Target — Local services in Jacksonville

The “store manager”, Javon, is very unprofessional. I went from WALMART, where I love to shop, to Target to get some Pizza Hut pizza. I am pregnant, and to those whom carried a baby, it gets critical when we don’t eat in such amount of time. I wanted 2 cheese pizzas but only one was available. The young lady in the back said it would be about 4 minutes before the other pizzas will get done so I said I’ll wait and get 2 fresh pizzas. Then I decided I wanted to make it a meal! It’s $2.49 extra for breadsticks and a drink. She told me that they are not selling any breadsticks. I asked what is the substitute for the breadsticks? She says “nothing, We do not substitute”. I then asked nicely if there was a manager around? She called out into the aisle to someone and he walks over. He tells me the same thing that she says about the no substitute and tells me that the breadsticks are on recall and it may contain salmonella! Oh, that’s unfortunate, so I asked again- A meal consist of 3 breadsticks and a fountain drink, what can you substitute the breadsticks for? He then gets aggy and say I will not be substituting. I waved my hand at him and then I told the woman who was preparing the pizzas to not worry about the meal, we’ll just stick to the 2 cheese pizzas. He then cuts me off and wave his hands and say “back to you too, I can refuse your service if you want to be disruptive” Immediately I go into defense mode saying “Disruptive? Who are you talking too? I am a pregnant woman and you do not talk to me that way! I can get disruptive! I can definitely go there! (my voice gets louder now) I said walking off now “F&$@ those pizzas and you!” I then called the store to make a complaint. The first time, I was transferrred to the Pizza Hut place, but the supervisor starting that shift said that I would need to call back to the store and ask for an LOD because he could not transfer the call from the Pizza Hut place. I called the store again and asked to speak with an LOD. When the LOD got to the phone, I asked “Whom am I speaking with?” He said “the store manager” I asked again, “Your name, please?” He then say “Javon” with an attitude. I then asked “Are you the gentleman that was at the Pizza Hut a few moments ago?” “He then says “yes” with an attitude again. I said “Great, thank you, I will be calling corporate on you!” He then says “That’s fine” with sassiness in his voice! I hung up on him after that!

JAVON needs to go back to training for work ethics! If you are a store manager, what’s up with all the attitude? I am a dissatisfied customer at this store location! Jacksonville FL,...

First off I am a customer service manager for another retail company and I would NEVER have done what Target store/corporate office has done to me. I will never shop at Target again and I advise you all to do the same. They screwed me out of $133 and refuse to give me a refund or store credit even though I had the receipt. I went into target in April to look at air mattresses. I asked an associate in the area about the refund policy on the air mattresses because I didn’t want to spend a lot of money on one that I possibly didn’t like. The associate said “30 days just hold onto the receipt.” I ended up spending $133 on a mattress thinking the one with the fancy auto fill technology would be great. It ended up being horrible. I ended up buying a different mattress that I love at Walmart for $80. So I went to a target near me thinking it doesn’t matter what location I returned it (St Augustine) and they refused to refund or give me a credit which I didn’t understand because I was told different. So I called the store I bought it from which is an hour away (Beach Blvd location in Jacksonville) and the person on the phone said she’s “been working there over a year and has never heard of it” and told me to bring it back with my receipt to there store and they would “take care of me”. So I drove an hour to the store I purchased it from with my receipt and I was told the only thing they could do for me was do an even exchange for the same product or I could return it and use the credit for a more expensive mattress. Which defeats the entire purpose of me returning it. I explained multiple times it’s not my fault that their employee told me something else after I PURPOSELY ASKED BEFORE BUYING the product. I understand it’s against policy for them but how is that my fault since I was told it wouldn’t be an issue and in the end it ends up costing me $133. Corporate office was no help at all. The only thing they would do is write a formal complaint against the store. How does that help me though? How is it my fault that your employees don’t even know your refund policy when a customer asks? If it was like $20 I wouldn't care so much but it’s $133!!!!! This is the absolute worst experience I have ever seen with a company and I wouldn’t even have allowed that to happen at my store. POLICY OR NOT! You are responsible for your employees so how about you teach them correctly so this doesn’t happen to...

BE AWARE !!!

BE AWARE !! I am writing to express my disappointment regarding a recent incident at the Target store on Beach Boulevard by Hodges that left me feeling frustrated and betrayed as a long-time customer.

This morning, I saw a promotion on the Target app advertising a PlayStation 5 Slim for $424.99, with an enticing offer of 60% off the second unit. Excited about the deal, my husband and I drove to the store to make the purchase. Prior to leaving, I took a screenshot of the promotion for reference.

Upon arriving at the store, I spoke with a Target assistant who confirmed the promotion was indeed showing on her store computer as well. Encouraged by this confirmation, I decided to proceed with the purchase. However, to my surprise (and hers), the promotion did not ring up at the register. The assistant promptly called a manager, who also acknowledged the promotion but explained that it was a typographical error and that they would get it fixed. Unfortunately, there was nothing she could do to honor the promotion other than to apologize.

I found this situation incredibly frustrating. After leaving the store without making my purchase, I took the initiative to call Target customer service. To my astonishment, I was informed that Target reserves the right not to honor any promotion in the event of a typographical error.

This raises a troubling question: Is misleading advertising now considered acceptable as long as it can be classified as a typo? This experience has left me feeling deeply disappointed in Target, a company I have trusted and supported for many years.

I hope Target takes this feedback seriously, as it reflects poorly on their customer service and commitment to their promotions. I would appreciate a clearer understanding of how such errors can occur and how they are handled...