Hampton Inn & Suites Jacksonville - Beach Boulevard/Mayo Clinic Area — Hotel in Jacksonville

Update: I have a very sick, very elderly family member. She had to have surgery and we were at this Hampton Inn for a month. My loved one, prior to hospitalization, had a rather unique medical smell that affected the sheets. We were only there for two days, when after she was hospitalized, I came to the staff, specifically Almera and explained that I'd left a rather hefty tip on the bed in exchange for a fairly deep clean of the room as the odor was intense. Almera had the staff take care of my room. I basically lived at the hospital, but when I came back for showers, etc., the staff including the maids, were all welcoming.

Hotel Manager, Dee Beaver (who is the original person that gave me the medical rate) met me one day. I looked at his pink ribbon on his name tag and asked who his loved one was that had battled cancer, he told me that it was a grandparent. He said that he pushed for the medical rate with Hilton because he saw how many people were in a state of need and crises and that they came from all over the world for the extensive care that Mayo Hospital provides. He saw a need and discovered that by giving a medial rate, that it encouraged caregivers and patients and Mayo to come to his hotel. He may not own the hotel, but it is obvious that, like all employees at this location, that he feels like he owns it. Every employee here works hard, with a smile and a level of care that I have personally never seen before. I am a proud Hilton member as Hilton has consistently saved me numerous times, so I am not surprised by how good the staff are, but the fact that the staff care so much for their customers, speaks volumes about this special location.

Words cannot even express how very thankful I am for this location. I have a long list of staff that I would like to personally thank but to say that I am thankful for this location, is an understatement. Original post: I went there for a medical issue. Tammy the front manager knows me by name as I come every few weeks. I am thankful when they realized that I had been coming every two weeks for months on end, that they offered me the medical rate to which I greatly appreciate.

To say the experience, considering the circumstances, could not be more perfect is an understatement. If you're a caregiver like I am, having the essentials nearby is absolutely vital. There's a target directly across the street, along with a local grocery store and a dollar tree store. I basically live at this hotel when I'm not at Mayo and the staff all know me by name. I choose the same exact room every single time and each time I am given superb service. I don't swim but I have walked past the pool multiple times and am thrilled to see lots of kids enjoying the indoor pool. There are plenty of places to smoke outside that don't get in the way of non smokers. There's a refrigerator and a microwave in the room. The maids work long hard hours and are beyond helpful with the slightest of issues. I cannot recommend them enough during these trying...

Dishonest, unprofessional, & dirty. Roaches in our room. Management is unprofessionally rude. I told front desk I had to check out a day early to find another hotel as I had a baby with me & wouldn’t let him stay with roaches in a room. I was told due to Hampton’s 100% money back satisfaction guarantee management would refund me the next day. I called 2 days later I was told Iby the manager I needed to call Priceline to authorize the refund as I had booked through them. That was understandable. I called Priceline they assured me they would start the refund since I had evidence of the roaches (video & pictures proving they were in the Hampton room). Priceline called me back the same day saying management at the Hampton Jacksonville location declined my refund. I called the manager to ask why since he had told me to call Priceline. He refused to take my call the front desk told me he said to contact corporate if I was displeased with his decision. I am a mom who splurged on a nice room despite not having a lot of disposable income. I was assured when I checked out that I would get my refund the next day. Priceline contacted corporate for me as well. Priceline was very helpful but apologetic saying they couldn’t authorize a refund of the hotel wouldn’t give them their share back too. I was only asking for a refund on the night I didn’t stay not on the night I did stay. Despite countless emails sending proof of my stay, my payment receipt, the evidence of roaches in the room, & phone calls with corporate I was assigned 3 different case numbers, given a dollar amount I would get back, give 3 different dates I should see my check in the mail, no check ever arrived. Every time I contacted corporate they would say I was definitely entitled to a refund & it would arrive in x amount of days. I have 4 different emails from corporate saying a dollar amount & a check number that never got authorized according to the last employee I spoke with. He said he has been there 20 years & he has never seen anyone get a refund despite the 100% money back satisfaction guarantee or even having proof of roaches in their room. Dishonest, unprofessional, & dirty. I waited a year to post this to make sure they weren’t going to stand...

My wife and I travel a lot. We're constantly in and out of town so we pretty much live in hotels. Our go to place is usually Hampton then we work our way down the Hilton properties before considering another brand. We've stayed at dozens of Hamptons in four states and every one here in Jacksonville. Unfortunately we've had some terrible experiences at one or two but I have to tell you that this Hampton on beach Blvd. Provided us with the most delightful stay out of probably any hotel we've ever checked into. And there is one reason for that; HOSPITALITY. The staff here are the only ones we have ran into who understand that hotels are the "HOSPITALITY INDUSTRY" We stayed almost a week and their graciousness was unwaivering. The GM David was on top of everything. We had a misshap with payment where our money got tied up on the first night and he quickly made sure that we were taken care of while everything got worked out, and the desk manager "Charity" was just as great. As a result of the technical error on day one we were behind a day financially causing us to scrape a few times to pay the bill and sometimes it wasn't untill later in the afternoon when anyplace else would have kicked us out that we pulled the funds together and Charity would be there waiting patiently, never a harsh word or any pressure and always with a smile. This may seem tipical but sadly it's not. Some of these properties have desk staff who act like slum lords, and management like Mafia bosses, or at best morons who don't know what "hospitality" means. But not this crew. They got it right. And I highly highly recommend, especially to out of Towner's who don't know about the hotel scene in this city, the Hampton on Beach Blvd. Forget amenities and frills. It's all about the staff. "HOSPITALITY" "HOSPITALITY" "HOSPITALITY"...