicken sausage with bacon. If only the skybar was half as good as this second...

DO NOT STAY HERE - GO WITH A NAME BRAND HOTEL - THIS PLACE IS NOT WORTH THE MONEY! My friend booked our room to stay during a busy concert weekend because it was close to the stadium and it was a decent price for such a busy weekend, and it looked like it was a nice hotel. We get to the hotel and it is MANDATORY to use the $50 valet service! There is no self-park option as the "parking lot" across the street is just a patch of dirt that only holds a few cars and you will probably get towed anyway. Not to mention no street parking. So you are forced to pay for valet. Like I said, it was a busy concert weekend, so the whole afternoon people were coming and going to get to the concert. My friend and I went to leave for the concert almost 2 hours in advance to make sure we could catch a shuttle. We get in the elevator on floor 7 and it ends up with 12 people in it, but we are almost at floor 2, so no biggie. THE ELEVATOR GETS STUCK. At first, that's not on the hotel because it happens. There was an employee in the elevator with us, so we felt better because he called in the issue and told us that apparently the elevator next to us was also stuck. Maintenance comes, gets the other elevator working, then "can't figure out what is wrong with ours" so they call the fire department. That's fine, but at this point it has been 30 minutes. The fire department finally shows up and not only can they not get the elevator working, but they can't get us out either. They can't get the elevator to move, nor can they get the ceiling off to pull us out. We get to the one hour mark and no word from the hotel on what is going on to get us out. They finally call an elevator repair company. Remember, there are 12 OF US in this elevator, AFTER 90 MINUTES, one of the girls decides to call the front desk. She asks for an update on where the elevator repair company is and what the status is because at this point we haven't heard anyone else working on it, the concert was going to start soon, not to mention we had nowhere to move and NO AC! So we were all getting really tired and already overheated. The lady at the front desk tells her, "The elevator has already been fixed and everyone is out?" Then says something about the repair people aren't there. At that point all 12 of us verbally let out our frustration and she suddenly changes her answer to "oh they are working on it, it will be soon." We were in that elevator for almost TWO HOURS. They get us out on the 2nd floor and tell us that they will comp our stay. They have all of us write down our information, room numbers, etc. We ended up missing the first 30 minutes of the concert because the shuttle that could "take you to the stadium" only took us to the end of the street and we had to walk the rest of the way. After the concert, we refuse to use the elevators and are able to find the stairs that are only accessible from the 2nd floor and they are tucked fair away down several hallways. The stairs stopped at the fourth floor (we were on the 7th), so we ended up having to use the elevators again. Luckily an employee saw me waiting and asked if I wanted to use the employee elevator and we make it to the room. At 12:30 in the morning, we hear someone yell that the fire department is on the way. We go to look and the exact same elevator was never put "out of order" and was stuck AGAIN with someone's minor child on it! This time it was stuck again for over an hour, and they didn't get it fixed until almost 2 in the morning. When we were leaving the next morning to check out, they had the wrong elevator marked "out of order" and had people still using the one that kept getting stuck for hours at a time.

It has been 1 month and we STILL have not received our refund. We have called, asked for Norma Robinson, left voicemails, etc. We do not get any responses, phone calls back, and now they just leave us on ring and don't even answer the...

There is no hospitality here. I have multiple complaints. When I got there I gave valet my information and wanted them or the bellman to bring my things to my room. I am a cancer patient and was feeling weak. My items included perishable food items. After being in my room for almost 2hours I had to go back downstairs to get my things myself.. This same thing happened the first time I stayed at The Blossom. When I made a complaint the manager could only past the buck and said it wasn’t their fault because the valet company was a 3rd party. However he was apologetic. I booked a a king studio through Priceline but was given a double. Due to back to back appointments at the hospital I couldn’t deal with this the first day. I didn’t get back to the hotel until 7pm. I go downstairs to inform them of the mistake. Without doing an investigation Jasmine quickly says” I have you for a double on my end. You stayed in the room for a full night so you need to stay there.I am not going to upgrade your room. These things happen when you book through a 3rd party.” I tried to show Jasmine what it showed on my end in my confirmation email. She refused to look at it. So I told her that this is not the treatment that I expected after spending about $600.00 with them. She escalated further. She said just because she works there she does not have to act a certain way or do anything to appease me. I told her to get the manager, she said they weren’t available. I moved on to talk to the guy who was working with her behind the counter. He was softer, gave me great customer service, found the reservation that I booked for a king studio and changed my room without hassle.He apologized for Jasmine’s behavior and said it wasn’t normal for the Blossom. While standing at the counter Jasmine continued to be very ghetto, extremely loud and unprofessional. She bullied me by coming from behind the counter yelling at me and said she was the manager for the night and could kick me out. I continued to ask the gentleman helping me what her problem was. I did not raise my voice at her. I was careful to be monotone with my voice. I did not use any foul or inappropriate language with her. I did tell her that I was not pleased with her hospitality, did not appreciate that she did not try to fix my issue, and had never been treated like that at a hotel. I go up to my new room, and came back down to bring the old keys.As I am getting off of the elevator I hear Jasmine screaming and hollering and having a total meltdown. Apparently she was asked to switch her schedule and didn’t really want to be there. Complaining about management or whoever scheduled her. She was talking to the guy standing with her behind the counter but you could hear her throughout the hotel.Say no to the Blossom. It’s pretty but the customer service is...